HookahTown

Pen arrived, but when you tried to take a draw, the bottom would light up, but no product would come out. Although it was a clear runny liquid, I tried running it under warm water, removing the glass piece, cover up the hole and everything else that they asked me to do but the pen just does not work.

I contacted customer service (Josephine H) and was told in each email to try something else to trouble shoot the pen(which are the things I listed above). I requested the return address to send the faulty pen back and requested a new pen. I guess in their minds, it is either impossible to have a faulty product OR they just don't care about the quality of the product or the satisfaction of potential returning customer(which will not be me). It seems to me that they do not want ANYTHING to be returned to them even if it is faulty, but that's ok. They got the right one this time because even though it was only $24.00 or so, I HATE companies that rip off people for their hard working money so when it is all said and done they will probably NEVER want to hear my name again, but they are about to get very familiar with it.

I purchased a Groupon voucher for Hooka Town. I purchased the Magic Concealed Lipstick Pipe (2 pack) for a gift through the Hooka Town website with the voucher. I received the package in the mail and I am too embarrassed at the lack of quality to gift it to my friend. The plastic looks cheap and scratched up with a metal bowl head and mouth piece. The pic showed red and purple. I received blue and green. Never again. Just no. The first 3 pictures are what was delivered to me and the 4th picture is what I expected to receive... big difference!

So i origionally posted on this site about how i never received a conformation email and i couldn't get through to anyone. Someone finally reached out to me through here so i fixed my review. I have been trying to figure out where my order is because it has been 17 days. I understand that it can take up to 21 but i would like to be able to track it. I have emailed and called multiple times in the last week with no response. I honestly doubt i will ever hear from them or receive my order. I will NEVER EVER order from them again. Buyer beware!

I ordered a package over 3 weeks ago, I've not received it, and have attempted to make contact with hookahtown for a week now through multiple mediums, but have not heard back yet. I usually don't write bad reviews (infact I had to jump through a hoop to register on this site to even post this), but I want a refund at this point and might need to dispute it with the bank if I'm not going to hear back from the company. I'd expect this lack of responsiveness from a dinky looking website, and I would (maybe) be (slightly) less irked, but it's misleading when it seems like a fairly large, professional and well staffed company. I kept emailing, and at the end of the week I conveniently get an "automated message" that says the "offices are closed until Sunday". I've contacted them since and have not heard back yet and called and went to voice mail, and even texting Nathan's (one of the owners) phone numbers he had texted me from earlier to "talk about my order", which I ended up having a short conversation with him about what I had ordered. Maybe my order was coincidentally lost, and the offices happened to have oddly been closed for an extended period of time, and there is some excuse and logical reasoning to why I'm so frustrated, but it's a business, I ordered a package that says 3-5 days shipping, and it's been three weeks with no contact so naturally any customer will be a bit frustrated, despite whatever reasoning there might be to why I have not yet received my package, yet was debited for the transaction. I will report back when the situation is resolved.

I recently ordered a hookah from hookahtown.com
When I went to go use my new hookah I discovered that the bowl was broken. In rage I left an e-mail and not being a person of patient called
Hookahtown... they listen and took care of the issue I of course apologize for my nasty email. Not only did they replace my bowl but also went the exrta mile and sent some extras I was given choices on what I would like... i told them to surprise me
I highly recommend hookahtown.com when purchasing a hookah or hookah products
HOOKAHTOWN. THEY LISTEN THEY CARE

Purchased the Yocan Explore 2 and 1 from Groupon on May 14,2019. Went to their website to complete my order and I figured about 2 weeks and I'd have it... NOT, contacted hookah Town only to be told that the product must have been lost in the mail. Then they tell me that they no longer have the product I purchased. But gave me 3 different vape pens to choose from. Before I made my decision, I got an email stating that my vaporizer had been mailed (June 11th) and they provided me with a tracking number. Long story short, the product was finally delivered on July 5th. Upon opening the package I see that it is NOT what I ordered nor is it the replacement that I requested. Contacted them again and needless to say, it got nasty real fast. Decided to contact Groupon and let the know how bad this company is and found out that although I bought and confirmed my order on May 14,2019 Hookah Town did ABSOLUTELY NOTHING until I contacted them on June 11,2019. No wonder they no longer had what I purchased. If this is how they run their business, EVERYONE needs to be leery of this company.