HomeSafe

Never had a problem with HomeSafe. If I had a problem my I it would handle right by professional people.

Your sham company wouldn't listen to the repair person you set us up with. Denied claim. Total sham company.

HomeSafe refused to pay for most of the claim, saying that part of the claim is not covered; when by my contract it is clearer covered.

I had talk to one agents and she told me that they will take care my claim and the other agents told me my problems wasn't in the contract.

Home safe did not pay the claim. And I had to call to find out it wasn't going to pay the claim. I cancelled the whole thing.

It was hard getting through to a rep by phone, always put on hold and transferred…. Frustrating
Vendors weren't very pleased but eventually paid

There was a noise coming from my refrigerator. The tech came by to check it. No more noise.

Same answer…too soon to rate the experience.

But having to put in 50 characters is a pain

Explained what needed to be done to start my claim. So far it has been a great process

Haven't used it yet hopefully it stands up to coverage if and when I do.

We had a major leak in our fridge. I later found out it was a broken fresh water line, and described as a flood not a leak. I tried to explain the urgency to Armis people, they sent me a couple of service providers that did not speak English. I don't speak Spanish. So our interaction was through Google Translate. I paid them as requested $79.00 as they requested by Venmo. Two days I called Armis and was told they had 24-48 hours, a day later I received a note that they didn't have correct information, still needed the phone number of the service provider. Another 24-48 hours, I explained that we were in the risk of major floor/basement ceiling/carpet damage. We were dumping buckets every 2 hours just to try to keep ahead of it. Sorry we need another 24-48 hours. Weekend comes, we continue to dump water. Monday I call no change, Tuesday I call and finally blow up and have them transfer me to HomeSafe. HomeSafe (Brian) tells me he will take care of it. He actually calls another provider and makes the agreement that they will actually pay them by credit card when they finish the job. They come on Wednesday and fix the problem, I call HomeSafe and am told that I didn't understand, that it was Armis that pays the bills, but if I pay it they will reimburse me. So I paid him. Thursday, I get a voicemail from Tara, (my adjuster from Armis) saying she has approved the original bid and I can call the two Spanish guys back, and that because I had paid Venmo they couldn't refund that but would pay them the extra. A week and a half from the original call. I call back and say, doesn't anyone from that company talk to anyone else? That has been paid for by me, authorized by you, and I don't want or need the original guys back, I just want the money I have paid reimbursed back. She tells me, that it was HomeSafe that made that agreement not Armis, and they don't do things that way. I asked to be sent back to HomeSafe, I was told that this was and Armis problem, HomeSafe would never make that type of agreement and I could not talk to Brian or anyone else I had talked to earlier. In frustration, I cancelled both of my policies, feeling I had been lied too all through the process.

Haven't needed to call as of yet. But it is better to have insurance rather than not

Did not provide service only excuses and delays
Waited two weeks and no realistic plans or answers

I will be canceling the service with home safe because I made a claim and I got no help so I had to do it on my on I never even got a call

All i know is they are very nice to talk to, i had to stop my home safe lack of money

Never had any follow-up to the request I filed. So I am left wondering what happened.

Asking if I wanted prepayments.
Not something I can afford.

The person I spoke to was very nice. She new what she was talking about. She was very friendly.