Homes.com Reviews Summary
Homes.com has a rating of 2.8 stars from 4,139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 1207th among Real Estate sites.
Trina was very thorough with her presentation. What I would have preferred is a more conversational approach instead of barreling thru the prez. Easy to talk to and helpful
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Maya was great to deal with. Very professional and informative.
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George Farah is very knowledgeable and helpful.
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Very personable, responded quickly to my questions.
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Jamie is very professional as well as personable. She understands that the business is people oriented
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Rico was very professional, never pushy but always followed up when requested. His knowledge of the Homes.com very assuring.
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Ebony did a great job explaining the services and options for me to grow my business.
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Jeff is great with communication. He understands my needs and keeps me up to date on things that can accelerate my business.
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I was interested in what was initially offered but felt there was an upsell element that I didn't really appreciate and was not something I was going to pursue. I did purchase the basic package that was described in the initial conversation
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Ebony has a very personable personality. This is the main reason I was willing to listen to her and not dodge her phone calls. She wasn't pushy and made m feel like Homes.com was really worth giving a shot.
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Quick to send documentation after first phone call.
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Very persistent, listened to my questions very carefully, very courteous, knowledgeable and personable
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Regarding customer service. I was able to have all my questions and concerns addressed by the representative I spoke with. She was very well informed and helpful. My decision was mostly due to their ability to provide clear answers to my questions. Thank you
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Great walk through on y dashboard and explaining the features available to me!
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:)
I do need some guidance with my areas. Please have someone call me about my other areas. Thanks!
Annie was persistent and determined to have me come on board.
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Your customer service rep. Kevin is really professional and knowledgeable. Give him a pay increase!
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If the survey you sent me was simply for Lonnie McMillon, I would give him a 5, even more if possible. BUT above you are asking me how I would rate satisfaction with Homes.com's products AND customer service. If you would review the contact records for Bernadette Robinson's account, it is apparent that there is a huge variation in knowledge, desire or ability for your customer service reps to provide consistent and quality service to your clients. I have spoken to Lonnie twice and he scores 5 both times. Contact with Cassie Luger was wonderful as well and she is a 5 star customer service associate. But last week I spoke to a rep who never followed up on why our entire description does not feed from the MLS AND in sending us information to upgrade our website. Today I had a chat session with another who once again was not a problem solver. Can you have Cassie and Lonnie train these other employees?
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Good presentation of the product. The order processing took a while. And the wait time once order was placed to customer service and IT response was too long and I had to hang up being I was late to an appointment. Hope that the service and IT people will call so we can set the appointment. Recommend Travis he was knowledgeable.
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Toni was pleasant and helpful. Willing to work with me to meet my needs. Ive hung up on numerous Homes.com calls but Toni kept me on the line and sold me two zips
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About the business
Homes.com offers today’s demanding homebuyers, renters, and those somewhere in between a simply smarter home search with a more personalized and conversational way to find their next home. Since its launch over 25 years ago, Homes.com offers real estate professionals brand and property advertising, search engine marketing, and instant response lead generation to help them succeed online.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members