HomePhonesOnline.co.uk

Thank you to all you kind people for posting reviews following your experiences with this clearly awful company. Small justice, you save me lining their pockets with another order just in time following a quick google search. It shows that individuals can make a difference. Sadly, I fail to see why, with this number of bad reports that ANY bank / credit card/ pay pal would consider still letting them trade through them.
Thank you again to you all. Hopefully I can return the favour through a post past or future.

Order set of quad phones, arrived 7 days later they looked second hand, and did not work, I had to pay the return costs, two weeks later got a partial refund and not carriage cost refund, asked for an explanantion non has been forthcoming. No telephone numbers avaialbel to tal to them

I bought a telephone handset from them. It didn't work properly so they advised me to return it. This I did, but when I chased up why I hadn't heard from them, they claimed they'd never received the handset back. I sent them proof of postage and they said they'd send another handset to me asap. This has not arrived - despite them assuring me it was sent. The whole process has been a waste of time and money. They are - to my mind - running a scam.

Avoid this company!

I purchased this item from their website on 2/12/17 and it was faulty on arrival (the phone display would go blank without warning when fully charged). They doubted me so I had to buy test equipment (£20), different makes of rechargeable battery (£12) and make a video showing the fault - see https :// www.dropbox. Com/s/82mj1yfap12vmue/Philips%20Onis%20live%20drop. Mov? Dl=0

They eventually agreed after three weeks to refund me but refused to pay for the return postage (£3.90), saying that their test engineer could find no fault. PayPal eventually agreed to refund the return postage to me (an excellent service from them).

Homephonesonline are a shower and I'm amazed that BT and other reputable outfits do business with them. They hide behind their online presence and don't publish a telephone number.

Buy elsewhere!

Homephonesonline.co.uk were advertising a carer phone including pendant, I ordered two, but when they arrived there were no pendants - various emails and letters did not get them to send the pendants and so I purchased the pendants from Amazon and reported homephonesonline.co.uk to Trading Standards. I considered taking them to the small claims court but life is to short to waste on companies like these.

I won't be using them again and suggest that you don't either.

Wish I'd found these reviews before using these cowboys.

Granted, it was probably my mistake to assume that a phone handset would come with charging station, but fair enough I ordered one. But to not include the battery cover?

I was able to check that the handset worked with charged batteries, but there was a long delay before I placed the handset on a charging station (because I was nearly 200 miles away). That's when I found that the handset wouldn't charge.

OK so I'm out of 'warranty', but do they care? No. Nothing they can do (so lee says), he then tries to tell me that he's tied by BT to the warranty period. Utter bull$#*!.

Any decent company finding that it had sold shoddy goods would do something to sort it out regardless.

Whilst the Homephonesonline website says that they specialise in selling
Discontinued and refurbished telecommunication products directly to the valued customer, at the lowest prices possible, they do not tell you what the condition is or whether there are missing parts for each item they sell. So you have no idea what you are buying. Indeed they might be selling a new product (which is what I had assumed since there was no warning against the product that I bought that it was previously sold by Comet and that it was missing a User Guide!).
When I raised a complaint with them pointing out exactly what the website said (and more pareticularly did not say), I got a rude response back.
If that is what they call being a valued customer, then I am amazed that anyone buys from them.
I would have liked a clear indication against the product that I was going to buy exactly what its condition was i. E. not new, in damaged box and missing xxx etc.