HomePhonesOnline.co.ukReviews 32

Hi, I recently purchased from these guys as it was an item I wanted for my collection. A BT Mango refurbished cordless phone and answer machine. I chose Royal Mail delivery. 5 working days as described no parcel. I contacted them. They replyed and said they would get in touch with the guy who collects the parcels for hermes.

Hold on I had not chosen Hermes as delivery. I checked my account and took a screen shot of the delivery method which was Royal Mail. And replayed back. Now I am not getting a response. I tried again today to say it was now 10 days late, then the parcel arrived. It was Hermes as the postman had already been. I signed for it. When upon opening the package to my surprise I did not see a refurbished BT Mango cordless phone with answer machine that I had paid £22 for but a BT power supply and a phone cabel. I took a photo of these items and emediatly sent this along with other screen shots of the actual order placed and the item as described. I doubt I will here back.

Avoid this company!

I purchased this item from their website on 2/12/17 and it was faulty on arrival (the phone display would go blank without warning when fully charged). They doubted me so I had to buy test equipment (£20), different makes of rechargeable battery (£12) and make a video showing the fault - see https :// www.dropbox. Com/s/82mj1yfap12vmue/Philips%20Onis%20live%20drop. Mov? Dl=0

They eventually agreed after three weeks to refund me but refused to pay for the return postage (£3.90), saying that their test engineer could find no fault. PayPal eventually agreed to refund the return postage to me (an excellent service from them).

Homephonesonline are a shower and I'm amazed that BT and other reputable outfits do business with them. They hide behind their online presence and don't publish a telephone number.

Buy elsewhere!

Thank you to all you kind people for posting reviews following your experiences with this clearly awful company. Small justice, you save me lining their pockets with another order just in time following a quick google search. It shows that individuals can make a difference. Sadly, I fail to see why, with this number of bad reports that ANY bank / credit card/ pay pal would consider still letting them trade through them.
Thank you again to you all. Hopefully I can return the favour through a post past or future.

I bought a telephone handset from them. It didn't work properly so they advised me to return it. This I did, but when I chased up why I hadn't heard from them, they claimed they'd never received the handset back. I sent them proof of postage and they said they'd send another handset to me asap. This has not arrived - despite them assuring me it was sent. The whole process has been a waste of time and money. They are - to my mind - running a scam.

Order set of quad phones, arrived 7 days later they looked second hand, and did not work, I had to pay the return costs, two weeks later got a partial refund and not carriage cost refund, asked for an explanantion non has been forthcoming. No telephone numbers avaialbel to tal to them

How sickening and sad, that a company can continue ripping off people.
I purchased
1x BT freeway walkie-talkie additional handset
1x BT freeway headset
2x BT freeway belt clips

Both the Headset and handset are ‘used' items, not new! And both are in a very sad and poor condition paint splash marks and moldy?@!

Dissatisfied with the poor condition of both items, I sent all items back via the 'signed small parcel Royal mail service' and requested a full refund.

5 weeks on the items 'Apparently' have not been received so a refund will not be issued until the items can be located!

Adding insult to injury It cost me a further £5.00 to return the items to them.

DO NOT WASTE YOUR MONEY AND TIME WITH THIS COMPANY "HOMEPHONESONLINE.CO.UK!