Hello Sam. I have just read all the bad reviews,&trust they have nothing to do with YOUR company. BUT I ordered BT DIVERSE 6410 29/3/16. You accepted my payment of £39.94(inc P&P)via PAYPAL&posted the item 31/3/16. BUT I have STILL not received it. Would you please get in touch asap? Bernard Gibson Tel.No. 01282 457223 b77gibson@gmail.com