HomeBello

Order arrived completely smashed. Customer service is totally non responsive. Phone number goes to a recording.

This email starts at the bottom never will deal this rude company with cheap junk again

You know what the cheap thing fell apart and I will just put my comments online and I will go to Pandora and by a quality one to hold my charms if this is how you talk to and treat your customers you won't be in business long! I have been in customer service for 30 years and you are ridiculous. Monica

From: HomeBello Support [mailto:*******@homebello.com]
Sent: Friday, April 27,2018 3:19 PM
To: Monica Jones
Subject: Re: Invoice ID #*******

Its not our fault that you broke it but just this once Send it back and we send you a replacement ASAP
Josh
HomeBello Customer Service

On Fri, Apr 27,2018 at 11:56 AM Monica Jones <*******@riverrain.com> wrote:
No I was wearing it and it fell apart for $80 I expected to last longer than a week I just have not had time to email and you do not sound very nice about it!

From: *******@homebello.com [mailto:*******@homebello.com] On Behalf Of HomeBello Support
Sent: Friday, April 27,2018 2:48 PM
To: Monica Jones
Subject: Re: Invoice ID #*******
You received it TWO weeks ago and just noticed its broken?

On Fri, Apr 27,2018 at 11:46 AM, Monica Jones <*******@riverrain.com> wrote:

Hi I got my bracelet and it broke it came apart where the strap meets the claps it came out could I get a new one please. Thank you Monica

After sending me second-run, factory-defective LUXURY MERCHANDISE FROM L'OBJET six months ago, to this day this vendor has NOT sent me the factory-perfect replacements and REFUSES TO REFUND MY MONEY! Not only that, but despite reams and reams of correspondence via email, the customer service rep, one CRAZY, incompetent "Nikki," then DENIED ever SELLING me the L'Objet items, for which I paid HER and HOMEBELLO $900! Of course, I got angry, and when I defended myself and forwarded her my original purchase receipts with all the correspondence between us since this summer, she then called me a "motherf**ker" along with other egregious epithets in FARSI, the language spoken by Iranians! She ended her tirade with LOL! UN-BE-LIEVABLE! I have all these exchanges which I'm presenting to the police, the FBI, the Department of Homeland Security, all relevant Better Business Bureaus, not to mention directly to the ownership of L'Objet in Beverly Hills. I am recently widowed and out $225, thanks to these fraudulent lunatics. PLEASE: don't make the same mistake I did. Don't buy ANYTHING from this crooked company just because you can shave a few bucks off here and there. Trust me: there's a REASON their merchandise is cheaper. It isn't factory-authorized, and they offer NO customer service AT ALL. This is truly the most APPALLING transaction I've EVER had over the internet, and that's saying a lot, since I'm a rabid online buyer. STAY AWAY! This Nikki girl is a KOOK, and this business is BOGUS! I would give them FIVE RED STARS, in the negative, if I could!

NEVER TRUST THIS COMPANY! THIS IS A TOTALLY A FRAUD! THEY SEND ANOTHER BROKEN USED ITEM AND NEVER REFUND!