I'm in Australia, and was very excited to get my holy hydrogen today. When I went to plug it in however, I realised that the ac adaptor isn't designed for the Australian socket.
And there are no plug in attachments included, which means I can't get it to work. I even dismantled my fancy soda stream (which has a detachable adapter but has to be pulled apart to access it) and tried it.
That didn't work either. I just see one green light go on, and that's it. For such a high ticket item, (quite expensive) you'd expect it to come with all three adapters that you can choose from, according to your country, so you can get it started straight away.
Edit: a couple of hours later, I also realised that the head set is missing. This is unbelievable…and unacceptable!
I'm going to have to now send them an email, (edit: and another for the non existent head set) and take it from there, but I'm disappointed, as I'm already time poor as it is.
From the ordering process to delivery of my Holy Hydrogen, was truly amazing. The product itself has already improved our health. I highly recommend this product to anyone that wants to improve their health. The unit is made from only the highest quality materials and they deliver what they promised.
Utmost respect for Holy Hydrogen. Great company, great customer service. Although I have not had much time with my hydrogen machine I am very happy with it so far. Im glad I bought it and I know if I need support it is there for me. I look forward to learning more, seeing results and sharing them with you.
This is an update to my previous review regarding Holy Hydrogen returning calls. They have yet to respond to further calls on my part and at this point I will not consider buying a $2500.00 machine when I know they have absolutly no customer service and will ignore any phone calls they receive either before or after the purchase of their machine. My guess is this a home based business with no office or staffing. Why would anyone buy a product at this price with no support? This appears to be a company preying on other peoples hopes of a solution to their personal health issues, "This is just a personal opinion based on my experience so far with this company".
We were very interested in this product and had several questions. The website encouraged us to call should we have questions however they do not answer their phones and as of yet failed to return our call.
The Machine they are selling may be good but without good customer contact numbers that have a person to communicate with this is a very risky investment on several levels.
Additionally, they state their machine is the real deal and from what we can tell this may well be true. Should someone actually read this from Holy Hydrogen their statements of quality manufacturing and parts would go a long long way towards selling this machine should they actually show the parts used in the assembly process by fully disassembling the Lourdes Hydrofix in a video for consumers to see the quality of parts they claim are being used in the assembly process.
Regardless, the single most important issue with any company is customer service which Holy Hydrogen has yet to provide to a prospective customer. Note: their hours of doing business are from 10:00am to 3:00pm PST. Hardly normal business hours for such an expensive machine.
I have a Lourdes 2019 that I like very much. But it is à non-sense to have cancelled your filters even if we put good quality water in the Lourdes. Mine is now black and I cannot change it. A solution?
Loving the Hydrogen, trying to tell others how great it is. Has helped me alot! When I was first diagnoised with congested heart failure, I didn't know what it was. My projection at that time was around 25-30. Now I'm at a high 68 and feeling great! Doctors are telling me "Whatever you're doing keep doing it" I have also introduced it to my grandson who has ADHD and ODD.
I cannot say enough kind words about Holy Hydrogen! From my purchase throughout the past months they have patiently and kindly answered my questions and followed up to be sure my machine was working as it should. When I had a problem, (which was my own careless fault) they immediately took care of it. I mailed them my machine and after making certain it worked correctly they returned it to me!
I would unequivocally recommend Holy Hydrogen to anyone looking to improve their health! Their Hydrogen machine Is manufactured in Japan and is the highest quality available in the world! Don't take my word for it... do your homework.
Holy Hydrogen is indeed a rare and refreshing company to deal with when so many businesses are focused on conniving and deceit solely for monetary profit!
THANK YOU, Frank and Holy Hydrogen!
Water is produced so fast and I'm feeling high energy and creativity even. And that's after just one day. It's a sort of "high". I haven't stopped for long enough for inhalation yet, but looking forward to it.
I was extremely happy with my interactions with Holy Hydrogen website. Order process was straight forward and easy to navigate. Email communications following the sale notifying me of product purchase and delivery were timely. Overall great experience.
Hi,
I recently purchased a rather expensive unit from Holy Hydrogen, and feel very unclear about this order. I am receiving to official notification of it's existence except 1 little purchase receipt, with no details and no shipping info.
I just wish this "person" who is selling these units through this company from Japan, would make better and more contact with those of us who are purchasing this product. I mean, just put our minds in a state of peace and gratitude by confirming when I might receive this item. Like, receive it, for SURE.
Hello, Vicki.
Thank you for your feedback and giving us a chance to clear some misunderstandings and to help us understand customer's perspective. We agree with your feedback and we will make sure all preorder customers are informed of the estimated shipping date at the time of placing the order.
If you have any questions or concerns, please give us a call at 971-266-0883 or contact us via email at info@holyhydrogen.com.
Thank you again for your time and helping us to improve our customer service!
This machine, just within a few days, is doing wonders in my body. I would recommend this machine to anyone who cares about their health. I'd also love to compliment Greg, The H-Man - his love for humanity is very exciting and comforting. Knowing there's still great people on earth that truly care about others, is refreshing and uplifting. Thank you.
From my first email to receiving my Lourdes from Holy Hydrogen was a blessing. Nao is just a really caring person that wants nothing better than spreading health. She will help you in any way she can. I have dealt with a lot a different company over the years and by far the best experience ever.
Thank you for what you do
After watching the presentation on the net and having many physical ailments I decided to take one more gamble and ordered the H machine as it sounded promising. Although it cost about $3200 Canadian, the service was prompt and without incident. So far I'm on the third day of use and the 2 things that leave me guessing is l didn't find a diaphragm in the pitcher and holding the button in for 3-4 secs. As per instructions for standby and off are not necessary.
I had to rely very heavily on their support team (mostly email and 2 phone calls) from pre-purchase to point of delivery. They were always prompt at getting back to me and very helpful. If every company had service as good as this then there would be few complaints!
I've not yet used the machine enough to rate it but it was pretty easy to setup.
My only constructive criticism is that on one occasion I had to call a few times before getting through but this is a minor point and the second time I got through just fine.
My very much damaged brain is lighting up! I only drink water (cleansed with charcoal and placed on a Grander plate and a powerful mandala), and usually it often just runs through me, but the first couple of days it didn't! Instead I could very clearly feel it kind of disperse inside my body. It is as if I'm being 'hydrogenated' for the first time in my life:)
It has been a huge investment for me, with a lot of speculation and investigation. But when existing becomes unbearable, you can come to a point where you have nothing left to loose.
I saw the Hydrogen Man's video about a woman with Alzheimers, and that decided the matter for me. Now, with also my little infrared home-sauna tent, I'm looking forward to a very deep cleanse and healing.
So all I can say is; THANK YOU! - For making it possible in every way! The package was here in no time (Denmark), and delivered right on the estimated day and time :) And the up-start videos are very helpful for brains like mine.
Infinite blessings to all
Lung seem to benefit from breathing H2
Drinking H2 water is very balancing, nourishing. Helps with the sleep. Even if I drink it before bed, I do not need to get up as much
Good people to work with and unlike a lot of businesses these days they do have a way to contact them and even to talk to someone. They can be contacted either by email or phone. This is big for me since I am seeing so many companies these days making it very difficult or even impossible to contact them. I try to stay clear of those. Their products are top notch and can not find better anywhere.
I love the machine. The hydrogen man has great videos to help. Otherwise I would have lots of questions. I may attempt to draw a plan for people to step by step get going and understand the treasure they have with this machine. After about 18 days I am getting up earlier and ready to face my day. My urine stream has also gotten better and that is exciting. My performance at the gym has not gotten better but that may take time.
Interaction with Holy Hydrogen representative was surprising, profound, supportive, enlightening, kind. She went far beyond going the extra mile. She helped me with every aspect. Going the extra mile does not even say it. She took care of me as though I were a very treasured family member or a life long friend.
I was impressed with their quick email responses to questions as well as their wick delivery.
If you can't read Japanese make sure to request an English copy of the directions. You will not be able to do the setup properly without them.
Overview
HOLY HYDROGEN has a rating of 2.8 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. HOLY HYDROGEN ranks 5th among Water Filter sites.
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Hello, Tamara.
Thank you for taking time to give us a valuable feed back, and sorry for any misunderstanding.
Lourdes Hydrofix uses special international adapter that regulates the power input, and all you need is a socket adapter that fits your country’s power socket type and you do not need a voltage change adapters. We have this information on our product page, so we can inform all international customer at the time of purchase. We are sorry if you had missed it. We wish we could include all types of sockets adapters, but there are so many types of sockets around the world and it will not be possible for us to do so.
In regards to the headset, new cannula should be included in the inhalation lid box. You may have seen the headset from 2018 or 19 models and those are not offered on 2021 model as you see on our product page.
I hope this clarifies your concerns and misunderstanding.
Please feel free to contact our customer service via email or phone.
info@holyhydrogen.com
+1 971-266-0883
Monday- Friday 10am-3pm(PST)
Again, we are sorry for any misunderstanding and inconvenience.
Holy Hydrogen