Hollywood Memorabilia

Received my Van Halen 1 autographed album today. It has many flaws (photos attached). I can't believe I paid almost $300 for this. I guess I can just throw it in a drawer. I can't believe anyone would actually sell something like this.

This business rips every single buyer that purchases their products! You can go on eBay and find everything they're selling for less. And yes they are same exact items!

I have ordered several items and everything is as described and amazing! Love this site! All items have been packaged appropriately to avoid damage when my Fedex guy throws them on my porch! I was worried about the last order but both framed pictures were in perfect condition and well wrapped for delivery! Thanks for taking such good care of my items!

So, I bought a Matrix screening script signed by Keanu Reeves for $500. Looked on ebay after and it was listed for $400. They canceled my order because out of stock. Website listed 3 days later 5 of them for over $1200 ea. Ebay has the exact same ones listed for $850 each... very shady business practices! Do your due diligence when purchasing.

Cristin was able to assist me with multiple issues: (poor typing on my part), tracking, and redirecting the shipment. All were quickly corrected. Great job!

Received a signed autograph which was shipped in a flimsy 8x10 airmail envelope. The envelope had been creased and creased the photo. I've since sent multiple emails along with photos and have not heard back from anyone. This company DOES NOT RESPOND. This has been going on since mid December. See attached photo. You can see the crease right above his left wrist..

I placed an order on 12/21/21 and paid for next day shipping, it is now 12/28/21 and I have not received any notifications on my order aside from they have taken my money and sent me a receipt. I have tried sending multiple emails about simply getting an update on my order and nothing. I would give 0 stars but it is forcing me to give 1 star.

Ordered an autographed knife that was a piece of plastic junk. It was signed but looked cheap. I could by one at a Halloween store for a dollar. My son paid 200$ for this! And for Christmas for his dad which truly disappointed my son. I am angry!

I was buying something from Australia to send to a friend in the US, which was extremely stressful due to a USPS shipping error. Donna was with me every step of the way, and helped me navigate the situation wonderfully. It was delivered in the end, and I'm very grateful for her assistance.
Many thanks,
Hannah

Never purchase from this company. As a longtime collector their prices are absolutely insane. Don't believe try, find an item on their website say for example $3000, go to eBay and find that item with either jsa or psa authentication, I guarantee you it will be less than $1000. I have no idea who does their prices but they are downright robbery. Also many items unless jsa or psa are fake. I bought a jack Nicholson autograph from them which came back as a secretary signature. I still don't have a refund for it to this day amd I bought it last year. They never answer their phones if you have an issue, they only answer to sell. Jimmy Basusa is the worst salesmen I have ever encountered and it's a shame people like him kept their jobs during a pandemic when a hardworking person would gladly take his place. They give excuses for everything and won't respond once you have an issue. Never buy from them, go to eBay or pristine auction for memorabilia, you will save a ton of money and also get real items. Run from this place fast!

Wanted to share a very poor experience I had with Hollywood Memorabilia. I placed an order for an autograph, received my invoice, and a payment confirmation for the item. The website showed that the item was the "last one". After completing my sale I looked at the website a few hours later and noticed that the item was still listed and the price on the item changed dramatically almost a $200.00 difference. This was perplexing to me and made me think something sketchy was going on so I took screen shots of this. The item advertised had a PSA/DNA authentication number and the marked up item was the same item with the same number and description. The celebrity had just passed, so the mark-up seems like a ploy to gain more revenue. Today I receive a notification that the order was cancelled, refunded and "out-of-stock". When I called the company to inquire I was told sorry, our website updates every 24 hours and the item was out of stock and transactions are still charged and processed. This makes no sense in 2022 that when an item is sold that it is not taken off the site or does not allow another customer to add it to their cart and pay for it. The gentleman on the phone then offered to "find" me something else and work with me on pricing. What it seems like here is that after the celebrities death, the price was changes and allowed the item to see later for a higher price. I did find another item that was about $60.00 more than what I paid and was of the same celebrity. I asked could they match that price and was immediately told NO, but let me look it up for you. The item was marked in stock on the website. The rep said he needed to check the inventory and came back to the phone to say, it was out of stock. This makes no sense that an electronic system can't show realtime info. If this is the case maybe an upgrade is needed. Keep in mind that the item was not on an auction site and should have been sold to the first person to add it to their cart, pay for it and it should have been removed from the website. Instead they jacked up the price and sold it to the highest bidder. I would refrain from doing any business with this company if this is their process. To say that the item is not "taken" off for 24 hours someone touched the listing and changed the price on an item that was already purchased, so if it was sold out take it down, don't change the price in hopes of more money. Luckily my transaction is in the process of being refunded, but it upsets me that a business practices this way.

I'm very happy with my purchase! When I didn't get a mail regarding the shipping, I asked at the support and Cristin immediately answered me. She told me about the shipping of my items and wanted an update on if they were delivered safely and on time. I felt like she was really interested in my order and wanted to help me in every possible way.

Got a Don Knotts and Andy Griffith autograph. When I got it, it was the one pictured. The A in Andy was really bad. I wrote Hollywood Memorabilia and sent pictures. I never heard back. Be careful.

Alternate site they have is selling forgeries. BUYER BEWARE! When I spoke to customer service they were not interested in taking down the forgeries! DO NOT BUY!

I am shocked I am the first person to leave a negative review. Nonetheless, here we are.
Basically my issue is that I paid $25 for next day shipping. The company sent my purchase as 2nd day. When I called to inform them of this, customer service simply argued with me, that they did everything correct and refused to refund me the difference which I paid. Aside from the refusal to refund me the difference, the item which I had purchased and paid for next day shipping arrived a day late (because it was shipped as second day instead of next day) and I had nothing to give as a gift. I am flabbergasted this company would literally steal money from me, then when confronted, just tell me tough. (The excuse provided was that because they processed the order quickly they did not have to ship it next day) I will NEVER purchase from them again, and will advise everyone I know against giving them business. Honestly, just thinking about this makes my blood boil. Dishonest theives. Apparently I should have talked to Shelby...

Customer service is the best they need to keep Shakira what a wonderful helpful person. The website is great.

I had ordered a photo that ended up being unavailable. Cristin, the customer service person was kind and helpful. Even though we weren't able to find a replacement photo, she did everything in her power to ensure my experience was positive by offering alternatives.

Fantastic staff, products are always on point I've spent 20k + for personal collection look forward to spending more

I contacted customer service to see when my order would ship and Crisitn was a great help! They let me know when my order would ship, arrive and even noticed an error that I made and refunded me a portion of my cost! It was an awesome shopping experience and I look forward to purchasing more memorabilia in the future.

Great product and quick resolution by Shakira when I ran into an issue with delivery. High recommend!

Cristin help me with my order and I couldn't be happier! She was very helpful throughout my purchase
Thanks,
Allen

I had a minor issue with my order and reached out to Hollywood Memorabilia's customer service department. One fan advocate in particular, Desmonet, responded timely and worked with me to satisfactorily resolve the matter. I was pleasantly surprised by this experience and I look forward to purchasing from Hollywood Memorabilia again in the future.

-William

Wonderful product, helmet is perfect and signed is certificate! The gift was very appreciated! And the customer service very kind and really very helpful! Thanks Donna!