Hollywood Memorabilia
website thubmnail of Hollywood Memorabilia

Hollywood Memorabilia

Overview

Hollywood Memorabilia has a rating of 2.5 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Hollywood Memorabilia ranks 9th among Memorabilia sites.

service
15
value
12
shipping
12
returns
9
quality
12
How would you rate Hollywood Memorabilia?
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Georgia
1 review
0 helpful votes
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Bait and switch
January 27, 2024

Got a Don Knotts and Andy Griffith autograph. When I got it, it was the one pictured. The A in Andy was really bad. I wrote Hollywood Memorabilia and sent pictures. I never heard back. Be careful.

Date of experience: January 3, 2024
California
1 review
0 helpful votes
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Fantastic assistance!
September 10, 2020

Cristin was able to assist me with multiple issues: (poor typing on my part), tracking, and redirecting the shipment. All were quickly corrected. Great job!

Date of experience: September 9, 2020
New Jersey
1 review
1 helpful vote
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Alternate site they have is selling forgeries. BUYER BEWARE! When I spoke to customer service they were not interested in taking down the forgeries! DO NOT BUY!

Date of experience: May 20, 2023
California
1 review
3 helpful votes
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I am shocked I am the first person to leave a negative review. Nonetheless, here we are.
Basically my issue is that I paid $25 for next day shipping. The company sent my purchase as 2nd day. When I called to inform them of this, customer service simply argued with me, that they did everything correct and refused to refund me the difference which I paid. Aside from the refusal to refund me the difference, the item which I had purchased and paid for next day shipping arrived a day late (because it was shipped as second day instead of next day) and I had nothing to give as a gift. I am flabbergasted this company would literally steal money from me, then when confronted, just tell me tough. (The excuse provided was that because they processed the order quickly they did not have to ship it next day) I will NEVER purchase from them again, and will advise everyone I know against giving them business. Honestly, just thinking about this makes my blood boil. Dishonest theives. Apparently I should have talked to Shelby...

Date of experience: November 2, 2019
Arizona
2 reviews
12 helpful votes
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Run fast!
March 4, 2021

Never purchase from this company. As a longtime collector their prices are absolutely insane. Don't believe try, find an item on their website say for example $3000, go to eBay and find that item with either jsa or psa authentication, I guarantee you it will be less than $1000. I have no idea who does their prices but they are downright robbery. Also many items unless jsa or psa are fake. I bought a jack Nicholson autograph from them which came back as a secretary signature. I still don't have a refund for it to this day amd I bought it last year. They never answer their phones if you have an issue, they only answer to sell. Jimmy Basusa is the worst salesmen I have ever encountered and it's a shame people like him kept their jobs during a pandemic when a hardworking person would gladly take his place. They give excuses for everything and won't respond once you have an issue. Never buy from them, go to eBay or pristine auction for memorabilia, you will save a ton of money and also get real items. Run from this place fast!

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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AJ was super helpful and very responsive. He resolved my issue very quickly. I am impressed with his customer service skills and would definitely purchase from this site again.

Date of experience: December 11, 2018
Florida
1 review
0 helpful votes
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Awesome service!
July 15, 2019

Shelby was very friendly and helpful. She addressed all of my questions and concerns in a timely manner, and is definitely an asset to Hollywood Memorabilia.com's customer service team!

Date of experience: July 15, 2019
GB
1 review
0 helpful votes
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AJ was fantastic, very competent & prompt responding back to me with updated info... I am one happy customer and will be back due to the professionalism of AJ... thank you

Date of experience: December 17, 2018
Virginia
1 review
0 helpful votes
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Shelby was very helpful and polite. Shelby gave me great information. Thank you! I recommend this site to anyone who is interested. Great experience overall.

Date of experience: July 5, 2019
Florida
1 review
1 helpful vote
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Great service
December 7, 2018

Just want to say thank you to Cristin Morel for taking care of getting my items ordered and sent to me on time definitely will do business with her in her company again thanks again

Date of experience: December 6, 2018
Italy
1 review
1 helpful vote
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Fantastic!
November 22, 2019

Wonderful product, helmet is perfect and signed is certificate! The gift was very appreciated! And the customer service very kind and really very helpful! Thanks Donna!

Date of experience: November 21, 2019
Nevada
1 review
0 helpful votes
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Shelby!
July 24, 2019

That girl is a complete rockstar. She was SO EXTREMELY helpful. If every business had a person like her, we would rarely ever have issues. People like her make this world a much better place!

Date of experience: July 24, 2019
North Carolina
1 review
0 helpful votes
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Ordered an autographed celeb photo and sent it to the wrong address (my fault). Talked to Jose and he got me straightened out quickly and I got it with plenty of time to spare for the present!

Date of experience: November 7, 2019
Missouri
1 review
0 helpful votes
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Customer service
August 17, 2022

Customer service is the best they need to keep Shakira what a wonderful helpful person. The website is great.

Date of experience: August 15, 2022
Texas
1 review
0 helpful votes
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Excellent Service!
February 17, 2019

I purchased a Charlie Day signed and framed photo for my boyfriend as a gift for Valentine's Day thinking it would get here on time as the details on delivery mentioned it would be ready to ship in 3-5 business days. After 3 days without an email and no tracking label I got nervous and reached out to Cristin at their customer service center. She was wonderful! Unfortunately, because I forgot to factor the time it took for framing, it would take longer to process and it was actually estimated to arrive in my hands on Feb 21! I panicked, but she was able to keep me at ease and monitored my order for me every step of the way. Within 24 hours she was replied back and said she was able to have it in my hands the day after Valentine's Day. I definitely would do business with her again! She was funny, sweet, and worked with me quickly and professionally to resolve my issue. She even made a free card stuffer for my boyfriend that I could present to him on V-Day while he waited for his gift to arrive in the mail. Super satisfied.

Date of experience: February 15, 2019
Canada
1 review
0 helpful votes
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Awesome!
November 24, 2021

Great product and quick resolution by Shakira when I ran into an issue with delivery. High recommend!

Date of experience: November 23, 2021
Canada
1 review
0 helpful votes
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Incredible!
June 20, 2022

Fantastic staff, products are always on point I've spent 20k + for personal collection look forward to spending more

Date of experience: June 20, 2022
New York
1 review
0 helpful votes
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Shelby
July 16, 2019

Shelby got back to me right away about an issue with a Star Trek picture.
She went out of her way in reassuring me there was no defect.

Date of experience: July 16, 2019
Virginia
1 review
1 helpful vote
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Great Customer Service
December 11, 2018

When my purchase was no longer available, AJ reached out and worked with me directly on finding an alternative - just received it today and it looks GREAT! AJ was very helpful!

Date of experience: December 10, 2018
California
1 review
1 helpful vote
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Shelby rocked it
November 9, 2019

Thanks for the amazing support, Shelby. The product and experience as a whole was excellent. I will definitely be coming back in the future.

Date of experience: November 7, 2019