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  • Hollister Co.

Hollister Co.

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Overview

Hollister Co. has a rating of 1.98 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hollister Co. most frequently mention customer service, and gift card problems. Hollister Co. ranks 440th among General Apparel sites.

  • Service
    24
  • Value
    24
  • Shipping
    24
  • Returns
    20
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
9
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I work in customer service, she doesn't own the store, and she was a total jerk about it.
How would you rate Hollister Co.?
Top Positive Review

“Best quality, worth the expensive prices”

Payton S.
10/1/21

I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!

Top Critical Review

“Horrible online service”

Jason T.
4/17/20

Sent somebody else's purchase and when I tried to call to get replacement, they told me that the hoodie and pants that I ordered were out of stock. I could only be issued a refund. Lost items and unable to replace them to me. The online rep was rude.

Reviews (98)

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customer service (30)
Thumbnail of user taylorj85
1 review
13 helpful votes
April 10th, 2020

The clothing here is amazing! The jeans colors fade over time and the crop tops shrink over time as well. They have all sizes and always have a sale going on! Their bathing suits are little in size, but are comfortable and great quality for the price. The service in store is welcoming but is very crowed and it is hard to get a fitting room most of the times. When you walk in there is a huge amount of perfume that hits you, i often find myself sneezing from it. Overall the store is pretty good i would give it a solid 6.5/10

Thumbnail of user saraha943
1 review
1 helpful vote
August 31st, 2020

Hollister is very overpriced, but they have good quality clothes. They've taken a long time to shop my clothes. But it is a very popular brand, and it's "base" is real far from where I live. I love hollister, but my dads wallet does not

Thumbnail of user laural196
4 reviews
0 helpful votes
November 4th, 2017

This is no longer in style, but I really didn't like their repetitive fashion choices. Not only that, their stores are pitch black and smell so strong of thier cologne that I usually end up running out of this place because I can't breathe. In either case, thier clothes are just okay and a overpriced. I must admit however, that their items do last for a long time. So, theres that.

Thumbnail of user keelas
5 reviews
2 helpful votes
December 22nd, 2017

Best thing about the store first and foremost is the smell of every Hollister store I've ever been in! The clothes are great quality, however they've always been a little too expensive for me. I've only bought a few things from Hollister.

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About the business

Let's celebrate the spirit of an endless Summer together. Tag your content with #HCoStyleScene & we'll feature our favorites. See the 'Endorsements & Social Media Engagement' policy on our homepage at https://www.hollisterco.com/shop/us. The Ho...

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