HobbyTron

Zero Stars - They are running a scam, bought a remote control helicopter. First flight on take off, cheap plastic gears blew apart as soon as I hit the switch. Product was terrible quality, not same as shown in picture, came from China. Abysmal customer service - won't answer your calls or return messages. Multiple complaints across the board, winded up eating the cost. Save yourself the trouble and heartache buy else where.

PS - Don't buy into their self promoting reviews, they are fake as well.

I purchase a helicopter for my nephew for Christmas. One of the blades was broken and it would not fly. They told me I have to pay shipping to return the item which is as much as I paid for it. I will never purchase anything from them again. Horrible customer service for a broken toy.

Rma#LTK*******1297X Your crappy 24hr return policy should be more stressed. My kids Christmas gift arrived and upon opening it to wrap it up was then found broken from shipping. It's $#*!ty thing to tell your kid the gift is broken because of poor packaging for shipment. Then find out shopping will be $25 and not affordable to get a new replacement. I will never order from you again. I will make sure your company is reflected this way...

My honest experience? Ordering a Hobbytron product "says" email confirmation will be sent. IF NOT, DON'T SAY YOU WILL! Nothing sent, no record of order. Being a dumbass after days of waiting for an email conf, I called Customer Service, they had no record (based on name, cc number, nothing)... so ordered the same product again. Guess what? I ended up with 2 of the same products with no recourse via Hobbytron's "NO RETURN" policies. I'm a web programmer, a conf email is not that hard folks! Worst yet, 0 response from Hobbytron Customer Service. Don't fall for Hobbytron's scam! Hobbytron's business model (i. E. ripping customers off) will only last so long.

I placed order for Christmas and provided an address for the gift and my home address for my credit card. The gift was sent to my office address and the order form reflected my office address for my credit card. Both addresses were not provided and were wrong. I knew I should always use Amazon whenever possible and this is one of those reasons.

My niece bought the flying sonic toy for my son. Within one minute of flying the toy it broke! The machine was out of control and even when I pressed off on the remote the sonic kept spinning out of control and the wing broke into pieces that couldn't be fixed. She reached out to the company and they refuse to do anything about it! Spend your money elsewhere cause this company is terrible!

I ordered a remote control car for my son for Christmas that was too advanced for him. It also didn't contain all the parts needed to operate (you have to buy them separately). Hobbytron would not return my order or even replace it with something appropriate for my son. My son was so disappointed on Christmas Day that he couldn't play with the car he got from Santa. Now we have to find a battery store that contains the batteries and charger for the car. They say they don't return items that have been opened but how do you know that the parts are parts you have to buy separately, until you open the car?

My son spent his birthday money on an airsoft gun at Hobbytron.com-$175.00. The gun was broken when it arrived. They claim to have a 30 day return policy. I emailed them their required return authorization form after about a week. I didn't hear from them so I tried calling and was routed to a message center. They never returned my call. I used their customer service email and got nowhere with that. I filled out another return authorization form and still nothing. This is the worst online shopping experience I have ever had by far. It seems Hobbytron is great at taking your or your children's money, but if there is a problem with your purchased item, they give you the run around or flat out ignore you. Save yourself a load of frustration and shop elsewhere.

Here is my limited experience: ordered a helicopter for my kid. Doesn't work. Return it. Replaced with another one. Doesn't work. Return it. I've now spent in shipping as much as the price. But I soldier on, order three items for Christmas a week out. Am guaranteed they'll be there. It is Christmas now in fact. They are not here.
I have tried to reach them by email and phone for days. Screw me apparently.
This company is terrible. Stay away. "

This place is a rip off, the items are fairly cheap but you get what you paid for. We have had this experience twice now! First with 2 BB guns that did not work and because they were used 1 time to see if they worked they would not refund our money. The second time was with 2 BB RC tanks, they both don't work right and don't shoot BB's as they get stuck all the time. I am calling them tomorrow to voice my complaint with this site. Do not order from them!