website thubmnail of HitBTC
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Netherlands
6 reviews
17 helpful votes
Follow laten d.
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I firmly alert against drawing in with HitBTC, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes. I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM). Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

Date of experience: May 1, 2025
Virginia
1 review
0 helpful votes
Follow Paula A.
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I've had a catastrophic experience with HitBTC, losing a substantial portion of my investments. Their practices are detrimental to users, particularly the inactivity fee, which can devastate accounts. Forgetting about a small balance left me vulnerable to exorbitant charges, significantly reducing my portfolio. This feels like exploitation.
Furthermore, HitBTC frequently restricts access to tokens due to supposed technical issues, leaving me locked out for months. Their support has been unresponsive. To add insult to injury, HitBTC imposes a monthly fee that continues until your balance is depleted. This platform is a total scam.
By stroke of luck, I've successfully navigated the recovery process with the aid of a reputable recovery agency, reclaiming my funds from this scam exchange. If you're struggling to recover your own money, email me directly (my address is on my profile) for advice and support.

Date of experience: January 6, 2025
Pennsylvania
1 review
0 helpful votes
Follow Abigail L.
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For the past couple weeks, hitbtc has done everything in their power to keep my money from me. I've tried so many times to withdraw my earnings and my initial investment, as my investment period has ended, but they've refused to release my funds. They've denied my withdrawal requests 12 times without providing any explanation. This is not just poor service—it's outright theft. Hitbtc is a huge scam, and I urge everyone to avoid them at all costs.

UPDATE:
I'm relieved and thankful to have gotten my money back from this scam exchange with the help of a recovery agency. If you've been a victim, email me (on my profile) for guidance on reclaiming your funds.

Date of experience: January 2, 2025
Norway
7 reviews
6 helpful votes
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If you want a hassle free experience, get help from (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).! Their customer service is outstanding genuine, attentive and dedicated. They helped me recover my stolen asset with ease and I'm so grateful for their support.

Date of experience: December 30, 2024
GB
2 reviews
0 helpful votes
Follow Faye G.
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One major concern I had was the apparent disregard for customers, particularly those who are new to the trading world. This became evident when I attempted to withdraw my profits and instead encountered a series of deceptive tactics and falsehoods. I got saved when I filled a complaint with RE* CO*V CAP IT A^L* C O M, With their professional assistance, I was able to embark on a mission to retrieve my hard-earned money.

Date of experience: November 20, 2024
New York
1 review
1 helpful vote
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File TO RETRlCAP
August 19, 2024

Nothin good can come out of doing any sort of transaction with these bunch of crooks. They are so cruel and would ruin you financially if you commit your funds to them. I was deceived but i reported them and got my funds.

Date of experience: August 19, 2024
Portugal
1 review
0 helpful votes
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They cleaned up my account charging me inactivity fees that didn't exist when i signup in 2017. Never sent be any notice regarding terms changes or each time they charged me this. Check the terms of use from 2017 at web.archive.org

Date of experience: March 2, 2024
Estonia
1 review
0 helpful votes
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The worst!
March 22, 2024

Sneakily took my money as "inactivity fee". Like 10 - 30 USD per month. I took everything that was left out and will forget about this terrible experience. I have accounts on Kraken and Binance, and with neither I had problems like that. Luckily I just checked my acc and found out about this craziness! Could lose it all as they didn't care to notify about this new practice!

Date of experience: March 22, 2024
Germany
1 review
0 helpful votes
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Stolen money!
March 7, 2024

My review from trustpilot: Funds frozen, no support, beware of this platform, otherwise your funds will be gone. Standard messages are sent by support, which violate their own guidelines. KYC pending since 4 years!

Last ticket without support: Ticket#*******

Update 12.02.24: Even here only a standard answer from support. It's been like this for 4 years, funds frozen after deposit without details. All requested information has been submitted. If you browse through some forums, a lot of people are affected. An indictment of the site.

Update: 08.03.24:

I can only recommend anyone affected to contact ic3 (Cyber crime), file a complaint and involve the relevant authorities

Date of experience: March 7, 2024
Belgium
1 review
3 helpful votes
Follow Jurgen G.
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Thieving in plain sight
December 26, 2023

Steer clear from this 'company'.
Like many people I invested a little money in some altcoins, many of which have disapeared by now. All good, part of the game.
For which I did not account though, the fact that HitBTC decided to just come and grab MY altcoins by silently introducing an 'inactivity-fee'. No email, no warning.
Like many people I didn't check this site often, nor did I make any trades because of the 'crypto-winter' only to discover being left with 0,00 dollar on my account after a year of two

Date of experience: December 26, 2023
GB
1 review
0 helpful votes
Follow M S.
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Please stay away from this exhcnage. They make it so complex for you to withdraw your funds, they charge fee for not trading (being inactive from exchange) without letting you know. They have robbed from my account worth hundred of dollars. Please never deposit your funds there.

Date of experience: March 21, 2024
Germany
1 review
1 helpful vote
Follow Dez D.
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Pure scam
February 27, 2024

For 3 years I could not withdraw dogecoins and had written 4 times to them. "Technical issues" was their answer. At the day they allowed again the access to MY dogecoins, there was a "Inactivity fee" - they took 90% (3500 DOGE) of my wallet.

Date of experience: February 27, 2024
Maine
1 review
2 helpful votes
Follow Dolores H.
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Bad experience, had to get Morton tech -org involved to get the 76k refunded after waiting endlessly for HitBTC for a month
HitBTC's demands became too much that it raised suspicion and i was prompted to decline further transactions with them after they asked for tax when they can easily deduct it from the gains ss it ought to be also manager talking rudely is not good at all. When nothing seems forthcoming i had to request for them to close my account but they insisted that i either pay the tax or i lose all, with all efforts to further communicate was unsuccessful till i got everything back. Steer clear.

Date of experience: September 3, 2023
Australia
1 review
0 helpful votes
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I have been trying to login to my HitBTC account without success. I have been told my original code and my backup code has expired. I have complied with their repeated requests to recover my 2FA. I have changed passwords multiple times. We have received various ticket numbers with the name Mara Cueva from HitBTC Support Team. Mara assures me they will help me log into my account and will send an email. Sometimes they send a link which asks for an email and password. I fill this out and nothing happens.The promised email never arrives. So we start the process again. When I first engaged HitBTC I believed they were ethical. I ask that HITBTC respond and give me an explanation as to how I can finally access my account.

Date of experience: 09 March 2024

Date of experience: March 18, 2024
GB
3 reviews
7 helpful votes
Follow Stephen R.
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Easy way to buy or trade coins and tokens. Signing up is pretty straightforward, besides I verified my identity and saved myself all the potential hassle. It is commendable that the service is designed simply and clearly, it is very convenient to track everything through your personal account. The data is stored fairly securely, as far as I can tell.

Generally speaking, this service has enough positives to not only draw attention to it, but also start actively using it on an ongoing basis which I have been doing for many months now.

Date of experience: June 9, 2022
Malaysia
1 review
2 helpful votes
Follow Micheal c.
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Don't trust this exchange ton of user been scam by them
I am one of the victim transfer tokens to exchange but never hit my account
At etherscan show, the transaction is a success.
User went to there telegram and if said any thing sensitive will be banned

+3
Date of experience: June 11, 2021
Chile
1 review
4 helpful votes
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I lost all the money in my account, all of it, due to a hidden HitBTC fee. The charge is US$10 per month if you have more than 6 months of inactivity. This charge can only be discovered in the terms and conditions, since it is not reported on the commission page.

Avoid HitBTC. Perhaps what other surprises it has for its users.

Date of experience: November 10, 2022
Brazil
2 reviews
3 helpful votes
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Without long preambles, I can say that everything is good on the whole. Easy to read and understandable dashboard, financial transactions do not cause problems. However, some things could be better. For example, to make it so that you do not have to wait for a long time for a response from technical support. If you have so many requests, then hire more people.

Date of experience: January 21, 2022
GB
1 review
10 helpful votes
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An exchange with many advantages, for which I sincerely enjoy using it. There are many different coins presented here, which are always up-to-date, while their exchange rates are simply excellent. Good leverage should also not be ignored, as well as the tech support of this service. I really like all this, but what I would improve is the fees for withdrawing coins from the account, which, in my opinion, should be done less

Date of experience: March 9, 2022
Ukraine
1 review
4 helpful votes
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SCAM!
May 4, 2021

Lost 50% of my profit just because these mf's went short with our Dogecoins, and in order not to lose money just put the exchange rate 50% lower and blocked the withdrawals. Never use this stock exchange if you don't want to lose money. It's already blocked for a month and support is ignoring me for 3 weeks already. This is why I had to sell my doges by the price of 27 cents, while in the whole world the price was almost 60.

Date of experience: May 4, 2021

Overview

HitBTC has a rating of 2.1 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HitBTC most frequently mention and inactivity fee. HitBTC ranks 21st among Cryptocurrency sites.

service
63
value
44
shipping
27
returns
32
quality
56