website thubmnail of HitBTC
How would you rate HitBTC?
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GB
1 review
10 helpful votes
Follow Aniela S.
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An exchange with many advantages, for which I sincerely enjoy using it. There are many different coins presented here, which are always up-to-date, while their exchange rates are simply excellent. Good leverage should also not be ignored, as well as the tech support of this service. I really like all this, but what I would improve is the fees for withdrawing coins from the account, which, in my opinion, should be done less

Date of experience: March 9, 2022
Ukraine
1 review
4 helpful votes
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SCAM!
May 4, 2021

Lost 50% of my profit just because these mf's went short with our Dogecoins, and in order not to lose money just put the exchange rate 50% lower and blocked the withdrawals. Never use this stock exchange if you don't want to lose money. It's already blocked for a month and support is ignoring me for 3 weeks already. This is why I had to sell my doges by the price of 27 cents, while in the whole world the price was almost 60.

Date of experience: May 4, 2021
Oregon
1 review
3 helpful votes
Follow Brabim H.
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Its a SCAM
August 10, 2023

I had $3000 worth of coins sitting there for years, now it's all gone. I reached out to support and was told that the coins were taken from me because I was inactive for months. ARE YOU KIDDING ME RIGHT NOW? They took all my money without even notifying me and now they are asking $ 20-a-month fee for inactivity. This is a fraudulent behavior and it has to be reported to the FBI

Date of experience: August 10, 2023
Maine
1 review
0 helpful votes
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TAKE A LEGAL ACTION.
February 21, 2024

Money lost in cryptocurrency has been spreading so wide more than the fastest spreading illness. The money lost in cryptocurrency maybe due to scam or investing in the hands of dubious and fake investing platform or firm, that's why we really need to be very careful in the investing site to work with, so that lost of money in cryptocurrency will be stopped. After making such mistake and fallen in the hands of the above mentioned, which resulted to lost of money, you need to make a report to the legal crypto authority in your abode, report to your bank to stop further transactions, and seek the service of Optimaltriontech to help you recover the lost funds or money. We really need to be enlightened, to avoid getting scammed again. You can reach them on whatsapp on + 1 5 0 3 7 5 8 0 8 0 7.

Date of experience: February 21, 2024
Sweden
2 reviews
1 helpful vote
Follow Bilal O.
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The support team works very well. They did not give me an answer right away, but they promptly helped to solve the difficulties with the withdrawal of funds. Tech support worked professionally and helped me a lot. It's not very pleasant that it came to this, but this was the first such case. The main thing is that I eventually managed to withdraw my coins.

Date of experience: April 15, 2021
Australia
1 review
2 helpful votes
Follow Sam B.
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How wicked can one get. All i wanted was to make an exchange on their platform but ended up with held funds for months and agents who kept lying to me even after i let them know i had a sick child that needed it. I had to consult with fortechester to aid in wresting back my assets. Only way i escaped the sad loop this platform brought upon me. I was just but lucky.

Date of experience: May 16, 2023
Australia
1 review
1 helpful vote
Follow Fagner B.
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I got my account locked and then they asked some documents to reinstate and said they couldn't reinstate the account. They stole all my balance. They are criminals, thugs. DO NOT keep your money there, you WILL get your money lost, this is PURE SCAM

Date of experience: February 5, 2024
Switzerland
1 review
2 helpful votes
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Stay away from them
January 25, 2023

Avoid them! The account manager kept ignoring when i wanted my withdrawal, they refuse to let me withdraw but want me to put in more money. I was advise to opt out fortunately i read about an expert on a forum that can help with refund. I reached out to Markkcoy via (telegram) and i amazed how they made the best out of my situation...

Date of experience: January 25, 2023
Romania
2 reviews
0 helpful votes
Follow Davin S.
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These scammers only request payment, and when it is time to withdraw, they will keep asking fo more money for different silly reasons. I was able to get most of my money back by investing in experts, trade+crypts, c0m, online who assisted me. Glad I had invested my money in Trade_Crypts >. C+O+M, that was the only way for me to regain my losses which had me in panic, won't make the same mistake twice, I will gladly join tradecrypts in my next life, they offer the best profits and referral bonus also getting news of upcoming meme coin which makes it all profitable, free consultation is also available 24/7,not to talk about the less than 12hrs crypto withdrawal of your profit and 24hrs withdrawal for bank withdrawal. They are just the complete investment company for me, no longer interested in another.

Date of experience: April 12, 24
Belgium
1 review
2 helpful votes
Follow Patrick D.
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Bad support
July 25, 2023

Can't login because of two factor
I have lost my smartphone and i don't have access anymore to my account.

About 20 e-mails to support HitBTC and myself.

I have send a copy of my ID, selfie with me and e-mail HitBTC desktop.

I have send them even my back-up code.

They ask me a few transactions but it is years ago i have used HitBTC.

They are not willing to solve it.

I have had the same issue with other exchanges because of lost smartphone.

Only with ID and selfie i can login back into my account.

I will never use HitBTC again.

Bad support.

Date of experience: July 25, 2023
GB
1 review
1 helpful vote
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One more happy client
February 12, 2021

I had an excellent experience with this exchange. For example, tech support helped me get my money back when I sent them to the wrong address. I had to wait, but in the end, everything ended well.

At this moment, you received one more happy client!

Date of experience: February 10, 2021
Czechia
2 reviews
17 helpful votes
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It just got better
October 15, 2022

I haven't used this exchange for a long time, and I am very glad that it hasn't only not become worse, but has improved in some aspects. If we talk about the mobile app, then it has become at least more optimized and convenient. Speaking about the exchange itself, as before, I easily replenished my portfolio with some amount of BTC, since the situation now obliges me to do this, and it was still the same great experience as before. Satisfied with this service, as before.

Date of experience: October 13, 2022
Luxembourg
1 review
3 helpful votes
Follow Lianne C.
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I was afraid that after all the successful trading, I might have problems with the withdrawal of coins to the wallet, because before that everything was going too smoothly. Well, I was glad to be wrong. It took a little longer than I expected, and I even began to worry about this, but just at that moment I updated the balance on the wallet and saw all my coins. Continue in the same way! If this is always the case, then this is a good reason to work with you more often!

Date of experience: April 1, 2022
Czechia
1 review
3 helpful votes
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They did it
February 4, 2022

Only this exchange has managed to keep my attention over the years. This was facilitated by the attractive conditions for transactions, and the excellent work of the platform itself, thanks to which transactions didn't take much time. Nice friendly service that immediately endeared me. Since then, I only buy and exchange coins here

Date of experience: February 4, 2022
Czechia
1 review
4 helpful votes
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Good even for a beginner
December 1, 2021

Even I, not being an expert in trading, confidently use this platform. All key processes are implemented surprisingly clear and simple and do not require a lot of knowledge to use. What's even more interesting is the speed of the entire platform. Transactions and withdrawal of coins from the account doesn't take much time, although this is precisely what is criticized in many exchanges.

Date of experience: December 1, 2021
Germany
2 reviews
11 helpful votes
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Choosing an exchange for myself turned out to be more difficult than I thought because literally every platform has a lot of negative comments. Nevertheless, I settled on HitBTC and so far I'm happy with everything. The service turned out to be decent, without unnecessary problems and complications. In addition, I want to praise the support, which, albeit not always quickly, but always effectively solves the assigned tasks. You can count on her if something goes wrong.

Date of experience: March 4, 2022
Netherlands
2 reviews
0 helpful votes
Follow Hareem B.
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Legit exchange
February 19, 2021

I carefully studied the history of this exchange before trusting my savings to it. As it turned out, many reviews are either as old as the world, or personify the Indiscretion of a client who doesn't carefully read the contract and then blames everyone around. Therefore, I confidently decided for myself that it was worth trying this platform and was not mistaken.

Three months of trading and no problems. Fast, clear, inexpensive. I have traded different coins: BTC, ETH, XMR. Stable good. I am not saying that negative reviews should not be trusted. Problems can happen, but you still need to approach them wisely.

Date of experience: February 17, 2021
New York
2 reviews
0 helpful votes
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Reliable exchange
January 26, 2021

Hitbtc met my expectations. Apart from all its great features that work great, I would like to highlight the support team's work. No matter what happened, I always received quick answers to my inquiries and was confident that they would help me promptly. Still fees could be better.
Thank you for covering the rear.

Date of experience: January 25, 2021
Finland
2 reviews
3 helpful votes
Follow Sally W.
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Many exchanges have 24/7 support and low fees, but hitbtc offers reliability that not everyone can provide. I removed all my coins from the exchange as easily as I received them.

I am confident in these guys' reliability since I was convinced of this from my own experience.
Best wishes.

Date of experience: March 19, 2021
Czechia
1 review
0 helpful votes
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Not bad
December 15, 2021

I decided to find a new exchange for myself because the previous service began to disappoint me. Against this background, HITBTC looks very good, although it isn't without its drawbacks. Trading is sometimes slow, but everything is much simpler than with other services. The exchange is easy to use, and I like it.

Date of experience: December 14, 2021

Overview

HitBTC has a rating of 2.1 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HitBTC most frequently mention and inactivity fee. HitBTC ranks 21st among Cryptocurrency sites.

service
63
value
44
shipping
27
returns
32
quality
56