About the Business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers. Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great customer care, easy to use website. All in all this is a great place to buy from and feel that you as a customer count. I Thank You for that.
I ordered the Sovereign Regency Tailcoat (Burgundy) as per the sizing chart which indicated that if one's stomach size was larger than one's chest, order the stomach size. I did, unfortunately, although the "stomach" sizing did fit, the length of the sleeves were about two inches longer on the shoulders. I wasn't displeased with the product, only I REALLY liked the burgundy tailcoat that was available only in XL. However, Customer Service was GREAT in returning the product for exchange of the Brown Tailcoat (Large). Awaiting its arrival at this time, but they were so courteous and polite; understanding the dilemma and were so cordial in their service. The coat, however, is EXCELLENT in quality! Looking forward to getting the exchange.
Matt was a great help...I thought my order was lost and he immediately offered to send a replacement...but it turned out I had just overlooked the box and I called matt right away...
I was very satisfied with the quality of my purchase. Delivery was outstanding as well.
Fastest delivery of all my shopping.
Promt delivery. Receivedy hat in 5 days.
Very happy with my purchase
I bought these two jackets as Christmas gifts for two of my grandsons who have their own Bluegrass band and they will be wearing them in February when they play at the Joe Val Blugrass Festival in Connecticut on Feb 14th. They have not seen them yet but I know they will love them!
I use Gentleman's Emporium, for a variety of clothing and merchandise, great quality, i live in Wyoming and am rough on EVERYTHING, but these products hold up... When i received a defective watch, i was disappointed but the customer service girl was exceptional and had a new one on the before are conversation was even finished...
Thank You
Æric, your friend in the high plains Wyoming...
Order was shipped the day we placed order. Ordered on Friday and it was delivered Monday by noon. Unbelieveable. Hat arrived in great shape..
The Gentleman's Emporium is the must go to shop on the planet for all your Victorian clothing needs. Every order I have placed with GE has been handled professionally and quickly delivered to my address in Australia. The quality of the merchandise is outstanding. Not a cheaply made costume but an article of apparel which is manufactured with care and attention. An old fashion clothing store with old fashion customer service. Fantastic.
Love these pants! Will get more when these wear out!I've been told that they make me look slimmer ;)
This was my first time finding this vendor from a web search for a pocket watch for Christmas. The site was wonderful with excellent sized pictures and descriptions. I bought on-line and got immediate and professional emails and tracking information. The product came packaged very well and the case it was in made it look even more special. I was extremely pleased and would not hesitate to purchase from this vendor again.
Everyone was incredibly helpful and couteous.
Everything came in time, in perfect order as described. I contacted Gentlaman Emporium with some questions; they were promt and accurate.
I was met with an amazing interest and an impressive patience and willingness to find exactly the exact items that I was looking for.
All my very different product wishes were in an extremely friendly and professional manner provided and sent across the Atlantic safely and economically. And all items were of very high quality and very authentic.
Very impressive when you consider that I am Danish and my English is not always quite easy to decipher (c:
This is 380-degree customer relationship management at its best - thanks to Eve!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members