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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The Customer Service team was quick to respond to my email inquiry. They were able to accommodate my request to send the blouse I had ordered in the next size up. This change took no time at all and my order arrived without any delay!
Thanks for your quick response, even more than estimated/promised.
Bought some pants that were too small, called and got instructions to send them back, very fast and friendly service!
Great product, easy to order and delivered in a timely manner!
Very friendly and helpful staff. I had to call to inquire about an out-of-stock item and they were informative and accommodating. The quality of the merchandise is excellent and authentic looking.
Item looks and feels grand! It replaced a burgundy shirt of the exact style. I'm looking to purchasing more items shirts, britches and boots.
I searched several sites for the vests my husband likes most. Several sites had either lots of variety but not the right vests or had the right vests but not much variety. Historical Emporium had both, nice quality vests along with a large variety. My husband was very pleased.
I've ordered several items from you. Each was shipped quickly and was exactly what I expected!
Most items have shipped quickly. I have severally different skirts. They fit well and wash nicely.
Staff great however even after staff subsequently sent me a second hat felt ….hat was still to large ….this is unfortunate. I guess this top hat will remain strictly a showpiece in my wardrobe. UNLESS you think a third hat felt might do the trick? How many hat felts is reasonable ……or absurd?
There is no other service a shipping I've been through that was so fast!my first belt was to small they done sent me another before I got the return in the mail to send back! These guys are honest a great! Thank You Emporiam. You guys r the best. Keep those belts in stock!
Thank You J S
I received my orders more quickly than expected which was a wonderful surprise.
The process of making a tax exempt purchase was so simple.
Leonard was the Staff Member that helped me. I found him to be knowledgeable, professional, and pleasant to talk to. My order arrived in record time! This transaction was totally pleasant and I must say that you have gained not only a new customer, but one who will recommend Historical Emporium to anyone I know looking for merchandise I know you have. Thanks, Leonard!
Julia help both in product and delivery!
Fast and effective!
Will be ordering again soon!
Hope she can get us additional louses.
Sit
Leannha
Representative was very helpful and knowledgeable. Greatly appreciated
Not my first order, won't be my last. They ship fast and are friendly when you have questions that need answers.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members