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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered two men's shirts and two lady's blouses. The style of all the items purchased works well for our Cemetery Walk characters. The orders arrived very quickly and everything was as I expected. If I have any complaint at all, it is that the items are priced a little higher than I wanted to pay. However, that being said, all items work for their intended purpose and fit as expected. So, paying a little more may be worth it.
I purchased a vest from your website for my wedding after looking at many other sites as well as many brick and mortar stores. Delivery was very fast. I loved the vest. My bride loved it. And countless others remarked on how extraordinary they thought it was. Thank you for a helping to make our fantastic day just that much more fantastic!
The holster was top quality and the price very good! The holster was shipped quickly and it arrived in two days. Thank you! I look forward to ordering again and will recommend Western Emporium to all my friends.
I called and spoke to one of the staff who provided excellent service and great advice as to the product I was seeking. My order was delivered in four days and I was provided with tracking information during the entire process. Customer service at its best!
Extremely well done for delivery time - sooner than ever expected.
2-3 days shipping from CA to east TN was amazing & unexpected. The merchandise I purchased was very high quality. So happy to have found this website. I have passed this along to friends. Totally impressed
AMAZING service. My order was expected to take between 14-21 days to arrive in NewZealand but I received my order in 7 days. My jacket is truly amazing and I LOVE it.
Arrived on time.
I had a return because a vest didn't fit me well and it could not have been a more pleasant experience. The replacement came quickly and I absolutely love it. I will be back! I have already purchased 2 vest sets and I imagine it won't be long until I get my third. GREAT customer service, even when I had accidentally removed my return slip from the package.
LOVE YOU GUYS
Very nice items, great for our Steampunk outfits. Shipping was very fast.
The gloves themselves are a very good price and good value, however, the additional very high cost of postage coupled with the exchange rate make it unlikely that I will buy again from you.
In this instance I had to replace a pair of gloves I had previously purchased from you that had been damaged. I needed them for a costume but paying $85 for a pair of gloves makes them quite unaffordable.
If you can come up with a more reasonable shipping cost (USD$45 - 3 times the cost of the gloves for a very small, light package is not reasonable) I would look at buying from you again.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members