On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Customer order dept. was great. Received the holster 3 days before I expected. Holster is better quality than I expected.
Navigating your website and using it to order did not work for me. I had to call in to order.
I love shopping your store, would love to see some 18th century clothing though
The senior ministry at the church I attend is having an old fashion Fall Festival, and we were asked to dress in clothing appropriate to that era. I purchased a long skirt, an apron, a bonnet, and a hairpiece. I am very pleased with all of them. The price was reasonable, the items were well made, and the delivery time was excellent. I would purchase items from this site again.
Always want the lower prices but I'm okay with everything
Wore the mustache and goggles in the Distinguished Gentleman' Ride.
They were a smash hit.
Great quality, affordable price. A great place to shop
Product as described and delivered in a timely manner. Thanks.
Enjoyed my purchase. Great quality products and service. I will be a continued customer.
Always happy shopping here.
I have ordered before and everything always come very quick, and I have never had any problems with your service
I am a fan of the your firm but I had to return the vest because I jaust did not like it "in the flesh" so to speak a matter of taste I suppose.
The red canvas vest is well-constructed, it seems to be made of quality materials, and the size I ordered fits just as the online guide suggested. In sum, this seems to have been a good buy.
Incredible experience! All the products were superior quality. One item was too small and needed to be returned/exchanged. That process was simple and timely. I'll be ordering from Gentlemans Emporium again without hesitation! Job well done.
Excellent service! Fast shipping, very good response on receiving send backs, pair price for the quality. Could not be happier. Customer for life...
These guys are the best when it comes to quality, price and fashion sense. There is none better. I am a loyal customer for life!
All the items arrived in a timely manner and were in excellent condition. We purchased a full outfit and the only thing that was not a good fit was the hat so we ordered the next size and it came faster than anticipated.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.