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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Superb service and product!
The ease of ordering and the spot on shipping of the item is what I look for in a online site. It is very difficult to order trousers in 30/36. Because it was a special order I was told when I could expect the item and it arrived in that time frame. Thank you.
I was completely satisfied with the quality of the items selected and the delivery service.
As it turned out, I was traveling and had the items delivered to a different address so I would have them when I arrived at my destination for Christmas.
Thank you.
This was the first time that I ordered from your site. I was quite pleased with the quality of the merchandise that I purchased. I will definately use this site again for specialty clothing items that our Theatre Company needs in the future.
Excellent customer service. Products were as displayed on the website – beautiful – and delivery was fast, though I expected this since I paid extra to have the items as early as possible.
My order arrived quick and on time for my event. I was very pleased with the quality and price of my order.
The order desk was very courteous and helpful, Answering questions and was able to tell me Exactly when I would be getting my shipments. I received my first orders and everything was as they said. I have since placed a second order. I highly recommend them and their products. I would recommend their products and services to anyone.
I was very pleased with the knowledgeable sales person. She was helpful while not pushy. My order arrived one day ahead of schedule. At Christmas time this was a real surprise. West coast to eastern middle America and on my friends doorstep in less than 36 hours!
I couldn't afford real leather shoes, and chose these even though I was apprehensive they would not look good. I was delighted to discover they were very cute, looked good, and were pretty comfortable. My only concern, the bottom needed scuffing because they looked slick. A few passes on my concrete driveway worked well. Will order again!
Service was polite and as helpful as possible!
Excellent service. They installed the battery and set the time correctly and for my time zone on the pocket watch I bought and included a spare battery. Quick delivery too.
Talked live to a gentleman before placing the order. He was really helpful.
Easy, quick and efficient. Product was what I expected at a fair price and quality.
Great products, good service, timely, Thanks
The classic design of the smoking jacket was very much to my husband's liking. Upon learning that it was made in Guatemala, he and I both knew from prior experience with Guatemalan products that the workmanship would be of superior quality, and neither of us was disappointed. We look forward to dealing with Gentleman's Emporium in the future, and will gladly recommend your products to friends and family.
Sincerely,
B.gandy
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.