Hike OutdoorReviews 33

A waste of money. These are water shoes. Like the ones for white water rafting.
Poor quality or should I say the same quality as the cheap ones I buy every time I go rafting. Please don't buy to find out for yourself. There is no customer service and no return.

HORRIBLE CUSTOMER SERVICE. I HAVE TRIED TO GET A REFUND FOR SHOES THAT WERE TOO BIG, AFTER BUYING OTHER PAIRS FROM THEM. My request was ignored for months and now they refuse to refund me.

Ordered one pair of shoes Aug 2 and as of today sept 12 I still haven't received them. Called after 2 weeks and was told to email them. So I emailed. 21 emails now back and forth. First it was waiting for pick up then it was still in customs then they weren't sure why it wasn't being picked up then if it hadn't been picked up by Sept 7 I could choose a new order or my money back. Well they won't give me my money back & offered me 5% off a new order and STILL no shoes. Now its waiting on pick up oh nope its in customs oh nope its waiting on pick up. They are literally using the same emails over and over. They are refusing to refund me. Terrible company and worse customer service.

I called to return a pair of shoes that I did not want. I had inadvertently ordered a duplicate pair. After a lengthy conversation, the agent told me my account was credited, but they did not want me to return the shoes. I subsequently received an email instructing me not to return the shoes. Unsurprisingly, there is no credit on my account. The shoes, still unopened, will be donated to charity.

I would strongly suggest staying away from this company. First, their return policy requires the purchaser to pay for return shipping. This is regardless of whether they make a mistake re: shipping, or if their shoes sizes do not match actual shoe sizes (I've been a 12 forever, but their 12 was the equivalent of an 11 and was not even a close fit). Second, you know there is something "wrong" when you seek to return them, and they start a negotiation with the customer. I was offered a 30% refund, then they upped it to 50%, and finally they said keep the shoes and we'll charge you $18.50 for "shipping". I kept asking about where do I send the shoes back to, and I could not get a reply. Once I finally threw up my hands and started the process to get a return authorization, turns out it is in North Hills, CA. The shipping was about $12 through the USPS (from TX), so even their "shipping fee" is overstated. I would also stay away from Emily in Customer "Service"... she ignored every question I asked (14 emails back and forth until I gave up), then had the nerve to say they had made very fair offers throughout the process and answered every question! It was almost like a bad SNL skit. I won't ever do business with these folks again, and I'd recommend you avoid them as well.

Impossible to reach anyone in customer service for a return. Sent 3 emails and several calls on hold for over 20 minutes each- Beware.

Hike Footwear ships from China. The exact same shoes can be purchased on other websites for way cheaper.

I to return and followed all their instructions. They denied saying I sent to wrong address. This was the address they provided. I sent to Post Falls, Idaho and they now claim I should have sent to North Hills, CA. No mention of CA in instructions. Total rip off. Never buy from this company. Not only are their products crap, their return policy is worse.
G.P.

DO NOT BUY FROM THESE GUYS! I would give them a zero if possible! I ordered these and not only did they fit poorly, but they are really ugly! I know, some people may not care about the look, but the fit, the material, the design, none were good. On top of that, they advertise that they cover a first return, but tried to convince me by multiple emails to keep the product and get a 50% refund, and then they said I was responsible to cover shipping. So I found a local warehouse of theirs, dropped them off - they weren't set up to give me a receipt so I took a photo of the employee showing him holding the package - and submitted it. It's been over 2 weeks now and haven't heard back. So I reached out and all I've heard is "can you send the file as a pdf" (sent it), then "I can't open it, can you send a screenshot?" (had already sent, but sent again), then "can you send the tracking number?".

Shipping on these shoes from Hike web site takes too long for delivery. Ordered on Dec. 2 and still waiting delivery. For this reason I will never order again. PS you have to pay for return shipping and if you can order on tic toc shop and pay less then half price...

I ordered the Caspar Pro in size 11/11.5. I received a shoe that when I tried it on was clearly a size 10. The only size label was on the packaging which said 44, presumably the EU size. If you do a search on EU 44 most sources agree that is 10/10.5, but some claim 11/11.5. Regardless, my feet don't lie when my toes are shoved against the front and I can barely put the shoes on. They are NOT an 11! When I contacted them for an exchange, they said that 44 is 11.5 and that they would not provide a free exchange.

Ordered 2 pair of shoes on 8/30/2024. They were to small width wise. Exchanged for next size up and again same iss as 1st 2 pair. Requested to return for full refund bit this is the message I was sent:
Hi Jana,

We're really sorry to hear that the replacement pair didn't fit as expected. Unfortunately, once a replacement order has been processed, our system is unable to accept refunds or returns for the original purchase. ​Thank you for your understanding!

Warm regards,

Emily - Customer Support Representative

Date of experience: October 04,2024

Overpriced water shoes made in China. Only good for swimming or walking on flat surfaces. You will feel every pebble/rock/ uneven terrain you step on. I tried to wear them at work(8.5 hour shift) in a restaurant setting, then came home to horrible foot and calf pain.
You can purchase the same quality made shoes from any Chinese website at a fraction of the.cost.

Save your Money People. ITS A SCAM. HIKE FOOTWEAR STOLE 102.00 From my Pockets that I worked for. Customer Service IS A JOKE. HORRIBLE. PLEASE DO NOT SPEND YOUR MONEY ON HIKE FOOTWEAR

Within 12 hours of ordering I tried to cancel the order after reading negative reviews, but no answer after holding X 30 minutes, then X 20 minutes the second time. I got a response from an email and was told to wait until I received them to contact them again. I received cheap rubber water shoes that I paid $60, down from the $200 original price! What a joke! I am not going to send them back to China and spend more money.

Sketchy company. Awful product. Very damaging to feet. Supposed support is not healing or healthy for feet or injury. Refunds are practically nonexistent

Hike's "30-day money back guarantee" is fictitious and shoes are NOT good for plantar fasciitis!
If I could give this zero stars I would. Returns are essentially impossible and they won't refund all of your money. Like others, I had to settle for a 50% 'discount' on the shoes I bought and having to keep them.
At the end of my review, I have copied the crock of bull that they send at the end of their offer to "settle" for 50% refund.
I bought the shoes to consider a different approach to my plantar fasciitis. They claim on the site that they are good for that. That is definitively untrue. I put them on with high hopes and found that I could walk about 100 feet in them before I was in substantial pain. There is NO SUPPORT in the shoes.
Their return policy in fact is beyond absurd.
Here is word for word from their second email to me about returning the shoes:
"If you still want to push with the return request,. Please note that you are responsible for the postage costs according to our return policy. Our manufacturing occurs in multiple locations worldwide, mostly in Europe & Asia. It most likely depends on the shoe and the materials used. Possible high return shipping costs and custom fees may apply.
For this order, here's the return warehouse:
Country: China
Province: Zhe Jiang Sheng
City: Ningbo Shi
Address: Dayone Warehouse, Lane 1177, Jianlan Road, Meixu Street, Yinzhou Qu.
Postal code: *******
Tel.: *******1683
Name: WangMaoQin.
The products must be returned undamaged and in their original condition, with their tags attached. The original packaging may have been opened, but only if necessary (e.g., to evaluate whether you like the product or whether it works).
Once shipped out, please send us the following to help you with a refund:.
Courier:
Tracking code:
Tracking link that will show the address, destination, or shipping label."

Ordered May 29, June 3, in transit. Email sent asking about delivery date. Re eived a rather dismissive response. " Our delivery depends on our local courier in this case we don't have any exact date when will it be delivered. Don't worry, we guarantee that your package will be delivered to you.

Warm regards,

Charlotte Smith,
Customer Support

Arrived today, June 25. Not impressed in any fashion. Quality poor, shows every bump and bunion on my feet. After reading previous reviews, I will NOT try to return them!

Good luck.