Hifi-Tower.co.uk has a consumer rating of 2 stars from 20 reviews indicating that most consumers are generally dissatisfied with their purchases. Hifi-Tower.co.uk also ranks 32nd among Music Equipment sites. The most common issues with Hifi-Tower.co.uk are around customer service, which is not as good as expected by some customers.
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I HAVE TO SAY THAT HI FI TOWER CUSTOMER SERVICE IS WELL ABOVE 5 STAR. WE PURCHASED 2 OVENS FROM THEM THAT CAME ON TIME WELL WRAPPED. WE ARE VERY HAPPY WITH THE SERVICE AND THIS COMPANY AND WOULD HIGHLY RECOMMEND THIS COMPANY AMD CERTAINLY SHOP WITH THEM AGAIN. SO EFFICIENT AND POLITE. THIS COMPANY MAKES SHOPPING A DREAM COME TRUE MR & MRS EVANSSee positive reviews
i ordered a air cooler through Ebay from HI Fi Tower for £67.99 on the 1st July 2018.Delivery was 7 to 10 days. It took 12 days to arrive .,When it arrived on Friday 13th , the plastic water tank was cracked and it had a large scratch down the side I phoned 12 times the same day without success .Therefore, I sent a email to them , the website said, i would get a reply within 24 hrs , there has been no reply ,even now a week later .I phoned again on Monday 16th july ,i spoke to VanJat he said ,i would be emailed a return label within 24 hrs ,5 days later i am still waiting .Vanjat said 'only when they receive the air cooler back i can get a refund' .I phoned again on the following Friday 20th July ,I was on hold for 7 mins ,then i gave up .I am now going to write to them to start preparing to take them to the small claims court ,adding on compensation for time and stress caused .,Ebay had a score of 98.9 ,i think they should refuse to have them on there site ,the number should be greatly reduced .if i could give minus star rating i wouldSee critical reviews
Tip for consumers: Avoid!!
Tip for consumers: Do not order anything from here. Simply because the website says the item is in stock, this doesn't mean anything.
Bargain disco equipment, DJ supplies & hifi shop. We offer everyday low prices on audio, electronics & more. Free standard delivery on all UK orders.
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