Hifi-Tower.co.uk

Purchase returned with fault under warranty in March '23 with understanding that exchange or refund would be completed within 7-10 days as per their message. No refund received at point of writing this review in late August '23 and my messages are receiving no response whatsoever. Previously my messages were receiving 'copy & paste' responses that said little and lacked any sincerity. At this stage it seems that either theft, deception or possibly fraud are reasonable descriptions of how this business operates. Avoid at all costs!

On 8 July I ordered a set of speakers from their website. It should be noted that I was charged immediately on order. The order stated I could expect delivery in 4-6 working days. There's a link provided to you, for where you can see your order status.

A week later, I noticed the order never shipped. I contacted customer service and, as usual, it takes over 24-hours for a response. Their phone numbers don't ever appear to work, which raised my suspicions. I am adding screenshots of the email exchanges below, but essentially I was told twice that the item would ship in the next 3 working days or that shipping was imminent. It never happened.

Finally, after demanding a refund, I'm told on 28 July that "due to backlog at the warehouse and logistic issues, we have had to cancel your order."

This is a disgraceful German company who likely never had the speakers and was happy to waste my time while holding on to my funds, in the process.

Terrible service.
I bought 2 floor standing speakers on auna website. Almost 3 weeks and 15 phone calls to HiFi - Tower (auna UK) still cant sort things out with them.
After around 10 days and 5 phone calls (as they lost my order, somehow) I received one speaker, damaged in transit. Second arrived the next day.
I called them around 10 times now, to arrange replacement, nobody sims to be interested at all.
So, £181 paid 3 weeks ago and I have 1 working speaker.

Very unprofessional approach to customers by Hifi-Tower.

Stay away from HiFi-Tower and buy in some different place if you wont hassle free experience.

What a horrible experience and waste of time, they will take your money knowing they can't ship, ignored several calls, voicemails, and contact requests on their website and if you get a chance to communicate with someone you might as well not because they won't follow through whether it be their claim to email or refund you. Finally after 2 months of this I filed a dispute with PayPal over them keeping my money and not shipping the item and instead of them refunding the money like they said they would a month ago, from the wording of PayPal's response and Hifi-Tower.co.uk actions they were either trying to avoid refunding me altogether or just waiting until even later to do it! I finally received a refund not because of them but because of PayPal. If you want to waste time over 2 months or so to not get the item you want and possibly not even get your money back this would be the perfect place to reccomend!

I was looking for a new cd radio player and found one on high tower, signed up for an account and subscribed to newsletter to obtain a £5 off welcome voucher, went on to their site, added auna radio CD player to basket, proceeded to checkout where I was repeatedly asked to log in to my account, after five failed attempts I completed the whole process again under a second email address and guess what - the same thing happened again, repeatedly sent around the houses asking me to log into my account but constantly rejecting password and not allowing facility to reset my password in order to go to checkout and redeem my £5 welcome voucher. Not impressed at all, it's almost as if they know that most people will say forget the voucher and buy the item from their site without the voucher - not me! Forget it, I'm off to Amazon!

Doesn't work on my TV, the product doesn't work on any adapters, the instruction manual is weak and unclear. A complete waste of time and money. Hifi Tower return registration page is 'unsecured' so cant return item, customer services is closed for national holiday so can't call them. Will not buy from them again, and will be reporting them to trading standards for selling products with false advertising, product isnt compatable and customer service and website is not customer friendly.

Ordered a complete PA set up via their ebay store for £169 so my charity can put on fundraising events, the amplifier was so badly dented that it had to be dismantled and straightened out, good job it still worked as needed it next day (took ages to arrive), had to replace one of the subwoofers in speakers then after first use the other one went, they offered me 10% refund on purchase price (£16.99) after paying over £40 to repair what was broken, since then other things have gone wrong, can not contact through ebay, sent two emails through their website and no reply, even said if they made a donation to my charity it would help, nothing, my charity is now down over £170, this is disgusting.

In early December 2014 I made an order online, after I had called the them I was told It would take10 working days for my DJ Music set to be delivered. Went out my way to set up an account on their site only to read few days later that my order has been cancelled. There was no reason given for the cancellation on my account and I received no email etc. The x mas present I had in mind never materialized. Many attempts to reach them failed until the second week in January 2015 after waiting 30 min on phone!. Got my money back a few days after but I still feel cheated!

Horrendous. I ordered speakers 2 weeks in advance of a party and the day before party they still have not arrived. I rang hi-fi tower and waited on the line for 15-20 mins. Lady then said they would ring back. I missed the call but left a message to say they will resend the items and give me back 5 euro for inconvenience. Woo Hoo! No explanation and still have not received any confirmation of resend. Appalling. I will never buy from here again and I will urge any one to do same. Very unhappy customer.

DON'T BUY FROM THIS COMPANY. I have made one order on the 15th of July to be shipped to England and 11 days after the item was returned by the delivery company after checked because there was no paperwork. Now I need to wait for the item to be returned to the warehouse and them 7 days more to have the refund in my account.

I ordered a air cooler through Ebay from HI Fi Tower for £67.99 on the 1st July 2018. Delivery was 7 to 10 days. It took 12 days to arrive., When it arrived on Friday 13th, the plastic water tank was cracked and it had a large scratch down the side I phoned 12 times the same day without success. Therefore, I sent a email to them, the website said, i would get a reply within 24 hrs, there has been no reply, even now a week later. I phoned again on Monday 16th july, i spoke to VanJat he said, i would be emailed a return label within 24 hrs, 5 days later i am still waiting. Vanjat said 'only when they receive the air cooler back i can get a refund'. I phoned again on the following Friday 20th July, I was on hold for 7 mins, then i gave up. I am now going to write to them to start preparing to take them to the small claims court, adding on compensation for time and stress caused., Ebay had a score of 98.9, i think they should refuse to have them on there site, the number should be greatly reduced. If i could give minus star rating i would

Absolute joke of a company, please do not buy from! Let me down on my daughters Christmas present.
On 27th November i ordered a keyboard as a gift for my daughter, the item was in stock on the website and I received an email confirmation. On the 1st December as i hadn't had any advice on expected delivery i emailed customer services and received the response that the item was now out of stock but more was expected on the 7th. I agreed to wait, on the 7th as promised i received a dispatch confirmation, with ups tracking number and expected delivery date of the 11th. When it didnt arrive i again contacted hifi tower and was told there was a delay in dispatching the item! I received no updates or correspondence about possible delays, only in reply to my emails. When i asked for confirmation that the item would arrive by the 16th i was told there was no guarantee so i asked for a refund. I AM STILL WAITING FOR THIS!