I HAVE TO SAY THAT HI FI TOWER CUSTOMER SERVICE IS WELL ABOVE 5 STAR. WE PURCHASED 2 OVENS FROM THEM THAT CAME ON TIME WELL WRAPPED. WE ARE VERY HAPPY WITH THE SERVICE AND THIS COMPANY AND WOULD HIGHLY RECOMMEND THIS COMPANY AMD CERTAINLY SHOP WITH THEM AGAIN. SO EFFICIENT AND POLITE. THIS COMPANY MAKES SHOPPING A DREAM COME TRUE