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E M.

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  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since July 2018

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1 Review by E

On 8 July I ordered a set of speakers from their website. It should be noted that I was charged immediately on order. The order stated I could expect delivery in 4-6 working days. There's a link provided to you, for where you can see your order status.

A week later, I noticed the order never shipped. I contacted customer service and, as usual, it takes over 24-hours for a response. Their phone numbers don't ever appear to work, which raised my suspicions. I am adding screenshots of the email exchanges below, but essentially I was told twice that the item would ship in the next 3 working days or that shipping was imminent. It never happened.

Finally, after demanding a refund, I'm told on 28 July that "due to backlog at the warehouse and logistic issues, we have had to cancel your order."

This is a disgraceful German company who likely never had the speakers and was happy to waste my time while holding on to my funds, in the process.

Tip for consumers: Do not order anything from here. Simply because the website says the item is in stock, this doesn't mean anything.

E Has Earned 2 Votes

E M.'s review of Hifi-Tower.co.uk earned 2 Very Helpful votes

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