HelloTech

My new canon was working fine and just needed to fax forward incoming faxes so I could work remotely. Now, my new canon doesn't receive any faxes-this is tech 1 who came 2 1/2 hours late, then, tech 2 (3 hours late) did something to the telephone line and pulled it free of the Verizon box in the basement so now I don't have a fax line at all. Tech 3 came 5 hrs late and immediately started pulling on the new fax line that I ran from another office so hello tech could fix the fax that tech 1 broke. A simple thing and now I have to hire the geek squad to fix the fax and verizon to fix the telephone line. Great. AND I had to come home 1 1/2 week early to get this fixed because all my employees fax their timeslips to get paid. It still is a mess 4 weeks later..

I signed up for 1 year. I used the service 2-3 times. After a year, I saw that I was charged the following month. I tried to cancel and was told I can't. They auto renew for A YEAR! Very shady. If I wanted another year, I would purchase it. I should not be forced because they hid it in fine print.

Saw the Hellotech ad online when I was looking for someone to install my 75" TV above the fireplace in a new house we just moved into in Puyallup, WA. They had a very good price. But, I wanted to know if they could come out on the dates I listed BEFORE paying. It seems they want you to "BOOK" and pay first. I'm not about to do that.

I'm deaf, so I couldn't just call, so I clicked the "chat" line and got what I think was a auto reply saying they weren't available and to call them or give them my email address and they'd get back to me shortly. Twice I went through this process and no response to my email. That was two days ago. "Will get back to me shortly" Yeah, right!

That said, I don't trust a company that don't respond when they say they will. In this case didn't respond at all. I decided to pay more and go with Best Buy Geek Squad who actually have a good reputation even though they cost more. I'm going down there right now to actually talk to someone.

I needed my computer tuned up and my internal camera wasn't working. My tech was able to log in remotely and get everything fixed up in about 30 minutes. I work a crazy schedule, so having this option so late at night is a lifesaver!

Had a confirmed time and date for the TV to be mounted for 11/30 from 1-3. The morning of the scheduled installation I received a text stating "Hello Tech" had a mount installation scheduled for me on Dec. 1st at 2:00. I canceled this via SMS with the notes TV is already scheduled for service mounting on 11/30. I received a message Hello Tech would be charging me $25 for the cancellation fee.

They canceled my previously scheduled appointment on 11/30 without me knowing and rescheduled me during a time I had not agreed upon.

Had to call four different techs through Hello Tech.

This is a terrible platform and very inconsistent with no reliability.

Appointment no show, I Had an appointment for 9:00 tech didn't show tech or call. Called the company not satisfied at all and tried to reschedule. The guy who took my call (the agent) had an attitude for some reason

I had an appointment for a tech to show up and nobody did. I called the company and they had no idea. They will call back, they never did. I called them back and they said the tech will not get there even though no call text or email. Company is awful

Had them come out 2 times because all my sensors were falling off the windows from the blinds hitting them. First guy sticky taped them on. 2nd guy, Ireti screwed them all in to fix it and glued one in a bedroom to be safe not to break the window from drilling. Then after he left i find out he cracked the glass in the last bedroom window and did not tell me. I was told by Hello Tech to pay him for the screws when he showed me the receipt which he conveniently said he lost when i asked for it. He said they were $17 and some change so i trusted him and gave him the cash. After he left I found out he never bought the screws and he lied about losing the receipt. This is such bad customer service. He knew to show the receipt and took advantage of me. Now I am waiting for the "Incident report" to get to management to see if they fix my cracked window and who knows if i get my $18 back. All this drama is not worth the $79 install fee.

The tech, Shawn, called me the night before he came to obtain a better idea of what my problem was. The next day he sent several texts to me advising me when he would be arriving. When he was working towards resolving the problem, he would explain what he was doing and why. Afterwards, he watched as I worked with my laptop and printed out an item from my laptop.
If I have any further problems I will be requesting Shawn to be the technician to be sent.

Had an appointment for Friday at 7. No way to contact the tech. Called the 1800 # sat on hold for over two hours. Had to use the chat (text) and allowed to get rebook me for Sunday at 9 and they charged my card again. It's now Sunday 10:36 and again no call no show. No email or anything. Call no answer so again I'm left to deal with the text. And ask me to pick another date and time for service. Are you crazy you think ima let you charged my card again. Now mind you they said they don't charged until service is complete. Lies on top of lies. 0/100 do not recommend