NOMAD

I've been waiting weeks have still not received my purchase. Despite several emails and messages on facebook, all I've received is automated replies. I'm no out of pocket with NO product and NO one at Nomad seems to care. AVOID this company at all costs.

Ordered charging stand for apple watch in first week in April. Contacted them several times about delivery. Was told each time that item was in transit to me. In May Best buy started selling the product online and in stores. I asked them to cancel my order and I would get from Best Buy and they refused. Contacted Hellonomad again and was sent a tracking number that does not produce any tracking result from the shipping company that is alleged to deliver to me. I contacted them about this and was told thst product would be delivered on June 25. Still no product on June 30. Bank was happy to dispute and reverse the charge. BTW reviews of actual products describe it as a cheap thin piece of twisted metal that will scratch watch. Check out the Mophie stand for Apple watch it is awesome.

Pre-ordered a phone case on 9/24 was supposed to ship on 9/29. Item has not been received nor has shipment confirmation been given. Customer service does not respond.

I ordered 15 items, took me 3 weeks to get a label for 6 items. I told them it was wrong and should have been a label for 13 items, I only wanted to keep 2 items. They said ok and I returned the items. Now they refunded me only for 6 items and never answer my emails. Only email contact that takes forever to get a reply. They have terrible customer service!

Had serious shipping issues not related to Nomad but had to deal with support to get resolved. Shipping packaging is flimsy for expensive products. It took forever but once I was able to actually get a hold of support they were great but it took a long time. There is no way to reach them by phone and it can take days to get a return email. Duty/tax not paid by shipper and costs a fortune. Products are a bit overpriced but good quality. I would hesitate to do business with them again.

Order something from them and decided to cancel after one minute, the is absoutly no way to contact the customer service or talk to anyone. Sent them an email and 8 hours later, they replied and said that order was already processed and cannot be cancel. DO NOT BUY ANYTHING FROM THEM!

Product is okay, they make it come off much more affluent than it really is but for 40 you cant really complain. Be careful about the edges because if it scuffs the leather will not "patina" it will actually start to peel off. They also don't do anything in terms of customer service. I made multiple request through email and IG, but recommended for contacts, however, both were ignored.

You're better of with a Pela case tbh, they're better for the environment, quality and the build is about the same.

I ordered a case for my iPhone 12 pro max on November 6. I wrote them on November 27th and they apologized because they never shipped my case. They told me that my case was going to be shipped immediately and that they will reimburse my shipping fee. On December 8th I wrote them back and they replied that they messed up my shipment once again. I demanded a full refund. They are very irresponsible and their service obviously sucks!

The goods take month to deliver, they are overpriced for the quality and there are even hidden import fees no one informs you about. I won't buy again!

It's unreal that it can take a month with no resolution to simply exchange one color band for another. Very difficult to do business with.