Had serious shipping issues not related to Nomad but had to deal with support to get resolved. Shipping packaging is flimsy for expensive products. It took forever but once I was able to actually get a hold of support they were great but it took a long time. There is no way to reach them by phone and it can take days to get a return email. Duty/tax not paid by shipper and costs a fortune. Products are a bit overpriced but good quality. I would hesitate to do business with them again.