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MOOD

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Overview

MOOD has a rating of 2.9 stars from 248 reviews, indicating that most customers are generally dissatisfied with their purchases. MOOD ranks 1st among Marijuana sites.

  • Service
    37
  • Value
    38
  • Shipping
    40
  • Returns
    30
  • Quality
    37

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Positive reviews (last 12 months): 11.1%
Positive
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Neutral
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Negative
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Reviews (248)

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Thumbnail of user markm6508
Pennsylvania
1 review
0 helpful votes
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July 22nd, 2024

I was on a subscription service, first time no problem. Next time I noticed my order didnt ship, I checked and found my card had expired so I went to enter new dates on credit card, found I couldnt edit my own card, so I entered as a new card. A day went by and found order was delayed so I called customer service and was told they could not rerun card they had to cancel my subscription and I would have to re-enter my subscription and could pay with my new card, so I try this and it wont let me use the new card. Call again and find out that until the old card info is cancelled I cannot use the correct card. The service representative could not do this, only someone from management. After three phone calls I was supposed to have problem corrected. Next comes shipping, order was supposed to be delivered on Friday, then Sat, then Monday. At the end of Monday I called customer service again waited for 16 minutes and was then cut off with a message to call back later, they were busy. I know the pkg has been instate for 3 days. I now found they a third party is supposed to transfer to the post office for delivery. Last time I dealt with this setup it took 2 wks to be delivered. I guess thats what you get for free shipping. I believe IM DONE dealing with these people. Still dont know when it might be delivered.

Tip for consumers:
That its completely outdated

Products used:
Gummies

Service
Value
Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user shelbym313
Texas
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

We were spending $100+ every few weeks bc we loved the company and products. I have chronic illnesses and their gummies were fantastic. Customer service was great. Set up a subscription and everything.

Best part was reliable shipping/tracking. They say most customers receive orders in 3-5 days. We live super close to a warehouse, so we always got shipments in 4 days.

Then they changed shipping companies out of the blue. Now we're waiting on a new company that sent us a broken tracking link from the get go.

Still waiting on our $120+ that shipped NINE days ago and is still sitting in Hillside, IL after being shipped from Oklahoma. We live in North Texas.

Luckily we found a more reliable company with better product in person. We'll see if this other order ever gets here, but since it's been 9 days and it's still on the opposite side of the country, I won't hold my breath.

Mood, we had such a good thing going! Super disappointing. I've recommended this company to plenty of friends and no longer will.

Shipping

Date of experience: June 6, 2024

Thumbnail of user deniseb780
West Virginia
5 reviews
4 helpful votes
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February 14th, 2024

I bought from Hello Mood with pretty high hopes but am very disappointed. I am a long time smoker and bought the flower and this is NOT anything I ever want again. I bought the Chill, Relief, Sleep and Focus strains. Focus tastes like straight mold and I threw it away. I don't even know what the other three are but they make me literally feel sick, and it does not burn down like regular green. I guess the closest I can compare this stuff to is Spice, it's def not the green I've known my whole life. Just don't do this. DON'T. That's my best advice.

Tip for consumers:
One of these products tasted of mold to the point I could not even stand the smell. The other three products made me sick. I was very optimistic and am now very let down.

Products used:
I used part of each product I purchased in hours at least one would be what I expected but unfortunately I was not able to use any of them and since I had used part of them them I could not return them for refund.

Service
Value
Shipping
Returns
Quality

Date of experience: February 14, 2024

Thumbnail of user chass32
Ohio
1 review
3 helpful votes
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April 6th, 2024
Verified purchase

This isn't what you're looking for, if you're looking for cannabis.
This looks and smells like cannabis, but it smokes (and the smoke tastes like) an herbal type smoking blend, and it has no effect. Total scam and rip-off. The two guys who own the company are not good people, clearly.

Tip for consumers:
This company is scamming people

Products used:
product did not work

Value
Shipping
Returns
Quality

Date of experience: April 6, 2024

Thumbnail of user reelhamp
New Jersey
1 review
0 helpful votes
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June 10th, 2024

Order placed 5/30/24 for 1 gram of Slurricane.

Order included so-called complementary gummies.

Package received on 6/10/24, but only had the gummies. It DID NOT INCLUDE the Slurricane that I PAID FOR!

They are a bogus, sham company with a garbage operation.

I expect to be FULLY REFUNDED! It took nearly TWO WEEKS to get a 5 pack of gummies?! FOH!

Products used:
Gummies

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2024

Thumbnail of user megang731
Washington
1 review
1 helpful vote
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November 24th, 2023

I love this product it hits fast and tastes really good just like it says on the package!
The texture too is very satisfying and the colors are brilliant and pretty! It is an exceptional gummy!
Thank you MOOD!

Date of experience: November 24, 2023

Thumbnail of user sarahw2329
Florida
1 review
4 helpful votes
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November 10th, 2023

The gummies are great. They are strong so if you new do take half. It takes about 40/45 minutes to hit. I did a whole gummy and I was still feeling it when I woke up lol. Very good and they taste good.

Date of experience: November 10, 2023

Thumbnail of user jamesd5086
Canada
1 review
0 helpful votes
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November 26th, 2023

I am new to the vape and gummy community. I tried the gummies and after 40/45 minutes it snuck up on me I was floating out this world. I did take the whole gummy though so if you new maybe start with half like they say. But on to the vape, it's great I love it. I take 2 to 3 puffs and I am good and it's like a head high not a gummy high where it'Read more about review stating Keep it in my pocket!s my whole body. So I will be ordering more vapes.

The vape easy to use.

Date of experience: November 26, 2023

Thumbnail of user teddysmith431
New Hampshire
1 review
3 helpful votes
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November 18th, 2023

So I smoke legal Marijuana and I've been smoking since I was 12 and I'm 43 years old. I'm so impressed with this awesome product. Helps me relax and I mean I haven't felt this good since I've been a teenager. I definitely recommend this to anyone with chronic pain and anxiety. Deliverd right to my door by my mailman. A signature and time to relax and unwind. Thank you hellomood for a fantastic product that really works.

Date of experience: November 17, 2023

Thumbnail of user amandag1611
California
1 review
5 helpful votes
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February 10th, 2023

It came quickly. Had zero problems with shipping or receiving. There was much more in the packaging than I anticipated. I cant really tolerate normal smoke as it usually makes me nauseous but this stuff did not. Still got me feeling good though!

Date of experience: February 10, 2023

Thumbnail of user davidr6126
New Jersey
1 review
2 helpful votes
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June 26th, 2023

This product is absolutely 100% nothing but the true what they say definitely follow directions only have one of these sleep gummy's because it gets you so relax and so Zen that I don't know what two gummy will do. You now have a great customer in May. I will continue to buy from Moods

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Value
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Quality

Date of experience: June 26, 2023

Thumbnail of user danap672
Canada
1 review
8 helpful votes
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July 19th, 2023

Proper Delta 9 buzz. Ordering more before reviewing because it's cheaper than the 6 hour road trips it usually takes for legit D9. The taste isn't great but it's far better than any other hemp derived products I've tried.

Service
Value
Shipping
Returns
Quality

Date of experience: July 19, 2023

Thumbnail of user javiers205
New York
1 review
0 helpful votes
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April 19th, 2023

After trying other strains from Mood, I tried the Orange Glaze, which I bought pre-rolled. First off, they come exactly as pictured unless you get the five pack, in a glass tube with a cork stopper. Not sure what I will use them for, but I always keep them. Now, the results are also as described: Creative, energized, and euphoric. It is also noticeably more potent than some of the other strains I have tried. Unlike other stronger strains, which can tend to just make you sleepy, this is the high you want if you want to ride the buzz and listen to some music or something. Your results may vary, but I find two hits to be sufficient. In about 15-20 minutes, it hits you in the most enjoyable way. I find my thoughts creative in a surprising way-ideas I never would have thought of ordinarily, and which still make sense the next day. If you are looking for a heady sort of high that you can stay awake and enjoy, Orange Glaze is the strain for you!

Date of experience: April 19, 2023

Thumbnail of user sherryk371
California
1 review
6 helpful votes
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January 5th, 2023

I was happy to find Mood. My first purchase is OK. There was not a specific bang but it did have a nice high. Then again, I have been smoking fifty years. I would order again. The pre-rolls could have had more smoke in each number. And there was certainly enough packaging. I have some small glass containers with corks left over. The paper packing was also a bit much. There is some savings there. All said and done, I will do this again, looking at other products.

Date of experience: January 5, 2023

Thumbnail of user ralphe211
Canada
1 review
6 helpful votes
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February 5th, 2023

Definitely relaxed my body and mind! I have back and neck pain and autoimmune arthritis, but these really helpline! I have some anxiety and work related stress and these also help calm my thoughts. A little goes a long way so I started with 1/4 and have increased to 1/2. Falling asleep is so easy with these! I'm trying Delta 8 next and will review those, too! Definitely recommend! But use caution and don't try to drive or anything like that while taking these.

Date of experience: February 5, 2023

Thumbnail of user barbn78
Wyoming
1 review
4 helpful votes
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May 1st, 2023

I absolutely love these products. I've ordered 3 times now, and won't be without! I suffer from anxiety/depression and these products mellow me! Morning mood gummy is amazing and uplifting to get me through my day. Others like strawberry cheesecake flower help me unwind at night. Also, shipping is always fast.

Date of experience: May 1, 2023

Thumbnail of user thomass3842
New Jersey
1 review
4 helpful votes
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June 28th, 2023

I took your suggestion and tried only a quarter of a piece at first. Waited and suddenly the in side world was out and having a great day. I Love it. But will be very careful. Getting too old for a real hit. Thanks

Date of experience: June 28, 2023

Thumbnail of user kevinm3809
GB
3 reviews
10 helpful votes
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January 25th, 2023

This is truly a great product. I eat one about 2 hours before bedtime, and it works to help me fall asleep faster. It actually kicks in before the 2 hours. It's a pleasant kinda high. Perfect for sleep time. More cost effective to then the dispensary where I normally shop. I'm glad I saw this site, and I'm extremely glad I tried it out. PS the customer service is outstanding!

Date of experience: January 25, 2023

Thumbnail of user ericd1378
Canada
1 review
0 helpful votes
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February 21st, 2023

I mostly bought these for pain, which it does help with. But not only does it do that, I get a nice buzz off them as well. I'm new to this so I only eat 1/2 a gummy and it makes me feel good. Would highly recommend these to anyone. Whether it's for pain or enjoyment, it's worth it. And love that it's legal in all 50 states.

Date of experience: February 21, 2023

Thumbnail of user luisc948
District of Columbia
1 review
1 helpful vote
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June 11th, 2023

I tried a 10ct special about 3 months ago I definitely needed 1 or more for any results, overall it was mediocre. But I thought I'd try it again, bought a 30 count, it's has turned out good to great. I'll continue with mood!

Date of experience: June 11, 2023

Thumbnail of user briank2074
Illinois
1 review
1 helpful vote
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January 20th, 2023

My fianceé and I would take 1 each and it would hit us after about an hour. Felt a chill body high, nothing to make us too anxious. They tasted good but had a bitter aftertaste. Will definitely buy again!

Date of experience: January 20, 2023

Thumbnail of user almaj52
West Virginia
1 review
0 helpful votes
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March 28th, 2023

I honestly expected little no result, but gave it a try anyway. I an very happy to report that my skepticism was unwarranted. The high is very pleasant and much more predictable than the gummies I have bought at a nearby cannabis dispensary.

Date of experience: March 28, 2023

Thumbnail of user brianf1972
Texas
1 review
3 helpful votes
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June 29th, 2023

Wasn't sure what to expect as this was my first try of something to buy legally. It was pretty good for a first purchase. Smells great and gave a good buzz. Got some moon rocks on the way! Fast delivery also! Thanks Mood!

Date of experience: June 29, 2023

Thumbnail of user thomasm4183
Netherlands
1 review
7 helpful votes
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March 7th, 2023

I wasn't expecting much but was pleasantly surprised on my first order. My second order I'm not sure about as it's still being processed over a week later. Either I cannot find it, or the website says 2-4 days delivery, but nothing about how long processing takes. I know my CC was billed the next day, which has been over a week now.

Date of experience: March 7, 2023

Thumbnail of user edwardl866
Illinois
1 review
2 helpful votes
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January 20th, 2023

I was a little disappointed. Only have of them actually worked. It seemed like the green ones didn't do anything. I only had 3 that were a different color. I thought it was odd. But the ones that did work worked great. I'm going to give them another try. Hopefully I get a batch that they all work.

Date of experience: January 20, 2023

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