• Hebeos

Hebeos

Overview

Hebeos has a rating of 3.1 stars from 4,989 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos most frequently mention beautiful dress, good quality, and timely manner. Hebeos ranks 3rd among Wedding Dresses sites.

  • Service
    1847
  • Value
    623
  • Shipping
    628
  • Returns
    416

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 50.6%
Positive
333
Neutral
55
Negative
270

Instant Feedback

10,793 reviews

727
See all photos

What reviewers want you to know

Positive highlights

  • Everything came within 3 weeks, fit according to the size chart!
  • I was very pleased with my online shopping experience

Critical highlights

  • This website is a scam and if it is legit, they have the worst customer service.
  • I'm worried I will run out of time, based on their return policy, to get the dress shipped back for a full refund.
How would you rate Hebeos?
Top Positive Review

“Trouble checking out”

MELISSA K.
1/3/24

Trouble checking out. Site kept rejecting my CC. Then was give a code to use that didn't work and with all the reentering of my CC (same card) somehow the Dress Bag that I wanted was removed from my order. So it seemed a little messy and now that I've spent so much time on here including writing this review I'm not about to go back in and order that dress bag, oh no lol but I do like the site and the dresses look nice this is my first purchase I'm looking forward to getting my dress.

Top Critical Review

“Don't expect a refund for your knock off dress”

Amanda U.
3/23/24

This company is a scam. They attempt to replicate dresses using cheap fabric. The dresses are made sloppy. They don't look anything like the ripped off photos. Getting a refund is next to impossible. They want to give me a coupon to purchase another cheap dress from their website. They also want to charge me a restocking fee for returning my item, which isn't stated in their return policy. It is not worth the hassle.

Reviews (4,989)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (833) return policy (298) wedding dress (362) prom dress (258) phone number (70) size chart (139) shopping experience (182)
Thumbnail of user cheryls2279
1 review
0 helpful votes
April 4th, 2024
Verified purchase

The dress was very beautiful and fits very well! My daughter has already gotten so many compliments on it!

Thumbnail of user shalaes
1 review
0 helpful votes
June 23rd, 2023
Verified purchase

Awesome experience the dress was very pretty very elegant soft and was not too much when I ordered it. I was nervous because my bank said that it was a fraud site. I had to call and get my bank to approve it. Once they approved it it took honestly may be a little over a week for them to get it to me and the shipping was fast. I had to verify it with a nine cent shipping resend address, return, and, once I got it, it was amazing very little altering very pretty

Had issues with my card and the order at first with PayPal didn’t use PayPal in it wanted me to choose PayPal got it resolved within a day

Reason I chose this business:

My daughter ordered a prom dress from there and it was beautiful

Reason I chose this product:

I wanted something pretty but plane and soft

Service
Quality
Thumbnail of user colleenl137
1 review
1 helpful vote
December 21st, 2020
Verified purchase

I bought that dress for my daughters sweet sixteen party and the dress we Beautiful my daughter was looking so Beautiful! And the Guests at the party was amazed how nice the dress was, she got so much compliments! Delivery was fast, when the dress arrived it fits my daughter perfect we all we so pleased and happy. Thank you

Value
Shipping
Quality
Thumbnail of user saciliaw
1 review
0 helpful votes
April 16th, 2021
Verified purchase
• Updated review

Thanks for making my day special I will be posting pictures of the wedding and the way you all made sure the inches was measured was a big deal for me. Also by it being an outdoor wedding the strapless dress with a petty coat will be beautiful. Thanks again Mrs. Smith

Reason I chose this business:

Well actually I’ve been browsing for weeks and finally found the perfect dress♥️

Reason I chose this product:

Because of the color and it was the perfect ball gown ♥️

Quality
Thanks for the variety and fast response!
April 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Well actually I’ve been browsing for weeks and finally found the perfect dress♥️

Thumbnail of user abbyr97
1 review
0 helpful votes
December 19th, 2021
Verified purchase

I was skeptical of ordering online but was super excited to see the dress when it was delivered. Everything was on time and it fit well. The sleeves were loose and the skirt too long, but I figured it would need to be hemmed. I've told 3 other people about this website and how affordable the dresses were.

Reason I chose this business:

Dress were very stylish and prices couldn’t be beat!

Reason I chose this product:

It was the style I was looking for!

Quality
Thumbnail of user christyp208
1 review
0 helpful votes
May 30th, 2023
Verified purchase

I eas skeptical by reading some of the previous reviews, but my experience was great my dress arrived on time, fit just right and was beautiful!

Reason I chose this business:

Reasonable pricing and the array of beautiful dresses.

Reason I chose this product:

The style and was able to get it in the color I wanted.

Quality
Thumbnail of user klowiem
1 review
0 helpful votes
August 18th, 2023
Verified purchase

This dress is gorgeous and it fit perfectly! I was really worried about ordering online for my special day but the dress turned out perfect

Quality
Thumbnail of user lisap1371
2 reviews
0 helpful votes
April 22nd, 2021
Verified purchase
• Updated review

I have been going crazy looking for the perfect brides maid dressed and I came across your website by accident thank a million for helping releive some stress

it took to long in my opinion for them to respond to my concern about shipping

Reason I chose this product:

I like the styles and they colors that where available

Service
Quality
I have been going crazy looking for the perfect brides...
March 21st, 2021
Verified site experience
• Previous review

I have been going crazy looking for the perfect brides maid dressed and I came across your website by accident thank a million for helping releive some stress

Thumbnail of user veronicaz52
1 review
0 helpful votes
August 19th, 2022
Verified purchase

I was apprehensive to order from this site because of some of the reviews I've seen but I'm really glad I took a chance and ordered it because it's gorgeous! Looks just like the picture

Quality
Thumbnail of user stephaniep1687
1 review
0 helpful votes
April 7th, 2023
Verified purchase

We found this website on Facebook. My daughter had explained to me earlier in the day what she wanted her prom dress to look like. When I saw Hebeos on Facebook I immediately saw the dress she was wanting. I felt so relieved knowing that I wasn't going to have to go shopping for a dress. We ordered it that night and the price for the dress was very cheap compared to ones I saw that morning in a store.

We ordered the wrong color so I immediately sent them an email and they quickly responded back with acknowledgment that it would be changed.

Reason I chose this business:

The price was great, it was exactly what she wanted, and they tailored it to fit her.

Service
Quality
Thumbnail of user bridgetm180
1 review
0 helpful votes
May 3rd, 2021
Verified purchase

My daughter Loves the dress it's Perfect for Prom, It fits perfectly was a little long nothing heels can't fix, love love this 2 piece

Quality
Thumbnail of user nicoleb1954
1 review
0 helpful votes
April 25th, 2022
Verified purchase

Pretty easy. We went and had my daughter fitted at our local alterations specialist for Exact Dimensions for the dress and Hebeos Small pretty much fit exactly but hollow to the floor was a little long. Easy fix.

Reason I chose this business:

Because they had beautiful dresses that were different then what was in the mall.

Reason I chose this product:

Price, reviews and quite frankly because they had a beautiful product.

Quality
Thumbnail of user micheller2567
1 review
0 helpful votes
April 15th, 2023
Verified purchase

This was the only place I could find that could make a dress with custom sizing. We ordered it in navy blue and it turned out beautifully with only minimal alterations required because we purposely ordered it a little bigger than needed to be cautious. My daughter is wearing it for prom. The dress arrived 10 days earlier than projected! The dress is great quality. Lots of layers of good quality fabric! Much better than I was expecting since this was my first time ordering a customer sized dress online.

Reason I chose this business:

To get custom sizing

Reason I chose this product:

The reviews and photos on real people who had purchased were very helpful in deciding what dress to order that looks good on every day people instead of 6foot models.

Quality
Thumbnail of user casseyk5
1 review
0 helpful votes
April 20th, 2021
Verified purchase

Easy cheap and the dresses were beautiful. My neice who is the flower girl almost died from excitement when she saw her dress thank you Hebeos for making my wedding experience care free.

Quality
Thumbnail of user pw217
1 review
0 helpful votes
April 5th, 2022
Verified purchase

Placing the order was very easy. I was nervous about doing my own measuring, but it turned out ok. The dress is beautiful. It doesn't look any different than the dresses girls are spending $500 and up on. My daughter looks beautiful in it and I know will look perfect once we have it shortened.

Reason I chose this business:

I know many people that ordered dresses online from other companies. I found Hebeos by chance, read the reviews and said why not. So I took a chance and I'm glad I did.

Reason I chose this product:

My daughter loved the pink color and the style of the dress.

Quality
Thumbnail of user amberr586
1 review
0 helpful votes
December 26th, 2022
Verified purchase
• Updated review

Great communication and delivery. The dress came as described with the change's requested. It needed some alterations to get the perfect fit but my daughter loved it.

Reason I chose this business:

Good price for what we needed

Reason I chose this product:

Was what we needed

Quality
Good
December 5th, 2022
Verified site experience
• Previous review

Good. But would have been better without payment issues.

Reason I chose this business:

Good price for what we needed

Thumbnail of user monicas791
1 review
0 helpful votes
July 30th, 2022
Verified purchase

Filters on the site work great. I was able to find something that I like very quickly. I also love that all items come in many colors.

Service
Quality
Thumbnail of user michellef2215
1 review
0 helpful votes
December 19th, 2022
Verified purchase

Thank you for my dress. I purposely ordered a size bigger to make alterations easier which i will be making. The main alteration being the length of the dress. Im in alteration process at the moment so will post up the final dress at a later date.
The service was nice and fast also.

Reason I chose this business:

Price range was a winner for me and dress styles

Reason I chose this product:

The style of dress

Quality
Thumbnail of user lindah4863
1 review
0 helpful votes
December 19th, 2023
Verified purchase
• Updated review

Clear and concise description of the dress, measurements instructions, expectations and updates. Arrived when expected. Although I was disappointed that I paid for a garment bag and it was packed in a plastic bag as any other companies deliveries, I felt shorted. Although it was $12.00, I expected at least something larger for better care instead of just shoving it in a small bag

Reason I chose this business:

Online browsing

Quality
Very clear information and instructions
November 28th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Online browsing

Thumbnail of user ashlees51
1 review
0 helpful votes
December 15th, 2020
Verified purchase

The dress came a few days early and fit perfectly! It was exactly what I wanted. I felt like a fairy princess!

Reason I chose this business:

The dress was beautiful.

Reason I chose this product:

The dress was beautiful. Just what I wanted.

Value
Shipping
Quality
Thumbnail of user shawnh472
1 review
0 helpful votes
January 10th, 2022
Verified purchase

The dress is absolutely beautiful and she's so excited to wear it. We would definitely recommend this company to friends and family.

Reason I chose this business:

Cause she loved the style

Quality
Thumbnail of user annak833
2 reviews
0 helpful votes
September 2nd, 2022
Verified purchase

My grand daughter saw this dress. She wanted it for a wedding. So we purchased it and it was beautiful. Well made

Quality
Thumbnail of user helwen
2 reviews
0 helpful votes
September 22nd, 2022
Verified purchase

Very nice
But I need a Bigger size (XL)
How can I return this pkg and to which address
Pls send me informations

Reason I chose this business:

I liked the dress
When I received it
I was pleased with the style and the quality

Reason I chose this product:

I liked it
I was looking for something similar for the wedding

Quality
Thumbnail of user renaem65
1 review
0 helpful votes
April 8th, 2023
Verified purchase

Great experience! I was nervous ordering online, without being able to try the dress on, but the dress fit my daughter perfectly!

Reason I chose this business:

It popped up on FB and my daughter found a dress she liked!

Reason I chose this product:

The dress was modest and the style for daughter was looking for!

Quality
Thumbnail of user vimarlil
1 review
0 helpful votes
May 26th, 2022
Verified purchase

Fast delivery and more! Don't hesitate in ordering dresses from here they are amazing and so beautiful…

Service
Quality

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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