Hebeos has a rating of 3.12 stars from 4,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos most frequently mention beautiful dress, good quality, and timely manner. Hebeos ranks 3rd among Wedding Dresses sites.
Trouble checking out. Site kept rejecting my CC. Then was give a code to use that didn't work and with all the reentering of my CC (same card) somehow the Dress Bag that I wanted was removed from my order. So it seemed a little messy and now that I've spent so much time on here including writing this review I'm not about to go back in and order that dress bag, oh no lol but I do like the site and the dresses look nice this is my first purchase I'm looking forward to getting my dress.
This company is a scam. They attempt to replicate dresses using cheap fabric. The dresses are made sloppy. They don't look anything like the ripped off photos. Getting a refund is next to impossible. They want to give me a coupon to purchase another cheap dress from their website. They also want to charge me a restocking fee for returning my item, which isn't stated in their return policy. It is not worth the hassle.
This company is a scam. They attempt to replicate dresses using cheap fabric. The dresses are made sloppy. They don't look anything like the ripped off photos.
Getting a refund is next to impossible. They want to give me a coupon to purchase another cheap dress from their website. They also want to charge me a restocking fee for returning my item, which isn't stated in their return policy.
It is not worth the hassle.
Tip for consumers:
They state they offer full refund but that is not true.
They don’t read my complaints about the material being wrong, they simply say for me to take it to a tailor. The sequin is very spread out and not at all like the photos. The zipper doesn’t have a clasp. It fits completely wrong with the use of stretchy material instead of satin polyester.
I used a reverse image search engine to find the original dress sold on Amazon.
Products used:
Bought a gown.
I bought a dress online paid nearly $400 for it. It doesn't fit, the fabric is very low quality and when I tried to return it, they gave me every excuse possible not to give me my money back. I followed the guidelines of the sizing and they said too bad I chose the wrong size so they're not giving me my money back. I actually chose a size bigger so I can alter it it's still didn't fit. This company is rubbish do not buy from this company.
Products used:
Dress
Tina is the most horrible customer service representative I have ever ever contacted in my life. She made me feel like I did something wrong by ordering the address it did not come as it's shown in the pictures I wanted a full refund and she discussed that she could only give me 15% of my money, I felt misled ripped off. I will never ever order anything from this company again and I suggest you don't either.
Customer service is very poor they will not give you your full refund back. I did not wear the dress. It was horrible. Once I opened up the package it was discolored was not white. It was a purpleish white and I explained this to the customer service rep Tina and, I did not get my moneybag. They are a rip off company and I suggest do not purchase any dresses from them.
I thought the dresses were going to be beautiful and I needed a inexpensive dress for my wedding.
I chose this product because I thought that it was beautiful and it would fit the perfect beach wedding dress
If I could give no stars I would. I orders a dress top of it to small bottom to large. Dress is not made well. Spoke with a representative via email for three days. They asked me to send photos. I did…after that the sent me an email stating that they would give me 13% back and I should see a Taylor for a dress that just is not going to fit.
Tip for consumers:
Do not purchase from this site. You will not receive a refund even after taking requested photos of the problem.
Products used:
None
I ordered a dress for my friends wedding and I personally felt that the material was low quality and I did not like the way the dress looked on me. Hebeos makes you jump through hoops to simply return an unused item! I could not believe how difficult this process was, especially for a company that is not well known. Customer service is a main key to gaining loyal customers and they scored a 0 with customer service.
Hebeos made it incredibly difficult to simply return an unused item. It is natural to shop online and then not like how the article of clothing looks on your body in person. They do not want you to return items and make it nearly impossible to return.
Google search for white bridesmaids dress
Bridesmaids dress option
Sorry but not sorry the dress is hideous with those big bra pads just sitting there that you can clearly see thru the sheer part of the dress. They will need to be removed. Lace has many holes in it, split is just above the knee not on the thigh and the sheer is brown not flesh tone so for my complexion it looks like I have on concealer three shades too light.
I did not the bride chose this particular site.
The bride chose this particular product
I bought a wedding dress and came too big even though the measurements were correct. It was packed on a plastic wrap that smelled horrible, some sort of unknown chemical. I reached out directly to request a refund and to send it back, there is no point on keeping or fixing this as I paid over 200 for this.
Kimi from customer service handled my request and told me to keep the dress and resale it, to get my money back, I requested a refund and she offer 35% discount. This is ridiculous.
Dont by from them they dont care for the customers. Dont waist your money.
Tip for consumers:
I hate them
Products used:
wedding dress
Horrible bc it's not the same as pictured and it's WAY to big even tho I custom ordered it
Because I LOVED the dress until I got it
Bc it was gorgeous!
I followed the instructions for measuring myself and chose the option on the size chart that best fit my measurements. The dress is way too big in the bust, too long in the torso, to long in overall length and too tight in the waist. I'm not sure what body types this company is following but it's definitely not mine. I bought this dress for my cousin's wedding, 5 other dresses were purchased for the same wedding and none of them fit.
Don't know yet, we're still working on it.
My cousin chose this company for her bride's maid dresses.
I liked the style of the dress on the website.
It was too big in the waist and the boobs, had to buy a backup dress from another place.
I’m still trynna get in contact
Someone recommended me to this site
Because I though that it would be a good fit
The "mother of the Bride" dress I ordered came in a different size and wasn't properly described in detail; the Hebeos photo didn't show clearly the poor material it is made of, although I expected an average item. The material is like that of a cheap pleated(the top) curtain. Altogether it is very bulky and with a terrible inlaid bra. A fancy dress detail! Sort of starWars. I had to ask a dressmaker to make it much smaller but I won't wear for the big occasion. Extra expenses beside the fact that the delivery is already very expensive. When getting to E.Union you are asked to pay extras for the import. But it wasn't specified when I paid. The parcel is delivered without a bill so tracing back documents is very difficult.
Tip for consumers:
That you will pay a lot ( at least from Rome) to send items back, that you will be payed back only if there is a damage. The dress I got wasn’t damaged, it is simply very cheap looking, not like the picture. The photo of the top part shows a material with an inlaid pattern but it is actually a pleated, bulky material set on a corset with a thick awful bra.
Products used:
A dress but of almost no use, I paid to have it of my size and improved
Hebeos is a straight scam. First and foremost, they are operating and shipping out of China, which was the first red flag I ignored. I bought a dress but did not like the color and when I tried to return it, they asked me "to see it from their point of view and begged for understanding." No legitimate company would ever operate like this! They will try to offer you 5%-6% off what u spent which is nothing! I should have followed my mind and not have bought anything from their site. They will not be in business for long with this mindset.
Tip for consumers:
Final warning! Do not buy if you expect a refund/exchange if the item is not to your liking!!
No communication after I ordered the dress. After several attempts to contact them they sent me an email with information on how to track my order. Included in that email was my User ID and Password. When I went in to track it, the dress had not even been mailed. This is a joke and they breached confidentiality. I will be turning them into the Better Business Bureau.
They did not address any of my concerns.
My daughter-in-law found a special occasion dress for my 5-year-old granddaughter. The event is this week and we do not have a dress and are unable to track it.
Princess dress for a special occasion.
Waiting for any information regarding my order which we will need next week. No answers to my email. They also shared my password. Breach
I received a dress that is not what I ordered. I followed the return then received an email stating that I had to send in pictures of a clear bag with stickers, a picture of what the issue is, and a picture of original shipping label. I did this. The next email I received said that they will offer me a 70% coupon and that the sizing is different however I never stated anything about the dress not fitting I stated the dress is not the dress I ordered it did not look anything like the picture. The beading is too large and isn't the dress I ordered. I have attached photos.
The dresses are beautiful! But don't order unless you're absolutely sure on keeping it! The policy is the dresses can be returned within 14 days. What they don't tell you is they charge a 30% restocking fee and it cost about $100 to send the dress back from the US. Please don't buy unless absolutely sure.
Tip for consumers:
Beware of returns
I have not received my order yet so can not comment on the product. I selected 48 hour shipping on a generic size when ordering the dress. It only gave me 1 option when paying shipping. Its been 11 days and my order still has not left their depot. Despite being in contact with them from day 1 as I was concerned about the shipping I had to choose, and having them promise it will arrive. It will not arrive, I will now miss my event.
Products used:
Dress
Hebeos return policy says that if you get the wrong color dress it will be fully refunded. Not true. After going back and forth with them I received a refund of $42 for a dress that I paid $169 for. The customer service representative was extremely rude and argumentative. I asked to speak to their supervisor, they refused. There was no phone number to contact them. The sleeves on the dress I received were also different from the dress I ordered. I will never buy anything from them again & would not recommend anyone else buy from them either!
Products used:
Dress
While this site shows beautiful dresses for very good prices it is a classic bait and switch. The dress you do end up getting is a loose variation from what you thought you were purchasing online. It's always a gamble buying online and I learned my lesson. When I reached out hours after the dress was delivered to request a return because of the color was not what I ordered, and the front of the dress looking different I was sent a picture of a completely different dress, told it was the color I ordered and that if I was unhappy with the dress I could resell it locally. I do not recommend this site, questionable integrity and poor customer service.
Blev lurad av det här företaget.Klänningen kom inte på det överenskomna datumet trots att de fick expresspostbeloppet. När jag fick klänningen var den sönderriven och det satt lim på tyget.När jag bad om att få lämna tillbaka den vägrade de att lämna tillbaka den på deras bekostnad, förutom att de bötfällde mig att betala returportot. Eller så betalar de mig femton procent av beloppet för klänningen och inget annat. När jag vägrade erbjöd de trettio procent återbetalning. Jag vill varna alla för detta bedrägliga företag, de stjäl och lurar kunder. Råd: Gå inte i fällan av detta bluffföretag
Color of dress isn't close to the color I ordered. They stated that this isn't part of their return policy. Order chaplain and received peach color dress. Sent pictures and they want to know what the issue is. They will not issue a refund.
This site is not like the others where their return policy is streamlined and built to establish return customers. Not being pleased with the product is not enough, so don't purchase if you are looking for options and definitely do not buy more than one dress.
Telling a customer to provide a report and photographs only to conclude that they keep the TWO wedding dress and just get them tailored is poor customer service.
I will never purchase anything from this company for any of my upcoming events. This experience has been a waste of my time and my money.
Dishonorable
Tip for consumers:
Do not purchase multiple dresses unless you have purpose for them. Your returns can (and likely will) be denied, so only spend the amount of money you can afford to lose.
Products used:
None. I will donate the dresses.
Hebos is a terrible plane to order from. They are online only and when you try to return their poorly made knock-offs, they will only give you a very small percentage of refund with you paying $36 in return shipping. You lose money if you return to them! Worst website/company ever!
Products used:
None. They are poorly made knock-offs
This company posted fraudulent advertising of easy returns. They will not refund your money. They have no customer service phone number. Their sizes are not true to the size of the dress they send you. Do not advise anyone to purchase from here. There are numerous complaints on the BBB.
Tip for consumers:
don’t buy from here. Bad company
Products used:
none
I ordered because I was recommended here. I should've went to the actual store. Cs the dress color is totally different. This is why they cheap. What i ordered vs what I got! I would never purchase or recommend. Followed YouTube measurements.this is a joke
Tip for consumers:
What I ordered vs what I got. Don’t do it ladies. Don’t waste your mom like I did! Trash..
Products used:
Dress plus alterations
Long story short I was super excited about this website because I noticed they also did returns. Well when I got my dress it was definitely undersized and I tried to return or swap for a different size - mind you I bought it standard size for this reason. Well my fault are not looking at the entire return policy first but this company is a scam they'll only fully reimburse you if the color is wrong any other reason they will not they tell you to go find alterations on your own. The customer service is also unfriendly, unprofessional, and quite frankly disturbing. I will never buy from this site again and I suggest you find a site that is better quality for a better price and a better customer service team, not this Canadian trash
Tip for consumers:
Read the return policy first
Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.