Hebeos UK has a rating of 3.6 stars from 1,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention good quality, wedding dress, and fast delivery. Hebeos UK ranks 8th among Wedding Dresses sites.
Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning
My dress was delayed with nearly a month before u had enough and had to cansel the dress and go somewhere else to get one. I contacted suport to see how long the delay is and it took lots of emailing and essentially begging to be able find this info out from the person helping. Questions weren't answered unless asked again and again felt like emailed weren't properly ready or disregard. Horrible communication!
It's amazing. Just like the picture. I am really happy with the product. Thank you very much 😊
Terrible. Poor service. Not delivered still says under tailoring. Ordered 4 weeks ago. They do not answer emails.
No reply. I've emailed 5 times in the last 4 weeks
Because I thought they had nice wedding dresses. Little did I know I was paying for nothing. No reply to my emails. Its been 4 weeks and no delivery.
Because it was what I wanted. Not happy at all.
My dress was delayed with nearly a month before u had enough and had to cansel the dress and go somewhere else to get one.
I contacted suport to see how long the delay is and it took lots of emailing and essentially begging to be able find this info out from the person helping. Questions weren't answered unless asked again and again felt like emailed weren't properly ready or disregard. Horrible communication!
Very poor. Questions weren't answered. Eather not undastanding what I was asking or just plain choosing to not answer questions when you have a bride who got a dress what is delayed you should tell them.
It looked like for the price of the dresses you get a good quality and when buying the dress delivery and talering time was said what was great putting my mind at easy since the wedding was a last minute. But it got ruined by the REALLY long delay
Even tho the lack of picter with a lot of dresses (making decisions really hard)
This dress looked really great and it was something I tried on somewhere and lucky it was available online but then took so long to arive leaving very little time for me to even be able to actually see if I liked the dress or not.
Received my dress for my daughter's wedding, totally wrong colour which will not match her colour scheme and definitely not the colour I ordered. During the process of ordering I received a quick response from any emails I sent, but now despite several e mails requesting details of how I return dress and refund I am getting absolutely no response! So not only do I have to get another dress I am £150 out of pocket! I am now going to have to go through PayPal to try and get a resolution
Hebeos and other companies all use the same photot, just pasting different heads (look at the pictures), the copy and paste exactly the same reviews that they write themselves. I ordered wedding dress that never arrived. I was fooled and misleaded with delivery dates. I asked once about the dress built in bra, since then every few days I was getting the same reply over and over repeatitive... I was told to just 'be patient and wait' which I find very rude, customer service is SHOCKING. The dresses are made in China, you'll be lucky to receive your order at all. One week to my wedding and I am left with no dress and no money. Wish I saw these bad reviews before I wasted my money. Website now reported for scam and my solicitor will deal with lost money. I am absolutely disappointed and raging deep inside!
Tip for consumers:
The customer service is rude, untrained, unable to communicate effectively, not reliable, they make people pay for fake dresses, they use the same fake reviews, photos and description on different websites
Products used:
None, never received any order 😡
Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning
Only place that had similar to what I was looking for
Loved the design
After providing several times the same requested documents (proof of payment and invoice, which Hebeos anyway had because Hebeos issues these documents), as well as providing several valid ways of contacting me (phone numbers and email addresses), the support services told me to contact "local customs", which is ridiculous because I don't even know which "local" customs I am supposed to contact. The issue changed assignees multiple times, who did not show any willingness to help solve the problem. Support services didn't even tell me what the problem with customs was. There is nothing special in this order, which should be straightforward to deliver.
The material is amazing and it fits very well. Would definitely recommend and would buy from here again. Thank u so much! 🥰
It was very easy and simple procedure to order. Thank you so much. It looked just like the picture and delivered on time.
For a reasonable priced wedding dresses. Really really good pricing
It was elegant and just perfect for my liking.
I had an Amazing experience being my first time ordering a dress online. It came in at the exact date and the measurements were perfect.
I was at the time curious to know the exact date i would receive it.
I found the site online with the most beautiful dresses
I wanted a dress that was different, made for me and Affordable
Was a little skeptical, as I was ordering something that I was not able to feel or touch. However, I have to say once it we received it the dress was absolutely beautiful. The colour was beautiful and looked great on. We ordered a size 6 true size.
Very happy with purchase thank you
Poor quality of product andthe size does not correspond to the given dimensions. Also, very bad customer service. Try to contact them to arrange the return couple of days with No response.
I read a lot of the coments and they all looked good but i ordered it 2 sizes to big like some people said but it come and it still dose not fit me
I asked when a deal ends and they told me 24hr but 2 months later its still on
Reviews looked reliable
Becausr it looked beautiful but it dose not look like this when it come
Not satisfied at all. I have 14 days to refund i followed your size chart and it wasn't accurate at all. I was sent a dress that fit horribly and i have to pay shipping back to china who knows how much that costs and won't refund shipping costs going and coming. It's been a horrible experience
It was so so. My 1st email question was never responded to. And even though u have 14 day refund policy I have to pay so many shipping costs for a problem that wasn't my fault
I am writing to ask where my order is.As i have not yet received this dress. Could you please let me know who it is delivering it.This item is needed for may for my prom. Thank you in anticipation.Jessica Baines
Ordered a custom made A line prom dress for my daughter. The work is impeccable. So well made and measured exactly to my daughters requirements. She looks absolutely stunning in it
I chose Hebeos because my daughter has a small body frame at top but has muscular hips and thighs from playing rugby and wouldn't have been able to get a dress all one size
Simple, elegant design
I tried on several occasions to cancel my order after reading the reviews on line. I really wish I hadn't placed any order with this so called Company.
There is no telephone number and you can try and contact Hebeos UK any way, as you never get a response.
They have taken £133 out of my bank account and that's it. You never hear from them again. I must have tried at least 6 times to contact them and get nothing back. I'm sure this is deliberate as once they have your hard earned money, you don't hear anything from them.
This has caused my mental health to be a real set back as weddings can be stressful at the best of times. This issue with this Company has made things terrible both mentally and losing all my money as I don't think I have a hope in hell of getting that money back.
Useless. You never hear from them again
The dress in the picture on line bears no resemblance to the dress I received. It’s like something you would buy from a market stall for around £10.
It’s the wrong colour and the workmanship is so shoddy.
There was no paperwork in the parcel which I think is also deliberate.
Picture on line looked really great. It arrived nothing like the picture in colour or quality.
Quality and fit are perfect! I have a very happy young lady
I ordered a sample of one colour of the bridesmaid fabrics so I could confirm it was the correct shade and quality that I was looking for.
I paid £10.00 for delivery in February only to be told after payment that I should expect the sample in May! Dread to think how long an actual dress takes to come...
Customer service was helpful to get my dress to me on time and in perfect condition
Prompt answer
Beautiful reasonable dresses
I love the different styles and options
No customer assistance at all! They leave you without any update!
Nobody replied to my email
Buying my wedding dress
Because i saw that it was beautiful!
Buying my wedding dress
Ordered a dress for my granddaughter was told it would not be possible to return and as I didn't initially set up an account ( most companies allow you to later if you wish) was not possible to track my order
Rhis company is amazing, great updates from ordering to delivery keeping us up to date with everything thank you
They were amazing a responding to any questions asked
Dresses are amazing
The dress is absolutely stunning
I knew this dress was cheap, but I didn't realize the lace would be totally different than the photos online. It's a completely different lace pattern, which totally alters the dress. I hate it, and I'm hoping to get a refund but their process is impossible to reach anyone.
No one got back to me! I’m still waiting on a reply.
I found online and loved the photo of the dress but the real one that got sent to me looks NOTHING like it.
Size was true to size other than length. Material is beautiful and high quality. Workmanship is prestine.
Great products, superior service and short wait times.
Fell in love
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