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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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Your return process is TERRIBLE! I had to email to request a return. It took days and then when I did get a response I still didn't get info needed so had to respond back. The item was defective yet I was SUPPOSE to be charged a restocking fee plus pay for return shipping which fine on shipping but I don't feel like a restocking fee is right when item is defective. I get it if someone just doesn't want the item. But it was defective! That isn't my problem that is company issue, and quality control when it was shipped. Thanks
Easy online ordering and fast delivery
I ordered and it was out of stock so I had to wait almost a month I have the black series 16x20 and I love that and even tho I like this design cause of the sliding drawer my other press gets hotter for all the money I don't know why it's not getting hot or pressing evenly
Great customer service and product. The delivery time was slow, but at no fault of Heatpressnation. Fedex held the package at the warehouse for one week and was not helpful. However, Heatpressnation followed up to make it right.
Pk
Great!
Waited a long time for the order
Very quick delivery. Great product.
Great job! Fast shipping. Great prices. Awesome helpful customer service.
Quick order and fast checkout
I will more than likely order from heat press nation.
Heat press nation has been great to work with
Found the exact ornaments I needed with the lowest shipping price
Enjoying my Heat press.
Delivered in timely manner. Easy to read directions. Not complicated to set up.
They have everything and you can't beat the prices
Got exactly what I was expecting. Fast shipping
Some material has described with a size like 12 or 15 inches and comes short for half inch 11.5 and 14.5 half inch on the machine is a lot lets say in my machine a regular 15 comes to 14.25 ready to cut because of the rollers and bleed if the material comes short I will have only 13 inches only to cut instead of 14.25.
I already email about this before but I didn't get and answer.
Prompt delivery
I like dealing with HPN. The options are varied and I appreciate that.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.