HearUSA

Hear USA ads sound amazing but don't believe them. I bought the Signia Pure Charge and Go IX for $6500. Kaiser picked up $5000 so I ONLY lost $1500 on the second worst purchase of my 84 year life. They are supposed to help me hear conversations in noisy environments but all they do is amplify the volume of the environmental noise so loud that I simply remove the annoying devices from my ears. Ergo, useless. The audiologist said I had to wear them to get acclimated to them. Instead I wore them past the 60 day return date and am now out a large chunk of change. I feel foolish that I fell for the hype. Wanna buy a used pair of ear decorations?

2nd set, never could get them adjusted to work properly for me. I actually could hear better without them. Would advise go to another company. I wasted a large amount of money twice at this company in St. Augustine, Fl.

Everyone is very nice when you are buying their product but the real test comes when that product doesn't work reliably or won't work at all… I've having the same issue for the second time with 5 month old hearing aids. They just stop working and you have to sent them off for repair… what do you do while your "new" hearing aids are under repair? You have to go back to not hearing at all… No urgency or concern faulty products. Sorry you're SOL and be sure to make an appointment to tell us about the issues… To bad if your hearing aids are out all weekend so you walked in on a Monday. Tough luck being em back tomorrow or the next day when we have an appointment…. Worst service imaginable

I wish that I could use more than 100 characters! Wesley and Aspen treated me with respect and thorough examination and report of findings even though they knew I would not be purchasing as mine are supplied by the VA. I found no short cuts in my exam or treatment. Service Driven Professionals!

I would give this place a 5, Yeah right, a minus 5. I sent a hearing aid in for repair over a month ago and to date I still don't have it back. Every time I call to check on status, it's a different story. Always someone else's fault.

People never call back to give you information. Their little automated jingle is hilarious, "hearing care beyond compare". They even suggested I call my adjuster when it's their job to do that not mine. In order to get "anything" accomplished, that's exactly what I had to do. It was 2 weeks before the hearing aid was ever sent in because "someone forgot to send it". Every time I've had to deal with these people it's been a nightmare. Needless to say, once if ever, I get my hearing aid back, my next set of hearing aids will not be purchased from them, Don't go here for anything.

I sent in one of my hearing aids for A replacement in February, and of yet to have my hearing aid, I've made more than multiple calls to different offices here in Los Angeles, and have called Florida. My wife and my stepdaughter have also called. When you speak to someone they're very nice but in the meantime, since February, I have no hearing aid. I missed my son's vows at his wedding. I'm a physician and have a hard time hearing my patients and I've basically have been suffering and beyond frustrated with Hearing USA. All they have to do is send the hearing aid back to me and they just don't. They even make appointments for me to go to an office in Santa Monica California, there is no one there. I will now have to go to court to sue to get to be able to hear.Don't trust their Niceties on the phone. They are completely disorganized.

The audiologist that did my hearing test and recommended a hearing aid ($4000) was great, but just found out she left and HearUSA office in Fairfax, VA was closed down. I wonder why? I have been trying to contact HearUSA for more than a week now, using at least 3 phone numbers it provided, but to date, I could not reach out a live person even after waiting for 2 hours on the phone and have never received a call back response after leaving a voice mail. I am getting issues with my hearing aid and I'm getting desperate and frustrated not getting the benefits from a very expensive investment. I will not recommend this company. For a company engaged in improving listening of people, it does not listen to customer feedback. Horrible company...

Sadly hear USA has deteriorated. Now the company in Southern California only sells its own hearing aid brand. That is Signia. Signia only offers rechargeable hearing aids which I am uncomfortable with. Also Signia has not worked for me in the past. In addition, they have changed their communication system and centralized it. Making it less user friendly. I can't call the office directly or even leave a message. Instead, I have to be on hold for over an hour in order to talk to someone. No one called me to make an appointment to pick up hearing aids. Instead they assign an appointment. I received a text 2 days before the appointment to confirm. I couldn't go to the appointment, so my opinion was to call to reschedule. Which brings me back to an hour or more wait. I need choices and a real person to talk to. Hear USA in Southern California does not seem to offer that.

The receptionist was not friendly at all and could not tell me if there was a deductible due when in fact the website offers a free hearing checkup. The doctor was also not friendly and not very informative other than showing me the test results that I was not able to have a copy of when i asked. I felt that I was imposing on her day and that she would rather be doing something else. The website said that I would be fitted with a set of hearing aids in the office to see what a difference they would make for me but when Dr Jamie asked if I wanted to buy hearing aids that day, I said no. At that point I felt that I was being dismissed and pretty much all conversation was over. I asked for a brochure on the aids and the appointment was over. I have an appointment with a different doctor's office tomorrow.

Unfortunately most of the audiologists are trained mainly in Hear USA hearing aids. If you require another brand you
May be sent miles away to find a knowledgeable audiologist. My life style requires hearing aids that use disposable batter. The audiologists near me could only offer a hearing aid that would not cover my hearing loss. I finally found an audiologist who could order me another brand that is not pushed by Hear USA. I ordered the hearing aid in June, it is now November. I have left messages many times and when I do get a person l, I am told the audiologist will return my call. As of today, this has not occurred. I believe sadly Hear USA has become Hear USSR.

I had a problem with the hearing aids, he explained what I needed to do, to improve the performance, and how to help prevent the issue from happening again. He took the time to show and explain the problem and how to take steps to help prevent it from happening again. I was very satisfied with how he handled my situation. Joe Bellavance

Purchased hearing aids at HEAR USA in Ocala RT 200 for over $3000 plus insurance, WORST condescending hearing aid ( specialist?) I have ever had to tolerate. When I told her there is a chirping noise when I chew, she says "then don't chew"! In the beginning of 3rd visit I asked if she could give me the circular inserts because they fit very comfortable vs the rectangular ones. She told me they don't have them. The 5th and final visit on Monday I will be returning them for a refund which my insurance company has agreed to. All of a sudden they have circular ear piece?

I've been around high volume things my whole life. At the strong urging of family members, I decided to get my hearing checked. I went to Kaiser. They said I need hearing aids and recommended Hear USA. Once there, Im handed a box with "programable" hearing aids. Here, put these in your ears to try them. I asked about how long it takes to get used to them. The tech said a couple weeks to a month. $4400 later, I come home with a pair of Signia hearing aids. I'm told to download an app from the web that will work with them. A month layer I go back because I'm having an issue. That tech dosent work there anymore. Now these are out of warranty, and real pieces of CRAP! If I call you they work. If you call me they don't work. I'm telling you all who read this.
DONT WASTE YOUR TIME OR MONEY!

The audiologist, Rebeca Kennedy, in Winter Haven, FL location was rude and had no desire to help me. From the very first moment she acted like I was bothering her. Brought me in the back, told me she hadn't had time to look at my chart, without offering to test my hearing stated that the hearing aids would be too expensive and did I really want to pay that. Said she had no time to look up an insurance code. She was mean, obnoxious, angry, and insulting. I will never recommend HearUSA to anyone, especially my community of 937 retired homeowners.

The product doesn't work. There must be a better hearing aid. So far, these are useless. There have been problems from the beginning with 1) right ear not working. Took 6 weeks to get it back. 2) Wore aids to a restaurant and event, and they made no difference.

I was sent by Kaiser to this business. It is in Pasadena where I live. The people are nice enough but do not seem to want to take a lot of time to explain things. I am an older person and I think most of their clientele is the same. I sort of got the feeling I asked too many questions. Maybe because my appointments have been late afternoon and I should ask for an earlier appointment when the workers are not fatigued. I purchased hearing aids and also remotes for the aids. I spent over 4000$ total so my purchases were not inexpensive.

We set up an appointment with the Paola office about two and a half weeks ago. Provider went on vacation, instead, and no one from the office bothered to contact us to reschedule. Terrible customer service right at the start. I'd never purchase from this organization.

I spent over $1000 dollars for a pair of hearing aids from this company, not including the $3000 they got from my insurance company. The left one has had to be repaired 4 times in the last 4 years. Needless to say, warranty has expired. Now I have to pay another 320 dollars for repair of the same left hearing aid. This is crap. Go to someone else. I would never use this company again.

I was seen by Harry T. Dorsey for problems with my hearing. I have been in health care for over 40 years, and I wanted to praise the service and attention I received. Everything was explained clearly, and I left today with my new hearing aides. I don't usually leave reviews, but want to recommend the Punta Gorda office and their excellent staff. They made what could have been a stressful situation relaxed and enjoyable.