HearUSAReviews 39

I had my annual insurance-covered appointment to check my hearing with HearUSA employee Linda McVickers on Lincoln Ave, Chicago, on Nov. 11. Afterwards I had a couple of quick questions. By the end of December no one had returned my calls. Today the receptionist told me that Ms McVickers was not going to talk to me because she was too busy, and anyway I have normal hearing, so take my questions to a doctor. My questions do not require a doctor, they are in response to her hearing exam and her comments! No health care professional has ever treated me that way, including busy surgeons. In the meantime, my insurance company keeps leaving me messages to make sure to get my annual hearing test in by year's end. In speaking to them I learned that my annual exam with HearUSA has still not been reported to them! So both the insurance company and I have been wasting out time because of the lack of reporting. Obviously this office is only interested in selling hearing aids. A patient with relatively normal hearing is of no interest to them. AVOID--there are many other options in Chicago and I'll drive further to use them rather than return here.

HearUSA closed its office in Eatontown NJ permanently without removing it from the corporate website or telephone contact information. Calls to the central HearUSA number went either unanswered or resulted in disconnects. The online chat line similarly was unresponsive. No convenient option is now available to me for Signia service so needless to say my next hear aid purchase will be than Signia's.

I was seen by Harry T. Dorsey for problems with my hearing. I have been in health care for over 40 years, and I wanted to praise the service and attention I received. Everything was explained clearly, and I left today with my new hearing aides. I don't usually leave reviews, but want to recommend the Punta Gorda office and their excellent staff. They made what could have been a stressful situation relaxed and enjoyable.

I spent over $1000 dollars for a pair of hearing aids from this company, not including the $3000 they got from my insurance company. The left one has had to be repaired 4 times in the last 4 years. Needless to say, warranty has expired. Now I have to pay another 320 dollars for repair of the same left hearing aid. This is crap. Go to someone else. I would never use this company again.

I have been trying to reach the office where I got my hearing aids for two days no one answers the phone they put me on hold no matter what time I call they tell me they are busy dealing with other customers at whatever time I call and no one answers I regret going here

I have been wearing hearing aids for years. The Hearing USA in Toms River Chana is terrific. Chana goes out of her way to assist you. I especially appreciate her attitude she said she would fix my problem within 12-24 hours and told me to email her to expedite my problem. I recommend them 100%

The product doesn't work. There must be a better hearing aid. So far, these are useless. There have been problems from the beginning with 1) right ear not working. Took 6 weeks to get it back. 2) Wore aids to a restaurant and event, and they made no difference.

We set up an appointment with the Paola office about two and a half weeks ago. Provider went on vacation, instead, and no one from the office bothered to contact us to reschedule. Terrible customer service right at the start. I'd never purchase from this organization.

2021 Update - So i have seen reviews where people have said things have changed. That corporate did not put in phone message that the office was closed. Well at the office I visited, the answering machine has a message and states they are open during covid and seeing people by appointment. Phone is never answered, and voicemails are not returned. I recognize the voice on the message as well. Calls to regional area managers do get answered eventually and I was told they would call me asap. Never got the call. Sent email to customer support, and I did get a email asking what the problem was, but they clearly didn't read the email. I hope others are getting good service but I not received that in a few years. I shouldn't have to call multiple times, and then call corporate just to get a return call. I even stopped by to see about new tips but they wouldn't even do that. When they were HearX I loved them but since the switch to HearUSA they flat suck! I refuse to give them another penny and have found a great substitute place to go, This new place spent 2 hours with me discussing my issues, sent them in for repair and really said the ones I were sold were not a good fit for my hearing loss. Depending on cost of repair they said they would work with me to get me into ones that actually work for me. The loaners they gave me are great! I realize now I was missing out on a lot... customer service goes a long way

Our first visit here and totally satisfied. I had qualms after reading some reviews. I went because it's the only place covered under our insurance. I ask Jordan Hayes the HAS what has caused the negative reviews. Firstly, they had a lot of turnover in employees (before he came) then they had a stable staff and Covid hit. The store was closed, but Corporate didn't put that in a voice mail. Customers thought calls weren't answered. Well, shame on them! For the past year they're open. Jordan spent over 90 minutes between the testing, fitting of aids and explaining and insuring we knew all about the aids, how they work, trying them on. Professional, patient and has been a specialist for over 10 years. No pressure, no trying to upsell. The physical space is immaculate which to me speaks of how the rest of the pratice is handled as well. Please, consider more recent reviews in your choice for hearing aids.

I have been an existing client at HEARUSA for almost 10 years. I just walked out of the HearUSA office and will be taking my business elsewhere once my hearing aid warranty expires in the next several months. I put up with having to bounce through 5 providers and 4 offices (all at least an hour away from my home) in 5 years due to audiologist turnover and office closings. I will not, however, tolerate the complete and utter disregard for the most basic of communication needs of your neediest clients. I am profoundly deaf and have been for 35+ years. While I wear hearing aids in both ears, I read lips as my primary form of communication. Face coverings are currently necessary given the public health and safety concern, and it has been no small struggle to communicate the last 9 months. The ONE place I feel I have an absolute right to expect face coverings that still allowed for me to read lips was my audiologist office. During my appointment today, neither the receptionist or Dr. Agulo was wearing a face covering that allowed me to read lips. I am especially disappointed with this being my first appointment with Dr. Agulo as a new audiologist to the Hoffman Estates office that she did not acquaint herself with my file to even attempt to address or discuss during my appointment. I was in shock. Shame on you, HEAR USA. Deaf people, especially profoundly deaf people, have been marginalized by society for decades. We deserve and demand more.

I paid over $ 6 K for hearing aids. I was told my hearing aids would last about 10 years, it has been 6 and never worked properly. Wanted to stream sound into my smart phone, found out that that would be an aditional $ 1 K. They will only give u two ear tips at a time, now they charge me $25.00 for those 2 ear tips. I have found them for $10. For 6 on Amazon. KEEP CLEAR OF HEAR USA, They are both horrible and over charge. I would have given them zero stars if I could have.

Made purchase of hearing aids one for each ear. Hearing aids were very expensive $4800 for the pair. Hearing aid are not working well. Had to go back twice for adjustment, and still not working well. Appointment availability are always several months away. One of my scheduled follow up appointment was six month away. One audiologist working at the site I go to and they are always busy. Now one of my hearing aids is not working at all, however due to Covid19 they are not open, I totally understand, however that's not an excuse for their normal horrible service. Sorry I ever purchased these hearing aid, which I no longer wear. Stay away!

I was sent by Kaiser to this business. It is in Pasadena where I live. The people are nice enough but do not seem to want to take a lot of time to explain things. I am an older person and I think most of their clientele is the same. I sort of got the feeling I asked too many questions. Maybe because my appointments have been late afternoon and I should ask for an earlier appointment when the workers are not fatigued. I purchased hearing aids and also remotes for the aids. I spent over 4000$ total so my purchases were not inexpensive.

Hear USA 2451 Eastchester Rd., Bx., NY *******.
On 2/14/2019, I Witness a client enter this office seeking assistance, a Spanish lady with the short black curly hair with glasses behind their counter lie to him that she was out to lunch. She refused to help him even though I witnessed that she was still working behind the counter. Before 1 p.m. a Spanish lady employee with red hair color and the short spanish girl (supervisor) was having issues trying to locate the client paperworks. The client try to help them by submitting documents to make their transition easy to locate those papers but the red hair female and the other female with the short black curly hair with glasses gave him a hard time, they didn't need his help, treating him like a child, ordering him to sit down. This was very disrespectful to this client, this is unbecoming off and unprofessional of these two female employees. The third female (supervisor) kept quiet did not do anything to correct her two female employees. The female with the short black curly hair with glasses, disrespect the client as she left to lunch outside.
I have never experienced this type of reaction by these two employees unprofessional performance with clients at any medical clinic or Hospital at any time frame, and the supervisor didn't do nothing about it. They should be trained for interpersonal communication. My concern observation at this location, they treat you very professional to get your money ($3,500) but when you return back in your future for help, they treat you like crap.