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2021 Update - So i have seen reviews where people have said things have changed. That corporate did not put in phone message that the office was closed. Well at the office I visited, the answering machine has a message and states they are open during covid and seeing people by appointment. Phone is never answered, and voicemails are not returned. I recognize the voice on the message as well. Calls to regional area managers do get answered eventually and I was told they would call me asap. Never got the call. Sent email to customer support, and I did get a email asking what the problem was, but they clearly didn't read the email. I hope others are getting good service but I not received that in a few years. I shouldn't have to call multiple times, and then call corporate just to get a return call. I even stopped by to see about new tips but they wouldn't even do that. When they were HearX I loved them but since the switch to HearUSA they flat suck! I refuse to give them another penny and have found a great substitute place to go, This new place spent 2 hours with me discussing my issues, sent them in for repair and really said the ones I were sold were not a good fit for my hearing loss. Depending on cost of repair they said they would work with me to get me into ones that actually work for me. The loaners they gave me are great! I realize now I was missing out on a lot... customer service goes a long way
I first was sent there by Kaiser and purchased a pair of Siemens hearing aids which worked well for 5 years. When the time came to replace them I was not given any choice except the Signia. These SUCK. They do not work well. You cant only adjust the hearing aids volume together so if you need one side higher you are blasted in the other. They loose connectivity to my phone and the remote constantly. One just stopped March 23rd. My local office was closed due to covid so i left a message and called the emergency #. 52 days later I am still waiting for a call back. Other hearing aid company's are open in my area with restrictions just not Hearusa. Now my other hearing aid only has static so it is useless and I still cant get a call back. I paid over 5 grand for these and am young so its not operator error. I know we are in unprecedented times but this is the worst customer experience ever. They got my 5 grand and now i dont exist
Dan F.'s review of HearUSA earned 8 Very Helpful votes
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