healthcare.govReviews 383

The worst, no empathy, compassion nor did they care at all in helping resolve the issue. I filled an appeal, we shall see.

Market place health insurance, I would be lost if it wasn't for Kevin Wyss, he takes care of everything for me and enrolls me, makes sure I have the best plan, everyone needs a Kevin Wyss in their life

I signed up for insurance through a company, that goes through this agency. The price of the premiums I paid for a single individual was exceedingly high. They base what you pay, around entire family income. Since my husband had retired, I had no more full time income. I only went twice to a doctor while on the plan. On one visit, I received a discount of $12.93 from a $150.00 bill. They actually paid nothing. One another visit, out of $220.00, they paid $20.56 and I received a discount of $37.37. So out of a balance of $370.00 total, I was stuck paying $299.14. I might add this was one of their Silver Plans. For the first few months, I had their Bronze plan. I was told by the person I purchased the plan through, to try not to even go to any doctors during that time. I couldn't even find very many doctors I liked around here, who would even accept the plan. All it really amounts to was a junky HMO plan, at a very high cost. I wish I would have never signed up! I wasted my money for a useless card in my wallet, which was a joke.

Called on behalf of a client and the representave told me I sounded like a robot and would not answer my inquiry. I assured her I was not a robot and she hung up on me. I had no idea such a comment would hurt so much, but I have battled bullying all my life for my monotone voice and can't help it. I called back ready to give a harsh review on the survey but this time a man answered all my questions in about 2 minutes. I know what ethnicity/race the first lady was but I'm not allowed to say it. Robot beep bop boop stupid humans.

All I have to say is do not sign up for no health care plans through this government agency! They will not fill out your application correctly putting the wrong information on it. And will tell you that you don't have to re enroll each year! They will make changes of different amounts of money that you are not making each year. They will not even send you no letters stating those specific changes that they made behind your back. These people are complete liars and trickery and I wish I would have never signed up with Healthcare Marketplace. The supervisor told me I would have to do an appeal because I told her this mess was not on me but your representatives did what they wanted to do when it came to my first application.Therefore, they were wrong for applying all wrong information on it and I will fight to the end to get satisfaction. And this the whole truth on how I been treated by this company. Word from the wise beware!

Everything about having a plan through the Marketplace has been difficult. Enrolling was difficult, getting the Marketplace information to connect with the insurance company was difficult (and took weeks to resolve), correcting the start date was difficult. I guess it only makes sense that getting my tax form is difficult too. I received an email saying it would be available by Jan 31st but I had not received it. I gave it an extra week or two because I thought it was in the mail. I finally called in Feb and they confirmed I did not have a 1095-A on file. They opened an escalation ticket and said that they have 45 days to respond. 45 days! That means I have to file a tax extension because it will not be resolved by the time taxes are due. I have called a dozen times asking for updates but I keep being told that they can't do anything until the 45 days has elapsed and that this is a "very busy time for them"...well yes, at what other point in the year would people be needing tax forms!?!? Sounds like they need to hire more people instead of take 45 days to resolve one issue. Don't ask to speak to a manager, or ask if you can file a complaint; that sort of thing simply doesn't exist. You are at their mercy and will pay the repercussions for their mistake. You have to call endlessly for updates. You have to file a tax extension and you have to wait extra time for your refund. It is very very frustrating. I will say that all 15 people I have spoken to have been very nice and I understand that their hands are tied. I am more annoyed with the process than anything else. It's ridiculous. Imagine me telling the Gov that it will be 45 days before I provide them with a response. Give me a break.

I needed to change plans (from an HMO to a PPO, didn't know if would be difficult to receive medication I needed) and I called a few different times to get help. I was told my case was put as "urgent" and would require higher-ups to go over my case to help and would need 14 days. After 7 days I called back to see if anything has been looked at and was told that I would hear from someone soon. The last time I called I found out that the past representatives did not put the correct information down as to why I needed to change plans (to receive medication) and that I was 3 days past being able to switch plans and now I am locked in. I was furious because if I was able to switch plans why didn't anyone say that or help me do so? When I spoke with a supervisor for help I was pretty much told that I could try to re-enroll if there has been a "life change" and see if I am eligible, but other than that they could not help. She made sure to keep putting blame back on me ( I took responsibility for my part and told them I accidently choose the wrong plan which is why I have called multiple times) and said if I had access to the internet then I should have changed it. I explained yet again, that I was not aware that there was an ability to do so after being placed on a plan, hence the reason I have been calling. I kept asking, if that was the case, how come no one at the marketplace was able to tell me that every time I called to speak with a representative and explained my situation? Just so no one could say I wasn't trying to fix things on my own, I did try to re-enroll and the plans left were worse than what I had. I am pretty sure that they could have helped to change plans but they did not want to do the extra work. And people wonder why our country is so sick.

I lost my good humera plan at the end of the year. I signed up for a healthcare.gov higher dollar "silver"plan because it said it covered my doctors and most of the drugs that I was taking. I paid cash with the help of my family.
The first time I needed any help I was shut completely down. After spending over 4 hours on the phone and visiting my one of my former health care providers I was informed that I'm not covered. Ok, so what help can I get? They set me up on a telephone call with a "health specialist" next Friday at 5:30 to see if I qualify for an appointment which means nothing.
This is social medicine. Wait 6 months. If you're still alive good luck.

I purchased insurance on Monday. By Friday I received 100s of calls. Extremely rude when I said I didn't need it anymore. They cut me off and hung up in the middle of my sentence when I asked if there was a way to be removed now.

I retired early at age 58 from nursing to care for my terminally ill husband. I signed up for insurance through this government run establishment. I followed their guidelines and every time I withdrew money to live on from our retirement accounts I reported it to healthcare.gov, either online or by phone. However when tax time came around the following year, healthcare.gov claims that I never reported these increases in income and thus owed them $14,000. AARP was able to negotiate it down to $12,000. Because I didn't record the phone calls or take pictures or make printouts of my reports of increased income to them I have no proof that I did so. That was in 2017 and I am to this day still making installment payments of $199 a month to them and will be for the next few years. It's very hard to do on a fixed retirement income.

The marketplace gave my mental son coverage for a month although he's on Medicaid never paid a premium and the coverage company said it never was in force sinc he didn't pay. They caused me not to claim him because he will not get a 1095 of any kind. They cost me 2000$. Maybe they should wait and see if it ever went in force before telling irs someone did and they never had coverage to go to irs. Then again what do people expect from a government agency. Just saying PAY ATTENTION WE HAVE TOO

Their systems does not update quick enough and if you make a payment that is not updated in their system you lose your money that you have paid thinking your paying your premium amount when it actually changed. You lose that money and the marketplace keeps it. You are SOL! Thanks for keeping my money. I get an I am sorry that's it! Not good enough.

When renewing my medical and dental insurance through healthcare.gov, I had to call in and spoke to a representative that was like a slick salesman, who ended up getting me to reduce my dental insurance because of a $30 difference in supposed out-of-pocket maximum. I saved $39/month on premiums, but now have only $750 of yearly coverage instead of a $1000. Then today, I was checking out at the dentist and was told that I owe over $500. Whoa! What? I thought that I had a $375 out-of-pocket maximum. I was so confused. Come home and check it out. The pictures below show what is on healthcare.gov dental selection. Healthcare.gov has only listed the $375 out-of-pocket maximum which is for age 18 and under. Very deceitful since the out-of-pocket maximum for over age 18 is $750 and no one under 18 is going to be on that website looking for insurance!

This is the one of the worst government sites ever. It makes you enter the same information even after you save it, and then the application is in a perpetual state of being reviewed. In the past, they made me go through the process of trying for Medicaid, which, to my surprise (not), I didn't qualify for. The cost of the coverage is not affordable and the coverage is garbage. I think it is easier to go without coverage.

Someone from the federal marketplace healthcare.gov signed me up for a Bright Health insurance plan but then took my card information over the phone and secretly enrolled me in "I Life & Health". After that call I noticed I was being charged a monthly $43 fee which said "I Life & Health" in the online banking description. I called Bright Health and talked to a representative who said this charge was not from them. I called the marketplace and they confirmed the same thing. The marketplace also said they never take bank information over the phone. So this marketplace representative fraudulently took my information and set me up for reoccurring billing with the fake company I Life & Health under the pretense that it was for Bright Health. BEWARE: TALK TO INSURANCE COMPANIES DIRECTLY BEFORE YOU PAY AND DON'T GIVE CARD INFO OVER THE PHONE.

Customer service at Marketplace is very rude including Spanish speaking representatives. My parents were trying to renew for next year & the rep from Marketplace disconnected the call. I called the following day & right away the rep replied very rude she sounded irritated as I asked her questions about coverage start date. I hope a supervisor or someone above would take time to listen to the calls & realize how customers are being talked to.

Please let me know if you figure that out. How do you spell S-C-A-M again? Seriously folks, do yourselves a favor and check the same insurance plan at the providers site, you will be pleasantly surprised

IMHO, I FIND IT HARD TO BELIEVE THIS IS REALLY A GOVERNMENT WEBSITE! If there was a rating lower than 1 out of 5 stars, that would be my rating. Scam website IMHO! The website prompts you, when you attempt to sign in, to "Call the Marketplace Call Center at *******596 (TTY: *******325) for help with getting into your account". Then automated telephone voice computers attempt to sell you all kinds of products; many that do not have any relation to healthcare!