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The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
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Shirt " quality" quite low. Low grade taffeta tupe material, much like cheap costume type wear. Not well made at all.
Good experience. The quality appears great. One shirt has the buttons on the reverse side but the other 2 shirts were perfect
It was easy, Hope it comes soon. What U want me to say!
I conducted transaction number 2PC*******NS*******V in June of 2021 in the amount of $100.91 for 5 shirts that were then shipped from the seller Hawalili. I returned three of the shirts according to the return policies of the seller (to a Chinese address) in July 2021. The package was returned to my house (in the US) in February 2022 with a Chinese postage sticker applied that indicated refusal of the delivery by the seller. Although the original transaction was more the 6 months old, I disputed the transaction with Paypal. Because the package was refused by the seller and took months to be shipped back to me, Paypal claimed it was beyond their six-month limit. Paypal did not assign any accountability to the seller for refusing the returned product. If a Chinese company realizes this fact, than they can use that to their advantage and continue to refuse packages of returned products from US buyers. And, Paypal will not compensate/protect those US Buyers from this type of fraudulent business behavior. These are the circumstances for my invoice number HBBFF*******. 3511: I will refrain from any future purchases whereby the shipping instructions dictate a return address in China. Shame on Hawalili for the business fraud and shame on Paypal for the lack of protective measures to prevent such fraud!
Easy to use website and lots of merchandise options
Hawalili has the best line of these shirts that i have been able to find. I already have an even dozen of these shirts, and am looking forward to ordering even more. Thank You.
Good website, easy to follow, lots to choose from and good prices.
Enjoyed shopping at this site and it's various selections!
So far so good. Easy shopping experience. I was reluctant but did some research and decided to give it a try. Everything was delivered fairly quickly and exactly what I ordered.
Had fun shopping there was so many shirts to choose from
Love the shirts, and appreciate the sales! I think I went a little overboard with all I bought. My son is in Hawaii working. He really likes the shirts. His co-workers are always complimenting him as to which ones are their favorite!
Nice clothes, good prices, good fit, I'm happy. Thanks.
Very OK. Fashionable, looks good me. Just right for Florida. Thanks
Repeat customer I have about 30 of these shirts now. I absolutely love them. What distinctive shirts and the price is so affordable.
But then I was told they were out of stock. In this day and age that is inexcusable.
Excellent products & quicker than expected shipping. Fantastic variety of shirts!
Wish I found you on Amazon, but it's ok.
Are you planning on an Amazon store at some point? Please let me know.
Nice looking, nice fit but full of static. I threw them away. Very unhappy.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Great selection and number of size options. Easy navigation of the site
Lots of great styles at great prices and easy to navigate the site. I ordered a festive Christmas shirt that arrived on time and the fit was perfect.
Enjoyable shopping experience with lots of variety
It took 4 mo. To get my order and I had to get pay pal involved to get a response from you VERY BAD SERVICE
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I think your site is hard to navigate
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!