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  • HappySmileUK

Overview

HappySmileUK has a rating of 3.4 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays, and dental products. HappySmileUK ranks 61st among Dental Products sites.

  • Service
    41
  • Value
    40
  • Shipping
    35
  • Returns
    30
  • Quality
    36
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What reviewers want you to know

Positive highlights

  • I ordered mouth Trays and whitening gels and they are awesome.

Critical highlights

No critical highlights yet

How would you rate HappySmileUK?
Top Positive Review

“Very impressed with the products.”

maggie j.
3/25/16

Have been using happy smiles now for over 9 years. Only company out there who sells professional dental whitening systems. The brand I will only use is Happy Smiles 22% as this gave me incredible whitening results. Have tried Polanight but never works as good as HappySmiles own brand. Delivery always fast takes around 4 days. Good packaging. Communications very good. Would only use these guys as they are very professional.

Top Critical Review

“Id give this company negative stars if possible.”

Torrey H.
2/8/21

I purchased a kids toothbrush through their website, $60 kids toothbrush. One month later I receive a $13 electric toothbrush, a knock off brand from Phillips. Completely different product, and their customer service is non existent. Been trying to contact them about this issue for a week with no response. Save your money and your time.

Reviews (191)

Rating

Timeframe

Other

Reviews that mention popular keywords

mouth trays (15)
Thumbnail of user sophieh22
5 reviews
35 helpful votes
April 25th, 2016

I placed my order and it took 3 days. The order was sent by recorded delivery, The site looks abit out of date but do not let this put you off as the products and service is good. I would use them again and I am very satisfied, They do not have a phone number but they have a ticket system and are popular on social media so can be contatced online. I do not have anything negative to say as my order was complete and the goods delivered on time. Hope this helps with anyone thinking of ordering.

Tip for consumers:
Good site had no problems

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Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hi Sophie. Thank you for your review. We will be updating our site very soon. We value your feedback. We listen to customers and will always make sure you have a wonderful shopping experience.

Thumbnail of user afsanaa
1 review
1 helpful vote
February 15th, 2017

Absolutely amazing polanight product, was shocked to how fast you see the results! I never leave reviews but just had to on this gave me so much more confidence! It works so well will buy again!

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Thank you for your feedback. Kind regards Michael

Thumbnail of user steveb225
1 review
18 helpful votes
October 21st, 2016

My wife has used a mouth tray for years. The first one was from the dentist. It worked well but wore out quickly. She purchased several other mouth trays afterward, and they all had problems - ill-fitting, fell apart quickly, or fell out in the middle of the night. We then purchased from this brand and have been happy ever since. It was easier to fit to her mouth than any of the others, fits her teeth very well, and doesn't fall out in the middle of the night. She no longer has to worry about her mouth tray, and her jaw pain is gone. We really like this mouth tray and recommend it.

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hello Steve, Thank you for your review on our dental custom fit labtray service. Customers seem to highly rate them. Pleased your happy. Michael

Thumbnail of user gemmas6
2 reviews
109 helpful votes
October 22nd, 2014

Happy Smiles dental site is good. I have recently used the products from them and can say I am very happy. Delivery was prompt and staff very helpful.

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Thank you Gemma. You are awsome!

Thumbnail of user jennys53
1 review
24 helpful votes
August 19th, 2015

This is the second time I have used happy smile. I chased the order after a week and didn't get a response. I was starting to wonder if the bad reviews were true. I started the process with bank to get money back but then on Monday I got an email saying they were on the way and today it arrived. Would use again

Thumbnail of user robertd262
2 reviews
3 helpful votes
December 30th, 2016

I ordered polanight and it is worth buying and effective for my teeth whiteness. I am also going to order mouth trays for my wife...

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Thank you for your review Kind regards HappySmile(UK)

Thumbnail of user kylej19
2 reviews
19 helpful votes
October 22nd, 2016

I bought whitening gel. It was delivered early than I was expecting. Staff was also polite and well coordinated with me while i was ordering. Thanks

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hi Kyle, We are pleased you was happy with the prompt delivery. We post by "first class" by Royal Mail recorded service. Great to see you are very happy and thank you for leaving your review. Kindest regards Michael (HappySmile) UK

Thumbnail of user gregj33
11 reviews
39 helpful votes
October 15th, 2015

I never used the company and saw some negative reviews but I did some checking and they seems to sell to anyone who is buying. I used Polanight from ny dentists and it caused my terrible pain. I too will buy the happysmile own brand, The negative comments do not seem genuine so I suppose it mu be the dentists trying to put people off from buying them. I did a quick check on happysmileuk+ charity and it seems the company also gives to sick childrends charities. I have also seen lots of teeth whitening "trolls" online from the non- peroxide brigade so far this website seems the best online and they muct be good as I remeber them online in 2003. My tip would be to use happysmile own brand as I have seen so may top reviews and seems so gentle. I will be using them for sre and will update you all. Hope my review helps you all GREG

Thumbnail of user gabrielag6
2 reviews
21 helpful votes
October 30th, 2016

I ordered mouth tray for my mother and it was effective. Will buy again soon... Thanks

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Thank you for ordering. This is a helpful link on how to make your HappySmile instant trays at home ( Simply Copy & Paste) We hope this link is helpful to you http://www.happysmileuk.com/teeth-whitening-gels-uk-how-it-works.html Michael

Thumbnail of user clarep7
10 reviews
50 helpful votes
April 14th, 2016

We follow HAPPY SMILE on TWITTER they are highly popular and have a BIG FAN base! How come they have so many "likes" from all those dentists? Dentist's know best they think Happysmile is wonderful! I do not think they are offensive they simply give smile reviews! We love them! They supply top patient products. We are NOT offended we LOVE the reviews! :) Just read all the posts and tweets, if you look carefully you will see that they support many charities in the UK. We love you guys and we are a fan! Products are excellent and that Happysmile 35% is amazing... geez my teeth went so white I did not have to brush for a month :)

Tip for consumers:
Check them out on Twitter they are very popular and you will love them too. We are huge fans of them and we love the celebrity reviews.. :) :)...keep up the good work happy smiles you are a top company...truly awsome as youhave top products, speedy delivery and great staff.

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Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Happysmile 35% is very effective. Very fast. Michael

Thumbnail of user johnw37
2 reviews
87 helpful votes
March 5th, 2011

I have shopped with happysmileuk.com and found them very helpful. I placed my order FEB 2011 and delivery was FAST only had taken 2 days to arrive. I ordered opalescence from them for me and the wife. The telephone support was helpful, to my suprise they even answer in an evening and was really handy as I work in the daytime. I have shopped on other websites but I found the prices to be really discounted. I spoke to Dan on the phone and he was great, really friendly and he also gave me an order tracking number. This company also seem to have lots of dental products available, far more products than on other sites and they sell to the public too. I can not fault them and have told my work friends to shop with Happy Smile. The other thing I like is that they offer free dental samples. Many sites do not seem to have a news section but happy smile likes to keep customers informed. Keep up the good work Happysmile as I am one very satisfied customer. Top marks. Thumbs up... Thank you review from Dan.

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hello John, Thank you for your review. Kindest regards Michael HappySmile(UK)

Thumbnail of user bobr100
Bob R.
1 review
1 helpful vote
January 10th, 2017

Product arrived after 9 days. Happy with product if not the delivery time.

Please disregard the previous review.

Bob R

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hi Bob, Thank you for your updated review. We appreciate your feedback. Michael

Thumbnail of user lisar201
2 reviews
1 helpful vote
February 4th, 2017

The whitening gels are of good quality. My doctor was offering me same quality gels on much higher price... I am literally amazed to know its reasonable price. Shipping was also made in time..

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hi Lisa, Thank you for our feedback. Kind regards Michael

Thumbnail of user helsns
5 reviews
70 helpful votes
October 27th, 2014

I placed the wrong order and was sent polanight and contacted happy smile to tell them that polanight is a terrible product to use and I always use happy smile own brand as it works better and i get no sensitivity with happy smile ow brand gel. The customer service staff were very happy to replace the item and they even sent me a few extra free gels inside. I dealt with Charlotte the office manager and she was very polite, friendly and offers me a first class customer care experience. I have told my family and friends to order from Happy Smiles. THANK YOU HAPPY SMILE. If only all companies could be so professional.

Tip for consumers:
Happysmile brand worked better than polanight gel. Mt results were more impressive with the happy smile dental product.

Service
Value
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Thumbnail of user tarad2
8 reviews
89 helpful votes
October 29th, 2014

I have recently used teeth whitening products from happy smile
And my view is that happy smile 22% works way better than polanight.
I had no sensitivity and my teeth went very very white. I would use
This dental company again and I would tell family and friends to buy
From them as they work so well. I am very happy and all my friends
Tell me how nice I look. It was easy to use and it only had taken
Seven days to see the results. I found the website easy to navigate
And shop from and they also have very secure payment options. My
Only negative comment would be customer care took 2 days to answer
My questions but they were very professional and helpful. I suppose
They must be very busy with all the customers ordering as these
Products are so good. I did find very postive feedback on facebook
And twitter and it has been a very good shopping experience. I
Would like to thank Mr Ian Bailey the customer care manager who
Was so helpful to me when I contacted him for help and advice.

Tip for consumers:
The happysmile 22% worked much better than the polanight for me.

Service
Value
Quality
Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hello Tara, If you love using HappySmile 22% then try our new advanced formula called HappySmile 35% as it is highly popular. Very fast acting and the results are phenomenal. Please send me a private message and I we will rush you out some free samples. Kindest regards Michael HappySmile(UK)

Thumbnail of user sarahc83
5 reviews
63 helpful votes
October 27th, 2014

I have just got married and needed a product to whiten my teeth for my big day. I purchased happy smile 22% and this was incredible. My Photos were fantastic. The product was easy to use. Teeth so white. I am happy.

Tip for consumers:
Great product for a wedding.

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Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Dear Sarah, Thank you for your feedback and review. It is great to know that you had the perfect smile on your big day. Kindest regards, Michael HappySmile(UK)

Thumbnail of user heleny9
5 reviews
75 helpful votes
October 22nd, 2014

I am a big fan cooking at home. My teeth were very yellow due to the curry I make for the family. Have used this site for products recently for teeth cleaners and my stains have gone. This is best site for teeth cleaners.

Service
Value
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Quality
Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hello Helen, We are very pleased you are so happy from using HappySmile dental products. Thank you for taking the time to leave your feedback. Kindest regards, Michael HappySmile(UK)

Thumbnail of user susand1
1 review
22 helpful votes
December 3rd, 2009

The website at happysmileuk is good i have read the comments about not receiving goods I have used them before but it was about a year ago and i had no problems with them at all really helpful and goods were delivered on time intact. I have tried to contact them again and i can only think that something may have happened, as i can only say how good the guy called michael was to myself on various occasions.
Sue

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hello Susan, Thank you for your review and feedback. Kindest regards Michael (HappySmile) UK.

Thumbnail of user miked8
1 review
46 helpful votes
July 16th, 2010

Hi,
I used this product for the first time this evening, the polanight starter
Kit. I have never used a product such as this before so was unsure what to
Expect but I am already thrilled with the results.
I have always thought that people are extremely quick to write letters of
Complaint if they are dissatisfied with a product or service yet not so
Forthcoming when there have been no problems! Not only was the price
Reasonable but the delivery prompt and the product has shown results after
The first application. Not only would I order from your site in the future
But I would highly recommend it to others.
Anyway, just thought it was only fair to give credit where it was due!
Mark

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Thank you for your review.

Thumbnail of user iang25
1 review
43 helpful votes
November 24th, 2014

EDITED REVIEW: ITEMS DID NOT ARRIVE, HOWEVER I DEALT WITH MIKE AT HAPPYSMILEUK WHO WAS VERY PROFESSIAONAL AND SORTED OUT MY PROBLEMS AND ITEMS ARRIVED AS DESCRIBED... WOULD RECOMMEND AND USE AGAIN.

Thumbnail of user mikec101
Michael C. – HappySmileUK Rep

Hello Ian. Thank you so much for your review. Please see us on Twitter.com/happysmileuk

Thumbnail of user peggyj7
7 reviews
38 helpful votes
October 15th, 2015

I AM A DENTIST AND THE ONLY PEOPLE YOU CAN OBTAIN YOU THESE PROFESSIONAL PRODUTCS IS A DENTIST. DR PEGGY (DETNISTS)

YES THEY DO SELL BRANDED SAFE DENTIST PRODUCTS BUT A DENTIST WILL GIVE YOU CHECK YOU FOR JUST £300 TO £400

WHY DO THIS TREATMENT YOURSELF WHEN YOU CAN PAY THE DENTIST FOR HELP AND AVICE.

Service
Value
Shipping

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From the business

Business History

UPDATED MAY 2016

HappySmile is the leading UK tooth whitening brand. Established in 2003 we have been online for over 13 years. We are the only UK tooth whitening brand that is dentist approved and scientifically tested.

If you have been to the dentist and have not had the HappySmile brand then you have not had the OFFICIAL patient brand that is clinically tested. You can see PROOF online that HappySmile is the only TESTED UK brand. Please copy and paste this URL that is on a government medical webpage: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ You can see that these scientific dental studies prove we are the only UK tested brand.

You can ALSO visit www.twitter.com/happysmileuk to see that thousands of dentists follow us on Twitter and use our dental products as we are the largest dental community on social media. Our fans also include TOP UK dental professors and famous celebrities.

Our Tooth Whitening Products are:
TESTED
FREE FROM SENSITIVITY
PROVEN TO WORK
DENTIST APPROVED.

We are the largest tooth whitening supplier in the UK.

You will NOT find a better brand than HappySmile. We are TESTED, PROVEN TO WORK SCIENTIFICALLY!

We also make advanced custom fit dental trays that are highly popular. Unlike other dental labs we supply 2mm with important seals and reservoirs. You MUST have reservoirs for best results.

You can order all our dental products from our dental shop online. We include FREE worldwide delivery.

If you are looking for reviews then try reading scientific facts here>>> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ and visit our Twitter page to see that we are the most popular dental community on social media. www.twitter.com/happysmileuk

These are FAMOUS celebrities who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/famous-fans-happysmile-uk/members

This link is for TOP UK Professor fans who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/professor-fans/members

We do not have a list all the UK dentists who are fans as we have thousands!

These are the UK charities that we donate to:
Tree of Hope
Oral Health Foundation

HappySmile Clinical Dental Product Studies:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/

We are the only UK tooth whitening brand that is tested and clinically proven. No other brand of tooth whitening in the UK is tested. We are very proud to be the most popular brand. Please feel free to ask for a FREE dental sample. You are happy to try before you buy.

Please keep SAFE when using tooth whitening products. HappySmile is the ONLY UK trusted brand that has been scientifically tested. This web link is PROOF that HappySmile is the OFFICIAL UK Dentist/Patient brand... You can see for yourself here just copy and paste the link> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/

We are also listed in the European Journal of Dentistry (You are only listed in this dentist journal if you are the leading dentist brand). You can see for yourself here just copy and paste the link> http://www.eurjdent.com/article.asp?issn=1305-7456;year=2014;volume=8;issue=4;spage=538;epage=545;aulast=Peskersoy

HappySmile Guarantee:
Our tooth whitening products are PROVEN by science to whiten your teeth. We are the most popular UK tooth whitening brand. The reason you are reading this is because you have heard about our high quality dental products. If you are looking for reviews then visit the web links above or visit our dental community on Twitter! We guarantee all our dental services. If any dental order is lost in the post then do not panic as we will replace it free of charge. Please always allow time for delivery. All dental orders are shipped by Royal Mail 1st class recorded delivery. If you are not in then you will of been left a calling card. You should always ask your Royal Mail local sorting/delivery office for your order incase you were not in to sign for your dental order. If you need us to give you a tracking number then please contact customer support and submit us a ticket. You can submit a ticket by copying and paste the following link: http://www.dentalsupplyglobal.com (Please do not send in duplicate tickets).

We have AMAZING customer services that are very professional that love to help customers! This is an audio testimonial from HEARTFM Scotland Radio (Copy and paste the link into your browser to listen to the radio audio clip) http://picosong.com/gTKC/

Thank you for reading about HappySmile and we look forward to sending your dental order. Please tell all your family and friends about us, so they too can order official scientifically tested dentist approved tooth whitening products. Nothing works better than HappySmile when whitening your teeth the professional way!

Company Representative

Thumbnail of user mikec101
Michael C.
Mr Mike Cohen (CEO)
UPDATED MAY 2016

HappySmile is the leading UK tooth whitening brand. Established in 2003 we have been online for over 13 years. We are the only UK tooth whitening brand that is dentist approved and scientifically tested.

If you have been to the dentist and have not had the HappySmile brand then you have not had the OFFICIAL patient brand that is clinically tested. You can see PROOF online that HappySmile is the only TESTED UK brand. Please copy and paste this URL that is on a government medical webpage: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ You can see that these scientific dental studies prove we are the only UK tested brand.

You can ALSO visit www.twitter.com/happysmileuk to see that thousands of dentists follow us on Twitter and use our dental products as we are the largest dental community on social media. Our fans also include TOP UK dental professors and famous celebrities.

Our Tooth Whitening Products are:
TESTED
FREE FROM SENSITIVITY
PROVEN TO WORK
DENTIST APPROVED.

We are the largest tooth whitening supplier in the UK.

You will NOT find a better brand than HappySmile. We are TESTED, PROVEN TO WORK SCIENTIFICALLY!

We also make advanced custom fit dental trays that are highly popular. Unlike other dental labs we supply 2mm with important seals and reservoirs. You MUST have reservoirs for best results.

You can order all our dental products from our dental shop online. We include FREE worldwide delivery.

If you are looking for reviews then try reading scientific facts here>>> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ and visit our Twitter page to see that we are the most popular dental community on social media. www.twitter.com/happysmileuk

These are FAMOUS celebrities who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/famous-fans-happysmile-uk/members

This link is for TOP UK Professor fans who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/professor-fans/members

We do not have a list all the UK dentists who are fans as we have thousands!

These are the UK charities that we donate to:
Tree of Hope
Oral Health Foundation

HappySmile Clinical Dental Product Studies:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/

We are the only UK tooth whitening brand that is tested and clinically proven. No other brand of tooth whitening in the UK is tested. We are very proud to be the most popular brand. Please feel free to ask for a FREE dental sample. You are happy to try before you buy.

Please keep SAFE when using tooth whitening products. HappySmile is the ONLY UK trusted brand that has been scientifically tested. This web link is PROOF that HappySmile is the OFFICIAL UK Dentist/Patient brand... You can see for yourself here just copy and paste the link> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/

We are also listed in the European Journal of Dentistry (You are only listed in this dentist journal if you are the leading dentist brand). You can see for yourself here just copy and paste the link> http://www.eurjdent.com/article.asp?issn=1305-7456;year=2014;volume=8;issue=4;spage=538;epage=545;aulast=Peskersoy

HappySmile Guarantee:
Our tooth whitening products are PROVEN by science to whiten your teeth. We are the most popular UK tooth whitening brand. The reason you are reading this is because you have heard about our high quality dental products. If you are looking for reviews then visit the web links above or visit our dental community on Twitter! We guarantee all our dental services. If any dental order is lost in the post then do not panic as we will replace it free of charge. Please always allow time for delivery. All dental orders are shipped by Royal Mail 1st class recorded delivery. If you are not in then you will of been left a calling card. You should always ask your Royal Mail local sorting/delivery office for your order incase you were not in to sign for your dental order. If you need us to give you a tracking number then please contact customer support and submit us a ticket. You can submit a ticket by copying and paste the following link: http://www.dentalsupplyglobal.com (Please do not send in duplicate tickets).

We have AMAZING customer services that are very professional that love to help customers! This is an audio testimonial from HEARTFM Scotland Radio (Copy and paste the link into your browser to listen to the radio audio clip) http://picosong.com/gTKC/

Thank you for reading about HappySmile and we look forward to sending your dental order. Please tell all your family and friends about us, so they too can order official scientifically tested dentist approved tooth whitening products. Nothing works better than HappySmile when whitening your teeth the professional way!

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