HanzoSwords

I am a longtime customer of hanzoswords.com. Making 5 or 6 orders i experience only one issue which was a shipping delay for a product but the company stayed in communication with me and gave me a free pocket knife for the delay.
They are good in my book and I would recommend them.
I find their prices to be very good, anyone who has posted with an issue if you email them I am sure she they will try to make things right.

Customer Service has to be the best I have received yet. I am very happy they take time to ensure you are pleased with your order. Jen was an absolute pleasure to talk to. I am ecstatic that I was able to find not only a company that cares about its customers feelings towards their purchases, but the quality in those products as well... they have the perfect balance of excellent customer service and excellent product quality... I will definitely be visiting their site again... And soon... :)

Amazing service, The managers was enthusiastic and knowledgeable about their products, helped me out all of the way through the offering process. They always emailed me to make sure I was doing okay. Then texted me updates about shipping. They always wanted to make sure I was okay. I was never alone. I got my product and am happy with the service. They are prompt on response by phone AND email. Friendly people, good product, will definitely do business with them again.

HanzoSwords may have just saved Christmas for me. My son decided at the last minute that he wanted a katana to display in his room. Since he was a big Kill Bill fan, I could build him a Kill Bill display with swords from Hanzo Swords. I have to say that the quality of the autographed Michael Madsen sword is fantastic. I couldn't be happier. What has really stood out though during this has been Hanzo Swords' customer service. Jennifer has been superb at following up with me and even checked in to make sure that I was 100% happy. I HIGHLY recommend HanzoSwords.com and I will be a faithful customer going forward.

My experience was very positive. I find that the communication was very clear. The information given was precise and the pricing was exact. All the products were just like on the website. Delivery was on time and not too expensive. I will definitely be doing many other purchases in the future.
Thank you very much!

I was very pleased w/ my experience w/ HanzoSwords.com. I purchased a replica of the Halo Covenant from another company which would not respond to any of my repeated communications. I ended up canceling the order (with a great deal of effort) and found this site. I ordered a similar sword from HanzoSwords.com. The next day I received a personal call from the owner telling me that they didn't have that model in stock, but that they would replace it with a newer model at no additional charge and it was on the truck the very next day. While it was unfortunate that we weren't able to get it by Christmas, it arrived the following Monday and my brother ended up loving the gift. The owner was very helpful every step of the way answering any questions and concerns that I had. I will definitely be going back to them. Their customer service is superb.

My recent dealings with the new owners of Hanzoswords.com could not be more favorable. On September 23,2014, I called the company directly to inquire as to shipping time for a Michael Madsen- autographed Budd sword for a gift. I ended up speaking to the owner directly. She was very knowledgeable, was reassuring regarding shipping times and talked to me at length regarding different types of display mounts. I ended up ordering two swords. The swords arrived several days BEFORE expected, were exactly as described, and all ancillary components (stands, cleaning kits, certificate of authenticity, etc.)were included as promised. The owner even emailed me four pics of Michael Madsen signing the sword! I would order from this company again without hesitation. Don't be dissuaded by negative reviews of prior management/ownership issues. Hanzoswords.com really delivers.

I have had similar experiences with HanzoSwords.com. I did a simple order for a machete and stand. Three weeks later, no word from them on a ship date for items that were supposed to be in stock. Followed up again. They said it would be shipped "tomorrow". Absolute lie. Three more weeks and still no word. Followed up every day for several days. Few emails were answered. Claimed they shipped. Another week passes. No shipment. Finally shows up and the order is incomplete and the USPS tracking of the ship date proves that they lied about when it was originally shipped. It was not shipped until a few days previously. Several weeks of repeated lies. I send them another email, noting the deficience in the shipping. Where is the stand. That finally arrives about a week later. Don't trust these guys. No apologies. No breaks in price due to late shipments and incomplete shipments. No offers to make anything "right". Callous disrespect for customer.

My first experience with Hanzo swords was rather nice actually, initially I had a little bit of trouble with My credit card on the site but it was the credit card companies fault, one phone call however put me in contact with the owner where she helped me get a large order ready to go. My order was placed on Monday and I received all products by Wednesday so shipping was very nice. I will be making more purchases this coming Monday and probably a few more around Christmas time so If you want a quality sword at a really good cost Hanzo swords can't be beat.!.!

This was my first time dealing with HanzoSwords, and it won't be the last. Their choice and availability of weapons and armor are unsurpassed. The customer service department is friendly and goes above and beyond to help the customer.

I ordered the leather helmet liner and the Spanish Helmet.

The liner, is of leather and cotton construction, well made, looks good wearing it by itself, and definitely a plus for cushioning when used under the helmet. Top Quality.

The Spanish Helmet fits perfectly (With the liner) and is a perfect reproduction of a conquistadors. Its outside finish is mirror polished as it should be. The interior is a little rougher, but so were the originals, but whose looking at the inside, when its on your head? Again, True Quality.

Having attended several re-enactments from the 1600's time period, colonial America, I found re-enactors wearing this particular helmet more than others. The 1600's were transitional throughout the world, and countries would buy excess helmets from where ever available.

My interest for obtaining these two items, is as a re-enactor of Dutch, and English colonists in Orange (New Netherlands, Albany, 600's, And Musketeer in 1600 Virginia, CT. And Pennsylvania. Living in Illinois puts me closer to these activities. But when living in CA. 4 months of the year, its possible for me to use the same accouterments to portray a Spanish Conquistador.

HanzoSwords was definitely the place to buy from, for both price and quality.

Thank You for making available, I will be returning to shop again.

Mike, from Illinois/California