By far, the best customer service I have ever received!
Ordered: Specific props needed for Halloween costume.

I was contacted directly by the owner when the specific design of an item I ordered had unexpectedly run out of stock. She offered several more-than-reasonable resolutions, of which I accepted a substitute item (which was actually an upgrade) at no additional cost to me. She must have heard the lingering disappointment in my voice about the specific design I wanted, though, because she said she would make a few phone calls to see what she could do. Much to my delight, she called me back a short while later to let me know she was able to obtain my original item and would expedite the shipping.

As if this wasn't already going above and beyond for her customer, she set the bar even higher: After I expressed great interest in the substitute item as well, I was having trouble deciding which design I now wanted. As a solution to my indecisiveness, she offered both items to me for one amazingly low price, with no additional shipping cost! I was blown away and graciously accepted her offer. I received the items quickly and in excellent condition.

About a week later, I damaged a different costume accessory that I had purchased from another store/seller (prior to discovering hanzoswords.com). Panicked that Halloween was quickly approaching, yet feeling comfortable enough to call Hanzo Swords again for help, I gave the owner a call to see if there was anything she could do. She was more than willing to offer me a great deal on a replacement, even though I had not purchased the original from her! After describing the item to her, we discovered that HanzoSwords.com did not sell the same item that I needed a replacement for. This didn't stop her, though - she scoured her resources and found the exact item I was looking for. Despite not normally selling this item, after making a few phone calls she was able to order a single unit from a wholesaler AND have it shipped directly to my house to save on shipping time. The item arrived today, in pristine condition, and completes my Halloween costume perfectly!

I have never been treated so well by a business. To be contacted directly by the owner shows true commitment and involvement in her company. She talked to me like a normal person and showed legitimate interest in helping resolve my issues. She maintained professionalism all while being warm, friendly, and personable. I can't think of a better example of customer service and "going the extra mile."

I was so impressed with hanzoswords.com that I told a friend about the website and the superior service the owner provided. After hearing my experience, and seeing the quality of the items I had ordered, he now (very last-minute) wanted to dress as a similar character for Halloween and asked for the owner's contact information, to which I enthusiastically obliged. He gave her a call, she found what he needed, she was able to get him a great price, and his items are already on their way - to be delivered just in time for Halloween.:-)

I would recommend this site to anyone looking for swords, shields, and the like in a heartbeat. I will gladly promote their name here, and on other review sites, with the hopes that other companies might recognize and catch on to this owner's outstanding service. I can honestly say that if every business were run like this, the world would be a much happier place.:-)