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HalloweenCostumes has a rating of 3.51 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HalloweenCostumes most frequently mention good quality, timely manner, and fast delivery. HalloweenCostumes ranks 3rd among Costumes sites.
This company responds to reviews on average within 1 hour
No positive highlights yet
Great website for costumes! The costumes arrived very fast to Israel (1 week!). Costume are unique and with high quality. Also, customer services is great! They have online chat and are very responsive. I got one of the costumes with a shirt too small for my child. They checked and indeed it is small. They offered replacement or refund. I already arderrd another costumes which are on the way 😃
This place messed up my costume order and sent the incorrect costume in October 2023. When they finally sent me the corrected order, I sent the incorrect order I received back. This month I was harassed by emails for 3 days by Jeanette W. These customer service reps need proper training. I asked multiple times for her to stop emailing me and so what she had to do. I finally had to be rude and block her. Please do not shop here.
The costume I ordered was ok. Served the purpose. I'm here to talk about shipping. I paid to have shipped overnight, I ordered on a Thursday 05/04 and paid 23.99 to be shipped overnight which was a delivery date Monday 05/08. I watched tracking all day. Then at 4:35 said no one there for delivery. This is a business that it open 7 days a week hours are 10-6. So Tuesday morning I get up start watching delivery again. I need this delivered today. FedEx pulls up, starts to leave without bringing package in. Go out to flag down driver. He said he had the package on his truck yesterday but wasn't in the area so took back to FedEx to be delivered Tuesday 05/09. But I paid for delivery on Monday. So, who fault is this. Should I get part of my money back? It all worked out, but I'm tired of people not doing their job. Very tired of it. Customer service has gone to hell in a hand basket. Come on, can't we all do better!
This costume was a horny drunk purchase. I didn't see the crappy reviews until after I paid. It came 4 days late which sucks because I paid so much for shipping. But the costume was great. Exactly what I wanted. We had about of fun last night.
Tip for consumers:
Don't. It worked out good for me but you can tell that this site it sus.
Products used:
Woman's fox costume
We bought a costume that ended up being a size too small and after returning it through the mail, we ended up losing money and not having a costume, as they only refund the product and After reaching out they refunded the shipping as well
Tip for consumers:
Don't use this site
Products used:
Nothing from them
I ordered a football girl costume and messed up the address. They said it was at the post office but when I went they said they sent it back. I called the company and they said It would be 14 dollars to ship it again. I said alright and they hung up so.
I'm sorry that you had the issues with your order Danielle! I have responded to you privately, and I hope to hear back from you soon. If you have any other questions in the meantime feel free to contact me at the phone number listed on our website. I look forward to hearing back from you soon!
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Hey Joshua!
Do you happen to have your order number so I can look into this for you? I'd be happy to!
Thank you,
Justine
Customer Service Manager
HalloweenCostumes.com