Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I recommend this shop, because prices are reasonable and products are high quality. Delivery was fast. All in all, I am happy with my orders.
I first had to contact via email to make return. I received no response. I then found a return spot on their website. They said they would prefer to give me a credit (which I do not want), or I could return at my own expense (fine with me), but did not provide a return address, which I am still searching for.
I ordered an item and it looked much red-ish in real life. I wanted to review it so others would now but it is impossible to submit product reviews and that makes me think that the reviews are not really real
I could not have been happier with the products, the customer service i received and the accurate information on delivery times
The products received met expectations and happy with the products. Great company! I am highly recommend it!
Great website, it was easy to find what I was looking for and to negotiate around the site. Slick, professional and does what it says.
The Service was great and seamless. Although not the fastest delivery, but considered above average.
I'm happy with my order, it arrived in 4 days and the quality of the products is good, items look basically what I expected them to look like
I received everything I ordered in a timely fashion. The quality was amazing! I love the fact that I can order anything on the website in any quantity. Will definitely use this company again.
Since I found this site I have been buying non stop. The prices are fairly good and the 2 day shipping on most items is a bomb.
Exactly what I ordered. This was packaged very well. Thank you again and I will use you again in the future!
The staff are super responsive, they still were able to deliver on the date I needed and I ordered! I will continue to use them for all my future orders!
They are a wonderful company to work with. The website was super easy to use very user friendly and everyone I corresponded with was very professional and nice. I will definitely use this company in the future.
I will never buy from Halara again. Clothes run too snug and too tight "Chinese sized " ( what ones expects when item made in China- which I did not know) and returns are a pain in the rear end.
I sent 4 emails before they would give me a return address. No return mail label is provided-- really? How hard is that?
YOU must pay for return shipping and make sure you have original packaging.
I purchased some items from Halara. I tried to return some items and followed the instructions they sent me. First, they tried to tell me to take a credit. After I said I wanted a refund on my credit card, they "couldn't find" the returned merchandise in the warehouse and consequently, I didn't receive my $177.00 refund. They are continuing to give me the run around. So, unless you absolutely KNOW you want something and there will be no returns, don't buy from Halaria.
After meeting with an error in the online portal to request a return and not being able to proceed that way, I opted to return via email, which is explicitly listed as an allowable method for requesting a return.
Rita, the contact who responded to me, just linked me to the portal for submitting an online return rather than processing my return request.
It's pretty simple - don't have a policy on your website you aren't willing to have your customer support fulfil.
I will not be shopping from Halara again.
At first you think it's the perfect dress based on the ads on TikTok about how it feels like a cloud and super comfortable. But if you don't have the perfect measurements, it's not going to work out. Originally ordered a small based on the measurements and my normal size. It ended up being way too tight in the bust so we asked to return and exchange for a bigger size. They said we could keep the dress if we elected to get a gift card, instead of a refund, which saved us time. We went with the gift card and ordered a size up. Once I tried it on, I cried. It was way too loose in the bust and made it look like my boobs were sagging, the breast pads were warped and didn't sit right. And it made me look bigger than I actually am. I did not feel comfortable or confident in the dress at all. But hey it did feel like a cloud.
It was very easy to find what I wanted and the quality was good
They're not as flattering as all the hype. I ordered a medium in the cross over leggings. They look like an extra small. I have to keep pulling them up. My body has a thin waist but I have hips. So the leggings don't conform to my body. Took almost two weeks to get them. Good quality nevertheless.
The return process is impossible. I have sent them two emails with the details on what they asked for in order to complete the return and they respond back asking for the same thing. They have a return portal that does not work when you click on the link. This is just another scam company from China. Stay away!
About the Business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT. Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market. Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste. This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members