The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Good. Everything fits and it shipped fast. Would buy again.
Great shipping no problems love the dress glad I took a chance.
Good product, and liked the flair legs —————————————-
Good luck with the rain today i i a las que se le he hecho un favor a tu mom de tu amiga que te va hacer un favor de tu
Good website, good pictures, great service. I liked the updates about my order.
Very fast delivery and I got everything I ordered!
Love their products! Overall experience with order and delivery was smooth. I got a lot of updates on the package being delivered and once I tried them on I wanted to get on the website to buy more haha
It was a good experience. Lots of communication and I felt like you guys have lots of options
Need help to make a return, have been unable to do so
Cute dress. But seems a little more like a swim suit to me. I got a size too big. Once I exchange it hopefully my experience will be better. Being a big girl, it's hard for me to find things that fit me right. And the top was a lot bustier than me. Wish the straps tied tighter. Then it would've been perfect I think.
Hi Amanda, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Shipping took a little while but overall the product was great
Shipping took a while, but at least it was free. Love my shorts. Thank you.
My ordering experience went well, I didn't experience any issues. The item was delivered fairly timely. I didn't really need it until May but since I noticed it I decided to purchase it early in case there were any issues with the actual size.
Customer service responded quickly! They were able to share the status of my order AND the next steps for what to expect.
Hi Katie, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
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Great love how easy it was to find what I was looking for
The shopping experience was favorable and there is a variety of items to select from.
Hello this is my second attempt to answer this message my order is wrong. I did receive the gray short and skirt combination but the pocket is sewn wrong! It is closed at the top it is open at the bottom so anything I put in the pocket will fall out. I will contact the company but I would like a refund since there is no way I can return this item to China please help
Hi patricia, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi APRIL, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!