The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
They take good care of their customers and it feels good
Looks cool cannot wait to try
Great experience, I love my new dress and skirt.
It was awesome, straight forward, quick and clear. Loved it.
The delivery was really fast! And I love my leggings So happy with my purchase
I love the products. Everything fit and very cute!
Just ordered a bunch of stuff! Got a free headband too
I love the products. So cute for summer and holds everything in.
It took long time to receive any kind of confirmation. And it took almost 3 weeks to arrive but it did...
Five days and my order has not shipped yet. I appreciate the communication about it.
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Beautiful clothes at great prices. The web site is easy to navigate, making purchases easy.
Great communication nice colours, look like good quality for the money
User friendly easy website. Can't wait to receive my leggings!
Easy shopping experience, difficult return process.
Hi Emily, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
So many sites that sell the same thing because they are all knock offs. I worried that I selected the wrong site.
The dresses are great! The material on the bottom of the midi chill dress is odd and wrinkles easily but the quality of both are great. Shipping took a while and the shipping updates were behind, it came earlier than expected via the website but took three weeks but worth the wait after getting them in. I love the built in padding so no bras! The whole reason I ordered!
Badass clothes! LOVE! Easy to navigate the site too.
It came on time and i was able to exchange easily!
It was a good experience, delivery notifications were top notch, and support at the ready to assist. I haven't had a better experience with another provide. Good job!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!