Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Clothes are nice and good quality and customer service was great
I'm extremely upset about the leggings I received. I ordered the pet resistant leggings with the criss cross waist band and the tennis skirt. I'm a pet sitter so I thought the leggings would be excellent. At first glance I was totally in love with the products. After wearing the leggings just once I found they were slipping and falling down ALL day. I'm 5'5 117 pounds so I ordered an XS but these pants fit so horribly. The skirt is okay, but after two wears, the shorts underneath the skirt are starting to pill. Highly disappointed and not willing to pay shipping to send this garbage back to wherever it came from.
Halara.com does not give an address to send returns to. The online return portal requires pictures of item to return. Halara.com responds daily by email but does not supply an address. The return policy specifies to NOT return items until following procedures. After several email exchanges from "The Halara Team" NO RETURN ADDRESS HAS BEEN PROVIDED and the latest email from them states they are a " young company" and "cannot supply a return label" at this time. NO ADDRESS has been provided again.
I was really excited to try these leggings out but I should have bought the dress instead. I got the wrong leggings and size and to "return" them is an exhaustingly long process, so I won't be shopping here anymore.
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I unfortunately did not get the top because it was out of stock, but halara immediately gave me a refund which was very convenient!
I ordered an item over 2 months ago and still have not received it. I contacted them and they updated my tracking status. Since then, the tracking has still not updated. Waste of 40 dollars. Really disappointed.
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Beautiful clothing. Can't wait to get my first order.
Satisfied with my new clothes. They fit well will buy again
Super easy. And everything is a fair price. Love the after pay option.
I have only gotten two items from halara and im hooked. They both fit perfectly and really accentuated the right places. The material is super comfortable and easy to move in. I love the shorts underneath, its so clever and makes them so much more efficient. The color of blue i got is gorgeous too. The Halara website was really easy to use and the shipping was pretty fast. I was able to track it and see where it was while it was on its way to me.
Amazing and easy to find! Great purchases! Absolutely would buy again!
Great product very comfortable and cute will order again
Way Cute stuff! Great selection. And True to size. But some of he biker shorts aren't tight enough to leg.
I ordered several of these on different occasions; I received them in a appropriate amount of time. The fit and fabric are amazing! I will be ordering more. Thank you for being a legitimate company!
Quick and the website is super organized! I love it.
Completely in love with everything. Fits great and the pockets are the perfect size
This is what I got when I tried to return two of the dresses that did not fit me well (too high waisted).
Keep in mind that they shipped from China so I presume I would have to ship them back to China and deal with customs forms, delays in shipping, etc. I asked for the gift certificate but have not received a reply or a gift certificate.
Miya (HALARA)
Apr 14,2022, 17:02 GMT+8
Hi there,
Sorry to hear you didn't like the style you received.
Instead of returning the item, we would like to offer you a gift card in the amount of $79.9 that you can use to purchase a new product. In this case, you can keep the old product or we would recommend that you gift it to a friend or donate it to an organization of your choice.
As an alternative, we are more than happy to assist with the return process if you won't accept the gift card.(Your return deadline is 2022-05-11 23:59:59)
Return Condition:
As we are a young start-up, we are sorry that we are unable to provide your return label at this stage, and the return shipping fee shall be covered by you.
- You have 30 days to decide if an item is right for you.
- Item can only be returned if it is in good shape, unused, unworn, and contains all its parts with their original tags/package.
- Free gifts must be in good shape, unused, unworn, and returned with the original item
- Swimwear, lingerie, water bottles, hair accessories, socks, and masks cannot be returned for sanitary reasons.
Please click our return policy for more details.
Please let us know which option you prefer.
Look forward to your reply.
Take it easy,
The Halara Team
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Easy shopping experience. Love the feel, fit and colours.
Easy to order, delivered quickly. Bought for a trip to Vegas and got tons of compliments!
Fits true to size, very comfortable and soft fabric. I keep wanting more colors and styles!
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!