The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Faster shipping than expected. The product is great and fits even during pregnancy. I will be wearing it all summer!
Took longer than expected to get here but everything is decent
Awesome leggings. I have four dogs and they all shed so these are perfect!
They are very comfortable! I would recommend them!
I ordered my 2 dresses about 3 weeks ago and I'm still waiting not sure what is going on. Don't know how to contact
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Everything was great. Had no issues and love the stuff I got.
The sale prices were great. The delivery was fast. I wasn't able to get great updates on the status of my order though because emails kept going to spam. There are too many promotion emails for sure. I'm satisfied with the quality of the products. There was a sizing issue with one and I've been told I will get store credit for it. Unfortunately, the spam emails are causing complications with receiving the store credit:
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Being short and heavy it's hard to find any cloths but these are perfect. I can wear them out and dress them up or down or just wear them to hang out. Extra comfy and soft I got blue and pink love them both
It took a couple weeks from the time I ordered it to the time I received it. Halara needs to find a more efficient method of shipping. I've been spoiled by free 2 day shipping.
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Quality products and honest notifications about delivery
It was okay. The customer service people were great. Just really disappointed in the top
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Order and deliver flawless thank you. Unfortunately I don't like the material so probably won't wear them..
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Shirts underneath too big so it doesn't feel good on
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Great brand and amazing quality! The basics are a need.
Delivery was a little bit longer than other companies. Leggings fit nicely and wash up great
The only complaint I really have is shipping time.
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Easy delivery nice clothing. Will order again. Love love love the skirt. Top is great for around the house, will get larger to wear out
Wish I could exchange the one dress. They said I would have to return, wait on a refund then reorder.
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Took a little long to come but I love it! Super comfortable and true to size
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Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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