The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Shipping was great! My leggings shipped out within 2 days and I got them about a week after and I live in Canada. The leggings are amazing, perfect for summer as there nice and thin but not see through!
Great. I tried to click five stars but it wouldn't let me. Shipping was fast. Product as described and really well made.
Products arrived quickly and were great! Just as expected
Poor quality for both dresses. Was willing to give the dresses an opportunity
I love the dress, but the removable breast cups smelled of ammonia when it arrived. I washed the dress and removed the cups and all was good.
Thanks for your feedback on our product. We just reached out via private message too! Hope you’ll give us a chance to make things right.
The 5th star would not light up - everything arrived and we're very satisfied. Will definitely order from Halara again!
Tried to give five stars, but no matter how many times I clicked, it wouldn't select the 5th star. Love the dresses I ordered. So cute and so comfy. Ordering was easy and they came much faster than I expected!
Perfect. Description suits the actual product, fast delivery.
Shipping was quite quick, the products are amazing quality, and I'm very happy with my purchase. Would absolutely reccomend
Great options for athletic wear and prices! Loved my new dresses!
Website is intuitive. Delivery is quick. Good job!
Just wore it to the gym and was comfortable the whole time. Received quicker than I expected. Thanks!
I have not loved any active wear more in my life! I was so pleasantly surprised i literally squealed when i put them on. They fit perfectly, the feel/ fabric is DIVINE. So high quality and more than i was hoping for.
. Good nice product should have a got a bigger size.
Thanks for your review! Your feedback is very important to us and we would love to improve your experience and overall perception of halara. We just reached out via private message too! Hope you’ll give us a chance to make things right Thanks!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT. Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market. Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste. This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi there, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!