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HalaraReviews 3,388

2.7
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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
607
value
141
shipping
152
returns
118
quality
428
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Instant Feedback

34,519 reviews
Texas
1 review
0 helpful votes
Follow Kendra R.
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Good, very helpful customer service and the dresses are fabulous

Date of experience: August 14, 2021
Texas
1 review
0 helpful votes
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The package arrived precisely on time and shipping as fairly quick!

Date of experience: August 14, 2021
Minnesota
1 review
0 helpful votes
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Ordered it and it came in a fair amount of time
August 14, 2021

Ordered it and it came in a fair amount of time. The material is super nice on both products. Only wish stuff was cheaper so I could buy more products.

Date of experience: August 14, 2021
Mississippi
1 review
0 helpful votes
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Site is not the most user friendly but it's fine
August 14, 2021

Site is not the most user friendly but it's fine. Shopping was fine

Date of experience: August 14, 2021
Nebraska
1 review
0 helpful votes
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Loved the clothes and shipping was fast!
August 14, 2021

Loved the clothes and shipping was fast! Paying was hard cause since jt was an overseas purchase my card blocked the order so I had to call customer service and my bank but it was totally worth jt

Date of experience: August 14, 2021
North Carolina
1 review
0 helpful votes
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Shipping took a bit but i still got my order before my vacation!

Halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2021
Johnny L. — Halara Rep
over a year old

Hi Sheila, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

Connecticut
1 review
0 helpful votes
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Love the pieces and told all my tennis friends about you as well and that my daughter works with you guys!

Date of experience: August 14, 2021
Florida
1 review
0 helpful votes
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The outfits purchased were smaller than stated
September 13, 2021

The outfits purchased were smaller than stated. Unable to wear any of the 3 I purchased.

Halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2021
Johnny L. — Halara Rep
over a year old

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message too! Hope you’ll give us a chance to make things right.

Canada
1 review
0 helpful votes
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Fast delivery
August 13, 2021

Fast delivery. Excellent. Garments are so soft and fit perfectly.

Date of experience: August 13, 2021
New York
1 review
0 helpful votes
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I absolutely love everything I have purchased!
August 13, 2021

I absolutely love everything I have purchased! The dresses are comfortable and flattering.

Date of experience: August 13, 2021
Nevada
1 review
0 helpful votes
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Shipping didn't take long, and the dress fit perfectly very comfy!

Date of experience: August 13, 2021
Colorado
1 review
0 helpful votes
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I am always hesitant about purchasing clothing online but I really hate shopping so sometimes I'll take the risk. In this case, I'm so glad I did! I purchased 2 athletic dresses and absolutely love them! Sizing is accurate and they arrived within a reasonable amount of time. I highly recommend them!

Date of experience: August 13, 2021
Finland
1 review
0 helpful votes
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The product I received was very good
August 13, 2021

The product I received was very good. I am very pleased

Date of experience: August 13, 2021
Georgia
1 review
0 helpful votes
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Love it!
August 13, 2021

Love it! Wish it got here faster, but was worth the wait

Date of experience: August 13, 2021
Canada
1 review
0 helpful votes
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Fantastic, quick delivery, good quality item
August 13, 2021

Fantastic, quick delivery, good quality item. Very satisfied

Date of experience: August 13, 2021
Texas
1 review
0 helpful votes
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Great fit, fabric and style, already placed my second order with you! Only thing that wasn't wasn't best was the shipping time. It was a bit longer than expected.

Date of experience: August 12, 2021
Massachusetts
1 review
0 helpful votes
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Wonderful!
August 12, 2021

Wonderful! I love the dress and have recommended it to lots of my friends and family!

Date of experience: August 12, 2021
Michigan
1 review
0 helpful votes
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I love the dresses I ordered, I love the way they fit

Date of experience: August 12, 2021
Canada
1 review
0 helpful votes
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Was quick, and clothes were all nice
August 12, 2021

Was quick, and clothes were all nice. Should have sized up in a few but they are still good

Date of experience: August 12, 2021
Florida
1 review
0 helpful votes
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Date of experience: August 12, 2021

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.


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