The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Good, very helpful customer service and the dresses are fabulous
The package arrived precisely on time and shipping as fairly quick!
Ordered it and it came in a fair amount of time. The material is super nice on both products. Only wish stuff was cheaper so I could buy more products.
Site is not the most user friendly but it's fine. Shopping was fine
Loved the clothes and shipping was fast! Paying was hard cause since jt was an overseas purchase my card blocked the order so I had to call customer service and my bank but it was totally worth jt
Shipping took a bit but i still got my order before my vacation!
Love the pieces and told all my tennis friends about you as well and that my daughter works with you guys!
The outfits purchased were smaller than stated. Unable to wear any of the 3 I purchased.
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message too! Hope you’ll give us a chance to make things right.
Fast delivery. Excellent. Garments are so soft and fit perfectly.
I absolutely love everything I have purchased! The dresses are comfortable and flattering.
Shipping didn't take long, and the dress fit perfectly very comfy!
I am always hesitant about purchasing clothing online but I really hate shopping so sometimes I'll take the risk. In this case, I'm so glad I did! I purchased 2 athletic dresses and absolutely love them! Sizing is accurate and they arrived within a reasonable amount of time. I highly recommend them!
The product I received was very good. I am very pleased
Fantastic, quick delivery, good quality item. Very satisfied
Great fit, fabric and style, already placed my second order with you! Only thing that wasn't wasn't best was the shipping time. It was a bit longer than expected.
Wonderful! I love the dress and have recommended it to lots of my friends and family!
I love the dresses I ordered, I love the way they fit
Was quick, and clothes were all nice. Should have sized up in a few but they are still good
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Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi Sheila, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!