• Hair Vivi

Hair Vivi

Overview

Hair Vivi has a rating of 4.24 stars from 73 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hair Vivi most frequently mention customer service, fake scalp, and good quality. Hair Vivi ranks 9th among Wigs sites.

  • Service
    21
  • Value
    21
  • Shipping
    21
  • Returns
    12
  • Quality
    21
Positive reviews (last 12 months): 91.4%
Positive
32
Neutral
0
Negative
3
48
See all photos

What reviewers want you to know

Positive highlights

  • I also over cut my lace, I contacted customer service and they responded quick and were very helpful.

Critical highlights

No critical highlights yet

How would you rate Hair Vivi?
Top Positive Review

“I don't recommend buying a wig without seeing it and trying it on.”

Danielle R.
4/14/24

It's a nice enough wig but I don't really recommend buying one if you can't see it in person and actually have the ability to try on first. Hairivivi they have a free exchange or return service so I purchased two different capsize wigs to decide which one to keep. After receiving it, Midlle one fit me better, so I returned the small one. Customer service sent me a return shipping label. The process was very smoothy, I finally returned the wig without any problem and received my refund very soon.

Top Critical Review

“Poor quality, little to no help from customer service.”

Mia r.
2/1/22

Spent almost $500 on a wig that is now balding, and unwearable. This unit didn't even last me 6 months, i look ridiculous. Once I noticed the balding I contacted customer service with pictures and their only response was for me to pay $60 and send it back to CHINA, so they can determine whether or not the balding frontal and overall poor quality was my fault. Or offer me $50 off a new wig, which is NOTHING considering their units go for $200+. Not to mention when i first purchased it, i waited 2 weeks with no updates or shipping information. Horrible company, nonexistent customer service, and overpriced poor quality hair. Will be contacting my bank as they have no intention of issuing a refund or replacing the unit.

Reviews (73)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user danieller860
1 review
0 helpful votes
April 14th, 2024

It's a nice enough wig but I don't really recommend buying one if you can't see it in person and actually have the ability to try on first. Hairivivi they have a free exchange or return service so I purchased two different capsize wigs to decide which one to keep. After receiving it, Midlle one fit me better, so I returned the small one. Customer service sent me a return shipping label. The process was very smoothy, I finally returned the wig without any problem and received my refund very soon.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user mollyg261
1 review
0 helpful votes
March 16th, 2024

Despite reading some bad reviews about Hairvivi, I decided to run the risk and invest my money in one of their wigs. The quality of the hair is impeccable - even healthier looking than my own! I have been wearing the very same wig for over 2 months, I used hairspray and curling irons and washed it, and I never had any problems with tangling or shedding - it actually never shed one single bit, unlike my own hair. Extremely, extremely satisfied with the brand and it's a shame that others did not think the same.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user aliceb1114
1 review
0 helpful votes
April 5th, 2024

I am new to wigs and love this one. I wasn't sure if it fit me so I ordered it in Large as well. The Average size looked better. I really appreciate Hairvivi. I have been also looking to buy wigs from other brands and many of the wig companies charge your card and then tell you a few days later that it is not in stock. But hairvivi shipped the order several hours after I placed the order, So amazing! Id rather give all of my business to Hairvivi.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user katiec799
1 review
0 helpful votes
March 6th, 2024

Truly adorable 💓 wigs from Hairvivi! I have purchased three different wigs from the Hairvivi and I am very satisfied! The quality and appearance of the wigs are just as good as those from influencers. The styles remain after washing many times and the colors are beautiful!. The excellent customer service makes for a wonderful shopping experience! Thank you!

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user vickys732
1 review
0 helpful votes
March 13th, 2024

Been a customer for several years. Been totally happy with everything i've purchased. They have a great return policy that i have only read about but never had need to use. Affordable pricing, easy to work with. Receive item promptly, good quality and fits good plus it was delivered on time. Would recommend!

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user agriffin710
1 review
5 helpful votes
May 10th, 2023
Verified purchase

I would have given it a 1 star but it came really quickly. I have had other wigs that were good from them, but this wig is not good at all. This wig has thin ends, won't keep curl with iron and spray or wet set. The hair is 2 different textures from front and back of the wig. When I contacted them about it they did not want to give a refund or credit or anything. I will never buy from them again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Thanks so much for your feedback and pictures and sorry the wig cannot meet your need.
You can be assured that all our wigs are made of 100% virgin human hairs and this wig is made using the same hair.
But we can understand your mood. If you think the wig has some problem, no worries you can contact service@hairvivi.com and then our customer service can better help you solve it.
Wish you a better shopping experience next time.
Best regards
Hairvivi

Thumbnail of user miar101
1 review
25 helpful votes
February 1st, 2022

Spent almost $500 on a wig that is now balding, and unwearable. This unit didn't even last me 6 months, i look ridiculous. Once I noticed the balding I contacted customer service with pictures and their only response was for me to pay $60 and send it back to CHINA, so they can determine whether or not the balding frontal and overall poor quality was my fault. Or offer me $50 off a new wig, which is NOTHING considering their units go for $200+. Not to mention when i first purchased it, i waited 2 weeks with no updates or shipping information. Horrible company, nonexistent customer service, and overpriced poor quality hair. Will be contacting my bank as they have no intention of issuing a refund or replacing the unit.

Tip for consumers:
Not worth the money, unit wont even last you 6 months

Products used:
Ariel wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user freyap26
1 review
0 helpful votes
March 3rd, 2024

OMG! The hair came Monday order last Tuesday from the sale! And all i can say is Hairvivi Hair your hair is the BOMB‼ Cant wait to order my birthday wig in a month‼ I am so in love with the texture, the softness, EVERYTHING‼ Ive been wearing weave extensions for a very long time, but this wig is by far the BEST ive ever had in years‼ Very Affordable and cute. Thanks for all the extra goodies that come with the hair too

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user keirac25
1 review
0 helpful votes
March 9th, 2024

I've made three purchases from Hairvivi so far and I've been pleased with each one. The merchandise is exactly as described, the prices are great and delivery is quick. I would definitely purchase from here again. The pic was the one Hairvivi sent to me for my reference before shipping. The same as the one I received. So Beautiful!

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user eviem39
1 review
0 helpful votes
April 2nd, 2024

Money well spent, seriously worth every penny! I got the Rylee wig with cappuccino fake scalp and its a perfect match! They were super helpful in helping me pick out the fake scalp color and the shipping was fast! Ive tried many places and have returned each one until now! Also it is sooooo thick. LOVE LOVE LOVE

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user aaronf558
1 review
0 helpful votes
February 1st, 2024

Every unit I've bought has come within less than a week and in perfect quality. My oldest wig is about a year and a half old and still looks fresh and new when I install it.
They also have amazing deals, gifts and VIP groups for frequent customers which I love!
If you want a good quality wig for a good price ORDER FROM Hairvivi

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user oliviar672
1 review
0 helpful votes
April 7th, 2024

Great product and quick delivery. I always have a good experience with this company. I ordered the 20'' Medium cappuccino Cecilia wig. It's one of the my favorite wigs. Thank you.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user avag97
1 review
0 helpful votes
February 17th, 2024

I just received my Victoria wig in the mail on today and it is absolutely gorgeous! The pictures do not do it justice! The texture and feel of the hair is so soft and manageable. The packaging was beautiful as well. I have ordered many different wigs from several places but this is by far my favorite. I will definitely be ordering again. The shipping was fast as well, I received my order within a few days and I had ordered it during the holiday! Very impressed

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user tayc24
1 review
8 helpful votes
February 25th, 2023
Verified purchase

I've been using HairVivi since 2018. My first wig from them costed $240 160% density. Today, this same wig is listen on their website for $500 at 180% density! This is a HUGE increase in price for essentially NOTHING, meanwhile quality has significantly decreased. My wigs from 2018/2019 would last me 4-5 months before I felt like I needed a replacement. They now last 2 months at most. As someone that has been supporting this company for years, Im nothing short of disappointed. I mean, even processing and shipping have declined. Ive ordered the wig I have now multiple times, and for some reason, the way this one is constructed the buckle of the band is CUTTING into my scalp. This wig was extremely uncomfortable and actually hurt to wear. Hairvivi's wigs have always been priced higher than average and I had no issue paying $240 for what we were previously receiving, but I have a big issue with paying almost double, AND receiving worse hair. The hair never used to tangle/ matte to this extent in the back. The texture feels different and I know for a FACT that this is NOT the same lace they used to use. This is a thicker more 'durable' lace to withstand the 'fake scalp' because after about 3 installs the fake scalp needs to come off… and you need to cover the lace where the fake scalp was with the scar tape they provide. You get less than 10 strips with your order. Its nice they threw the scar tape in with the order but it is an added gift/ expense that no one asked for. I would much rather go back to the way things were when all you got was your wig in a bag, a cap, & some clips if it meant the time, effort, & money could be spent on the actual construction of the wig. It seems like we are paying an additional $200 for Hairvivi to market themselves as a 'luxury' brand. Their wigs come in these thick beautiful embroidered boxes. Ive quite honestly never received such a beautiful box for an order I purchased online from any site. Which is nice to receive, but again, an unnecessary added expense they'll justify charging as being a part of their luxury brand experience. You get a couple of combs, 2 clips, a foam curling rod, the wig scar tape, thick eyelashes you'll never wear, & a few other random essentially knick knacks in my opinion. Their website and overall branding has completely upgraded, which is amazing and Im glad they're doing well enough as a company to do these things, but they are affording everything by ripping us off & it's not okay. Their sales get to increase because they pay these influencers to lie about how great their wigs are and open these beautiful boxes on camera.They make a small investment on these little things and get to charge us an additional $200. I had taken a break from ordering from Hairvivi because I found it extremely difficult to continue paying this amount for pretty standard/ average quality wigs. I needed a wig for an event and I didn't have time or want to have to bleach the knots, etc. so I decided to give Hairvivi another go. I do believe the hair & lace looks great the first week (despite the knots being over-processed and the brass color not being fixed for again FIVE HUNDRED DOLLARS). After that, you're on your own. I could buy an average wig from anywhere and over-bleach the knots myself at home for less than $200 so it goes without saying, that I will no longer be purchasing from them, and I imagine many of their longstanding customers feel the same as well.

Tip for consumers:
- Skip Hairvivi
- Do your research & shop around
- Learn how to customize your own wigs so you aren’t at the mercy of these companies

- If you do choose to order with them then always use a coupon code. They’re constantly being offered so just wait a little if you can because it can save you anywhere between $30- $50

Service
Value
Shipping
Returns
Quality
Thumbnail of user kh581
1 review
0 helpful votes
January 3rd, 2024

I bought the Evelyn wig and am in love with it. It looks very natural and elegant. I've worn it a couple of times now and it is beginner friendly. I only wish the lace came pre-cut. The wig had a pleasant smell straight out of the package. It was full and looked just like the one here. There was a bit of shedding after I cut the lace around the ears, but I believe that's normal. It hasn't shed much since. I will buy from Hairvivi again in the future. You get what you pay for.

Tip for consumers:
You will need to ask for hair clips and extra accessories as they aren’t included.

Products used:
Wig

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user mayab153
1 review
0 helpful votes
April 15th, 2024

This wig is better than I would have ever expected. The hair is really human hair. It has a slight wave to it so it's not too curly or fake looking. The bang area is long, so you would have to cut your bang length if you wear bangs or just wear it off to the side. No matter what, enough length is provided to do whatever. The value (price) is great too. I have been looking for a wig like this & just couldn't find one I like until now.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user jenniferf2751
1 review
0 helpful votes
April 13th, 2024

I loved this Allie wig right out of the box. All I had to do was use a flat iron to lift the bangs out of my face. There are other styles you can get that are straight without having to change this one. From the research I have done, once you straighten a wig it will never go back to the shape it originally was, but for this wig, it is easy to restyle it. Having purchased a wig in the past that I didn't love right out of the box and had to cut and thin out several times in order for it to look good on me, I was delighted to find one that I loved on me right away.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user lilyp136
1 review
0 helpful votes
March 18th, 2024

Amazing customer service. Specially Eva is awesome and was extremely helpful.
I would totally be back to shop again at Hairvivi Hair online.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user rosiep108
1 review
0 helpful votes
March 23rd, 2024

I LOVEEE everything about Hairvivi so far. The ONLY complaint is that the hair swatches online, aren't entirely accurate. I got the Vivian wig, and it looks a little blonder than online, but it ended up working out anyway for me because I'm in the process of going lighter anyway! The shipping? So fast. I think it got to me in like a week, maybe a week and a half max. Packaging? So nice. The hair is so soft, and curls beautifully. I think next time I'll get the thickest one but as now now, I have no complaints!

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
If you have any problem about the wig, kindly contact our email and our customer service will help you solve it!
Wish you all the best!
Hairvivi

Thumbnail of user eloiseh59
1 review
0 helpful votes
March 28th, 2024

Amazing! I have spent up to $3500 for the blonde wigs at one appointment for the hair and installation. I wish I would have found these sooner and saved a fortune. Better late than never! I will be ordering more of these amazing quality wigs.💖

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user miam360
1 review
0 helpful votes
March 1st, 2024

I absolutely love the quality of these wigs and fast delivery! I'm on my 4th glueless human hair wig with Hairvivi which I love my ladies. Each one is packed with care and always includes great gifts! The hair quality is amazing. From straight long and short bobs and medium hair each piece is made with good quality human hair. Easy to install no glue needed. My newest favorite is the Evelyn wig! I highly recommend Hairvivi. My orders always come within 5 days or less with free shipping. Oh and there is always a sale and you can pay in 4 installments very affordable. Anyway I will never purchase wigs anywhere else. Hairvivi for life!

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user ameliad119
1 review
0 helpful votes
March 16th, 2024

Excellent customer service and care. Great products with superb prices. I have alopecia and was very hesitant to order and wear. The site as well as the information and customer service gives you a ton of information. I'm very satisfied and you have a customer for life!

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user jadem260
1 review
0 helpful votes
March 22nd, 2024

I ordered the Alice wig. The quality is great. I do wear them since a half a year. I curl and straighten them almost every day. Will definitely buy again. They are more expensive than other brandds but the quality is worth it,

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user lucyw262
1 review
0 helpful votes
April 12th, 2024

Very nice wig. I really liked it but had to return it. I purchased the Erin wig, it is really nice, just too short for me. So I have to exchange it for something else. It was very nice for anyone who is interested in that shorter length.

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Thumbnail of user chelseah298
1 review
0 helpful votes
March 11th, 2024

My two recent wigs are my favorites the Her Majesty and Noelle. I have gotten so many compliments they are gorgeous. I have a couple of Hairiviv wigs which I am also very pleased with. Customer service has helped me in so many situations and I am so pleased with that thank you

Thumbnail of user jerryc245
CS H. – Hair Vivi Rep

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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From the business

Innovation and progression have always been at the core of everything Hairvivi does and it’s our driving force. We were founded with the purpose of helping customers achieve the most natural-looking wigs using techniques that have never been done.

Company Representative

Thumbnail of user jerryc245
CS H.

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