Guthy-Renker

I cancelled my subscription in May and yet they were oblivious, sent me another box of product in September and then said they were planning to invoice me two more times. I told them that this product was not authorized and I wanted to return it. They completely ignored what I had written and reiterated that they were charging me over $150. Totally unresponsive. Do not buy anything from them.

She looks like a dried up prune. Sorry. Not a good looken b-ouch wrinlkes big
Time. WOW can not submit REVIEW

I canceled my account (crepe erase) months ago. Spoke to what I thought was an intelligent representative and cancelled my order because I was told some bs story about their billing which was never relayed to me initially and sounded sketchy to put it mildly. I returned the unopened box of creams and was assured I would not be billed in the future. Low and behold they billed me $62.56 for a subscription I no longer have for a product I no longer use and I'm. Or paying for it. Perhaps the Federal Trade Commission Should be contacted.

My review is basically the same as others on here. Purchased their products online, had no indication anywhere that I had signed up for a subscription. A month later I was billed 86.00, called and was told they could not cancel my subscription. Cancelled reoccurring payments and was told I would continued to be billed and responsible for payment. Buyer beware, this is a scam that is next to impossible to free yourself from, do yourself a favor and just pass.

I clicked through on a Facebook ad for Perricone anti-aging products. It was a combo kit of several different items offered, for a reasonable price. I can't find the transaction in my banking data, but it was around $69.00 I believe. I am also unsure of the date, but I think it was sometime in August of 2022. This product package was an initial offering with small sized products. At the time I ordered it, I didn't realize I was signing up for a subscription. This wasn't obvious at all. The new price for full sized products to be delivered was $136.27. I tried the starter products, wasn't impressed, and called to cancel any future orders. The woman I spoke with said she was sorry to see me go, and wanted to send me a free gift. I said that was fine, but I wasn't going to pay for anything else, and I told her to cancel any future shipments. About a week later, I received a box with a couple of full-sized products in it. Since I had cancelled, I assumed this was the "free gift" she had mentioned. Then they began sending me bills. I called and explained that I had cancelled and didn't want any more product sent. They actually cancelled me this time (apparently the first woman I spoke to didn't do that) but told me I had to pay for what was already sent. I refused, and now they have sent me a "Resolution Opportunity" from North Shore Collections Agency. I have excellent credit and have worked very hard to keep it that way. I didn't want what they sent, but assumed it was the "gift" the representative mentioned. I called Guthy-Renker (the Perricone re-seller who got me with the Facebook ad) and complained. The woman said that there was nothing she could do at this point since it was in collection. Then she offered to remove the $36.27 so the bill would only be $100. Obviously, there WAS something she could do. The whole thing is very sketchy. Buyer beware.

Ordered Smileactive "1month trial", I was not impressed with the result so did not re-order - then automatically received another "larger bottle" (3month supply) without re-ordering - my credit card was charged for the second bottle. I called the customer representative (who was well informed and professional) I was told to return the product for a refund. Rather than spending the time and additional money to return the product, I decided to just keep the product. I am sure they have some "find prints" to protect them legally. But a very deceptive and perhaps illegal "auto subscribe" scam. Don't get fooled like me... Just be very careful to read the find prints before
Ordering.

Dont use products if they sell on guthy ever! The customer service is awful. They will never refund tour money.

I ordered the crepe skin cream package as a Christmas gift for my mom. A month later I was billed another $134…. There was no mention of a subscription when I checked out, or if there was, it was well hidden. I called in to cancel and was going to cut my loss and give the extra product I receive to my mom for a random gift. The lady I spoke to said it was canceled and I wouldn't be billed further but I was just billed again. I will be calling to cancel but I am shocked this company can still be in business because, from what the other reviews say, they've been doing this to everyone. DO NOT BUY!

Not interested as they are not highly star rated.!@@@!°°!°°°°°°°@!@@

Do not do not do not believe that they will allow you to cancel and they tell you you will be able to. After one delivery I attempted to cancel my subscription. I was told another order had already been shipped even though I had literally just received my first order. I asked him to cancel the next order and they told me that was already in progress as well. I asked him when I would be able to cancel and they said not until I receive the second order and that I should return it immediately and just refuse shipment. I did exactly as they said refuse shipment and returned the second order. And then a third order arrive. I did the same. I called three times and told them that I had returned all of the product and that I owe them nothing however they continue to bill me. I know received a notice from the collection agency for $135 a product that I never even received Nor did I want that product. I am contacting the attorney general

I have been fighting Guthy Renker for 5 months - I tried to cancel my account 3 times to no avail. Finally had to cancel my credit card after two months to get them to stop charging my account despite calls every month. I called and was told there was now a zero balance but then started getting bills for $190.00 every month. I called and they basically told me TUFF S--. If you don't pay it you go to collection. THEY ARE CROOKS!

I enjoyed the product but was not using enough of it to warrant getting a new shipment every 3 months and paying $70 each time. I called in November to cancel the auto ship and was assured at that time that my debit card would not be billed again.
3 months later I received another package, and 3 months after that I received another package, with a bill for $130 stamped OVERDUE in bright red.
I called customer service again and was told that my account had not even been accessed when I called in November. No cancellation, no suspension of auto ship, nothing.

I tried not to lose my temper with the girl who was unlucky enough to answer my call. After some obvious frustration, I was transferred to a woman named Valerie who did in fact cancel my account. She was polite, apologetic, and helpful. She initially told me that I would be responsible for return shipping, put me on hold, and "got approval from the supervisor" to send me prepaid shipping labels.

The bottom line though is that I have been on the phone for 40 minutes trying to resolve this, after I'd already spent time resolving this 6 months ago. I will now wait 7-10 days for a return mailing label. Then I wait another 30 days for return to be processed. In the meantime Guthy Renker will continue to bill me, and will likely report a payment more than 90 days late to the credit bureau which will take years to clear from my credit report.

I am really disappointing in Guthy Renker. It is unfortunate that I can not, in good conscience, recommend Crepe Erase to my friends. It is a good product, but how can I support a company that makes it's money manipulating small print?

Their products are great, the service is absolutely terrible. I consistently receive things I did not order, get billed for them and cannot get reimbursed for 3-6 months. I am so frustrated with the service that I cancelled all of my products (Meaningful Beauty and Proactiv) and use other products now. Very sad about that.

I bought a trial of "It cosmetics". 3 months later I got another package at which point I emailed "It Cosmetics" who gave me a 1-800 number to call. I wrote back to let them know that I am in Jamaica and I cannotcall toll free from here. "It" said that I should send my original order information and they will reach out to "them" on my behalf ( not mentioning Guthy Renkers name).

6 months later I got another package and I wrote "it Cosmetics" again demanding to
Know who "them" is as I would like to personally reach out to them too.

I have already spent J$32,451.56 on the two packages sent me without my consent
Which is the value of the items, freight forwarding charges and multiplied by our exchange rate, and I have not used any products from these packages as I have been ill and have not even finished using the Trial products.

I was unable to purchase a birthday gift for my son because of the
Unauthorised charge that was placed on my credit card in May.

Guthy Renker finally responded to say they have cancelled my account and will refund me for the last package sent. I am and looking out to see if they follow through it this promise.

Guthy-Renker has sent my account to a collections agency over NOTHING. I had been a faithful and happy user of Sheer Cover cosmetics for 10+ years. I was on a quarterly shipment schedule, the least-frequent available. As time went on, I used less and less product and it started to pile up. During a move, I was shocked to discover 12 un-opened packages of Sheer Cover. I called and canceled my account. Three months later, I get billed on my credit card for Sheer Cover. I called and they had no record of my cancellation. The product was already shipped so I was instructed to return the product when it arrived, and I'd be credited. Well, nothing arrived. I called and was told I was out of luck. I then opened a fraud complaint with my credit card bank and they got my money back... or so I thought. Then the bills and threatening letters from Guthy Renker started. About six months after I canceled the shipments, I received one in the mail, postage due! I was told by the Postal Service that I could refuse it, which I did. Then I received a bill for two shipments from Guthy Renker. I've called and written letters, all with no results. Now they've sent it to a collections agency. I will NEVER do business with Guthy Renker again. Is my money that I don't even owe them REALLY so important?

Your company is the worst. I just got a collection for a 99.36 bill that I never ordered. I have called you more than a few times over many months and you said the matter was resolved. Each time was followed by a bill for the same amount. And now a collection agency has sent me the bill. The value of my time (and my 850 credit score) that this has wasted has more than exceeded the amount you incorrectly said I owed. Please send me a bill because I think that even the company you have chosen for your collections is mismanaged just as your pathetic company is, and I would rather pay you directly with a certified check. There is such a long and sorry story that is too long for me to go into now, but just know that the litany of ineptitude of your your company is encyclopedic. Please email me the bill so I can pay, but know that I will spend any free time I have while on the toilet with my smart phone giving you bad reviews.

The 30 day supply is more like a 7 day supply. The main item is packaged in a big tube that is more then 60% air. What you are left with is nothing more then a deluxe sample.

Warning any product sold under the Guthy Renker maybe good, but their business practices are greedy and unethical. I used my debit card to purchase Meaningful Beauty products. After several months of getting the products they picked for me (mainly large bottles of Neck cream, I didn't want) I lost my card and had to have it replaced. Suddenly I see a charge from Guthy Ranker and 2 weeks later another box of product arrived. Somehow they got my new account #. I called the bank to report that they where not authorized to use the new account and blocked any future payments. I called the company to cancel and was asked if I was going to return the product. I let them know they had illegally used my card and I had not authorized them to use it. Guthy Renker then sends threatening letters to turn me over to collection for an amount of twice what the amount. Also before buying any product from Guthy Renker search the Web for complaints on Guthy Renker you will find website after website and page after page of complaints of their business practices and rip offs. I know I will never fall for it again.