GuitarFetish

I ordered a STOCK HSC for an LP style guitar 10 days ago and it still hasn't shipped. GF tells me via Email to be patient as they are busy!?!? I can understand 2-3 days but, based on what they are telling me it could be another week plus before they ship! Horrible experience foe a first time order!

Received a guitar case either damaged or defective. Sent an email, after reading their warranty policy realized not much recourse especially when you have to pay return shipping.
Do not recommend, false savings

The good: their pickups can be a great value. Some of their guitars also, like the Slick products even though I am not a fan of relic.

The not-so-good: I moved and changed my address with no pending orders. When I signed in recently to order, the site had my old street address but my new city, so it only partially retained the info. That plays into this next issue. When I ordered it applied a discount but dropped the discount when I paid. Contacted customer service, and no response nearly two weeks later. The money has already been removed from my account but nothing shipped.

Ordered relic tuners, bridge and string guides. The tuners didn't fit the sleeves they sent so I spent an hour modifying. The bridge and string guides were brand new, zero sign of any relicing. If my last order is any indication, I'll get an oh well, tough luck reply or no reply at all. These guys used to be top notch quality control and service. Not so any more.

The address crashed during a purchase so when I clicked refresh the address info section autofilled a wrong address but order was placed already. Within one second I quickly emailed their orders department telling them about this issue thinking it was no problem as they stated that they take 3-10 business days to ship. To my horror I woke up to an email that completely disregarded my issue and that they have shipped my order anyway with the wrong address. I have since never heard back from them despite sending them multiple emails.

Ordered several Strat and Tele bodies for builds. They have all been equal or better than the Fender bodies I have worked on. Ordered a Strat neck for a low expense build. Will have to see if that is ok. Sometimes you just have to massage parts to get them to fit. Even on bodies I have made. I don't have a CDC machine so cutting and shaping the old fashioned way. My only complaint is it usually tales 4-5 days after I place an order before it is shipped. Most of my other suppliers ship with 2 days.

Well...I build guitars. Sometimes for money but mostly for myself. I play 340 shows per year, I'm endorsed by several major companies like Seymour Duncan and EMG, as well as Quilter Amps. I've had a few guitars. These are garbage. I've ordered a few necks from them, all arrived with crazy bad fret work. The latest has a truss rod that doesn't do anything. When I asked for a replacement neck they needed "pictures of the truss rod not working" in order to provide a replacement. Give me a break. I'd have to film a whole video for them. Since I'm filming at this point, on my own dime, I think I'll just film the process and upload it to my youtube channel as well as my social media outlets.

I bought a Pro 820 from GF. It arrived promptly and had no finish problem. The action was playable but I expected to have to set intonation and action height. The tuners and hardware, while maybe not the best, work fine and keep the guitar in tune. The main problem were the fret ends. All needed a lot of work to smooth out the sharp ends. This is something I have the tools for but took a while. Also when first plugged in it had a bad hum. I had to add a ground wire from the volume pot to the bridge. I notified them of the problems and they gave me a $20 credit. The neck pickup was not to my liking so I ordered a new neck pick up. With the plug in system it was an easy swap. The selector switch was a box type and I wanted a blade type. So I used my credit and ordered a switch from GF. After installing the switch it was very staticky when switched. I then bought an Oak 3 way switch and problem fixed. All in all a good guitar for the price. It now plays like a dream and sounds awesome.

I ordered a GFS telecaster body. After I placed the order I was informed of the potential 10 business day handling time ($18 shipping) when check out was completed. They did not send tracking info till the 9th day (two weeks) after the order. The body came with several very noticeable finish flaws. I contacted customer service to inquire about a resolution but I never received a reply.

I recently purchased several items from guitar fetish. Overall I found that the quality and value was quite high.

However one of the purchases that I made, a wiring harness, had several solder's break.

Two of the broken solders happened on the output jack were you plug the amp into the guitar.

I sent two emails asking for help, and had to wait almost a week for a reply. In the reply the customer service agent accused me of extending the cables because they were too short. In reality the solders had broke because they were too short and crappily done to begin with. And to make the solder I had to strip the wire further down. There wasn't room for that as the cable was almost the perfect length that I needed in the beginning.

I asked for a replacement cable and I assume that I was laughed at. So I bought my own.

Buy from guitar fetish at your own risk. 4 out of 5 times you'll get a good product That fifth time you'll have terrible customer service.

Bought p bass pickups and electronics came broken, wire from pickup came frayed and unsoldered. Tried to return but they declined, their policy states ten days to return but it took ten days to even get here! Very disappointing

Bought a XGP neck and body. Neck was said to be able to fit the body perfectly, and the same claim was made for the body. Sadly, the neck pocket was not routed large enough to allow the neck to be set. It could not go in and the width of the neck was clearly too wide for the body's neck pocket. When I reached out to Guitarfetish about the parts not fitting together they basically told me it was close enough and to sand it till it fit. Have not had this problem with Allparts or Mighty Mite so I call BS and recommend against buying from Guitarfetish. Poor quality, no service.

I bought what was marketed as a Floyd Rose replacement Tremolo arm. Received it a week later and it didn't fit my 1998 Jackson King V Floyd Rose tremolo. Contacted guitarfetish about getting a return shipping label as the product was mis-marketed. They said I would have to pay the shipping to send it back, even though this is their problem. So I can spend a total of $6 in shipping to get refunded $5. Lousy customer service and an overall time waster. Look somewhere else for parts. Odds are, they'll send you parts that won't fit your guitar.

I received a Guitar Fetish Tele Thinline body the other day and was surprised and very impressed with the quality, especially for $69. It was double boxed and inner box was bubble wrap, body was damage free and in beautiful condition. It was sanded smooth but of course before finishing it will be grain filled and sanded. There were some kerf marks from band saw on sides where saw turned around curves nothing that a bit of sanding won't remove. The pics are before any finishing work. I had read a lot of negative comments and reviews on line especially about customer service, not the case for me I sent an email about shipping date and was answered in a few hours. Body arrived in a few days. I have only ordered a roller bridge from them before so was apprehensive about what I would get but it is all good.

Purchased a brass tremolo block. Mass was decent but poorly finished. Tremolo arm hole machined at an angle(not 90 degrees) and would not line up with trem plate. So pretty well useless except for hard tail application.
I sent pictures that clearly show their promise of fitting a Squier Stratocaster was inaccurate. Their remedy was for me to ship the item back for a refund and that the block was designed for a floating application only. That is clearly not in their description.
Could have purchased the same crap from China at a fraction of the cost.
Once burned, twice shy.

As a longtime 'Custom' Guitar' builder I was very pleased to find several months back Guitar Fetish on line! I have only purchased a variety of Pickups and hardware from these folks, and have only good things to say about the quality, and quick shipping of my orders. So far have not needed their customer service, but have had some technical questions that they answered promptly and accurately!
Their prices are almost impossible to beat especially in the same quality range! They have added $$ and customers to my business!

I ordered this B-Stock item knowing full well what I was ordering and they delivered just what I had selected from their stock and in a very reasonable time. Yes there were things that needed to be corrected but I knew how to fix them and actually the guitar turned out to be a bit better than what I thought I would be getting. I've seen some of the less than flattering comments, and for me at least, know what you are ordering and I think you'll be satisfied with your purchase.