General Supplies Inc.
website thubmnail of General Supplies Inc.

General Supplies Inc.

Overview

General Supplies Inc. has a rating of 4.3 stars from 1,076 reviews, indicating that most customers are generally satisfied with their purchases. General Supplies Inc. ranks 296th among HVAC sites.

service
2
value
2
shipping
2
returns
1
quality
2

Instant Feedback

8,136 reviews
How would you rate General Supplies Inc.?
grey star
grey star
grey star
grey star
grey star
George A.
0 reviews
0 helpful votes
Follow George A.
Unfollow George A.
Send Message
Share Review
Report Review

Your company has provided very good service
February 4, 2020

Your company has provided very good service. But the USPS has been a challenge. My parts were shipped to California. Now in route to Washington. I don't remember seeing a upgrade to ups but if I need any more parts I will definitely request a different shipper. Thank you

Date of experience: February 4, 2020
Sherman P.
0 reviews
0 helpful votes
Follow Sherman P.
Unfollow Sherman P.
Send Message
Share Review
Report Review

Wish you could ship USPS for these small items. UPS charge of $13.23 is high for $6.40 item.
Above line was added when order was placed. When I received shipping conformation i noticed that the order did ship by USPS not UPS as stated on order form as the only option available. This is the reason I gave you a 4 overall rating.

Date of experience: December 26, 2015
Ana M.
0 reviews
0 helpful votes
Follow Ana M.
Unfollow Ana M.
Send Message
Share Review
Report Review

Quick replies fast and easy process
June 15, 2020

Quick replies fast and easy process
The part number I was told would work was an exact fit. Fast shipping and delivery. Was expecting it to take a week at least was here within 4 days of my order. Would definitely recommend and will order again

Date of experience: June 15, 2020
Charles F.
0 reviews
0 helpful votes
Follow Charles F.
Unfollow Charles F.
Send Message
Share Review
Report Review

Everything except the shipping is great
January 24, 2017

Everything except the shipping is great- roll outs weigh almost nothing, & cost very little, so I do not understand why 1 qualifies for economy rates but 2 or 3 don't. I would have ordered spares but for the shipping issue. We replace them infrequently (they are resettable) but I like to stock extra parts.

As previously stated, the ony issue I have is the way they calculate shipping, this has cost them sales as well as raising our cost/unit.

Date of experience: January 24, 2017
Alvin R.
0 reviews
0 helpful votes
Follow Alvin R.
Unfollow Alvin R.
Send Message
Share Review
Report Review

So far it has been great
September 5, 2019

So far it has been great.
The product is exactly what I ordered and worked just fine.
The only problem I had was that I paid for 2nd day air
I ordered on a Thursday and didn't receive until the following Tuesday.
I'm glad to have AC even though the motor arrived late. I think.

Date of experience: September 5, 2019
Scott R.
0 reviews
0 helpful votes
Follow Scott R.
Unfollow Scott R.
Send Message
Share Review
Report Review

Don't like to register through the other providers.
Prefer to register directly with you.
Other than a messed up registering system, product and speed were top notch. I also called with an obscure technical question, I got a real person on the phone and he got me the answer and right motor.

Date of experience: August 16, 2013
Geoffrey W.
0 reviews
0 helpful votes
Follow Geoffrey W.
Unfollow Geoffrey W.
Send Message
Share Review
Report Review

The message about using shipping other than UPS was very confusing. It did not say if you were to do it before the order was placed or after. I went to live chat and they said it did not matter because the item only shipped UPS.

Date of experience: November 4, 2013
Kysean D.
0 reviews
0 helpful votes
Follow Kysean D.
Unfollow Kysean D.
Send Message
Share Review
Report Review

This motor works like a charm
July 16, 2019

This motor works like a charm. When buying a motor for your condenser, know what you are getting! Search up your model number and look at the specs for your motor like horsepower, VAC, cables, and things like that. Thank you GSI store, I'm no longer in the Texas heat.

Date of experience: July 16, 2019
Don B.
0 reviews
0 helpful votes
Follow Don B.
Unfollow Don B.
Send Message
Share Review
Report Review

Would have been nice to have a cross reference to check part numbers with. A little better description of parts would be nice also.
Got the order in a timely manner. However, not real impressed with the products. Additional, I had to pay an extra $1.50 to get the package.

Date of experience: March 23, 2017
joe U.
0 reviews
0 helpful votes
Follow joe U.
Unfollow joe U.
Send Message
Share Review
Report Review

So Far, So Good
November 2, 2015

So Far, So Good. Just hope it fits. Will let you know if it works! Best price I found after searching over 6 hrs online.
Wish they had a senior citizen discount!
Motor got here in 3 days. It was an exact replacement fit. AC is cooling better then before.
Paid 161 here and ac repair shops in leesburg fl wanted 484.00 for the same motor.
GSISTORE is Fantastic and would recommend them to anyone.
Joe

Date of experience: November 2, 2015
Mark K.
0 reviews
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Send Message
Share Review
Report Review

I'm very happy with my purchase from GSIStore.com
October 19, 2015

I'm very happy with my purchase from GSIStore.com. The part I ordered was a perfect fit and the lowest price I could find after scouring the internet. Excellent packing and super fast shipping. I would definitely do business with gsi again!

Date of experience: October 19, 2015
Jennifer W.
0 reviews
0 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Send Message
Share Review
Report Review

The only negative I have is that the shipping price seemed a little high (almost as much as the item itself), but at the same time, every one else was just as high. Maybe a lower shipping price like USPS flat rate. But like I said, otherwise you guys are great!

Date of experience: January 7, 2016
David E.
0 reviews
0 helpful votes
Follow David E.
Unfollow David E.
Send Message
Share Review
Report Review

So far I have received a reply that the part I need is in stock and can ship out today. I am waiting for confirmation that it has shipped via tracking number.
I received the part in a timely manner and installed it for my customer who is extremely happy with our service.

Date of experience: November 18, 2019
James S.
0 reviews
0 helpful votes
Follow James S.
Unfollow James S.
Send Message
Share Review
Report Review

This is my second purchase
December 21, 2013

This is my second purchase. My first was at your Ebay store for a limit switch of my furnace. That package arrived a day earlier than anticipated, product was packaged well and worked as expected. This purchase is to complete the repair of my Carrier furnace.

Date of experience: December 21, 2013
Craig Y.
0 reviews
0 helpful votes
Follow Craig Y.
Unfollow Craig Y.
Send Message
Share Review
Report Review

It would be nice if the website had let me find out how many of these items were in stock prior to placing my first order. I did not want to delay the order by requesting too many, so I only ordered two the first time. (This has happened to me before as they waited to ship until additional arrived to complete the order) Customer service did follow up with me and let me know how many were available so I placed a second order for additional parts. Price was fine, service was okay and the product shipped promptly and I received what I expected as well as when I expected it.

Date of experience: April 14, 2016
Jody S.
0 reviews
0 helpful votes
Follow Jody S.
Unfollow Jody S.
Send Message
Share Review
Report Review

Found the OEM part I was looking for at $20 less than I could find it anywhere else. Web site was easy to use. The part arrived faster than I expected. I was able to easily install it myself and fix my furnace. Saved a ton on the part and the cost of installation.

Date of experience: September 21, 2014
Mark D.
0 reviews
0 helpful votes
Follow Mark D.
Unfollow Mark D.
Send Message
Share Review
Report Review

Shipping fees are strange
December 7, 2016

Shipping fees are strange
I ordered a product that was small and weighed less than an ounce. I got the special shipping cost for anything less than 2 pounds, but when I tried to order 2 of the same product I could not get the special shipping price. I could have ordered a dozen of these and it would have weighed less than 2 pounds and fit in the same box I received the single item in. Your shipping fees don't make sense.

Date of experience: December 7, 2016
Bill H.
0 reviews
0 helpful votes
Follow Bill H.
Unfollow Bill H.
Send Message
Share Review
Report Review

I hope this works
June 4, 2014

I hope this works. Never bought anything like a thermostat on line. No one had in town so I decided to buy online. I am so glad I did. Works great, easy to install...Thanks for everything, great service.

Date of experience: June 4, 2014
rob M.
0 reviews
0 helpful votes
Follow rob M.
Unfollow rob M.
Send Message
Share Review
Report Review

Order was either incorrectly delievered to wrong address or incorrectly scanned. Emailed for resolution and was told ill have to wait a few days to see if it comes. Terrible customer service. Other companies would have shipped out another part immediately and if second part came i would have happily mailed back.

Date of experience: February 13, 2018
Ed F.
0 reviews
0 helpful votes
Follow Ed F.
Unfollow Ed F.
Send Message
Share Review
Report Review

I paid for UPS 2nd day shipping, but didn't get the product until 5 days later. But that is due to the blizzard & extreme weather conditions that hit the NorthEast US. I would buy from your company again..

Date of experience: January 11, 2014